Communications Manager

International Role - No - Only National applicants will be considered.

Position Title: Communications Manager


The purpose of the position is to manage and coordinate field communications for World Vision’s Syria Response; to provide support and resources to enable the World Vision partnership to appropriately engage with its various public engagement audiences in order to raise funds and the profile of the organization.


Strategy and management 1. Assist the Syria Response Communications Director with the implementation of the Syria Response communications strategy in Syria, Jordan and Turkey. 2. Provide line management to Communication Officers in the Syria Response including technical, managerial and personal development support.

3. Build relationships with relevant actors (donors, UN humanitarian, local actors) who reach out to World Vision for inputs and opinion as a valuable expert on matters of protection of children and civilians.

Content management

  1. Oversee the production and collection of multimedia content across the Syria Response. Including supporting the development and production of annual reports.

  2. Pitch story ideas to the Syria Response Communications Director.

  3. Assist with the translation of content from Arabic to English and vice versa.

  4. Work closely with World Vision’s implementing partners on how to best gather content that meets the requirements of World Vision and its donors.

  5. Ensure all written, photographic, video, web and other resources produced are in alignment with World Vision Field Communication Policy, World Vision Branding Guidelines and Syria Response Communication Protocols.

  6. Ensure that content uploaded and made available on StoryHub and other World Vision content platforms.

  7. Oversee the Syria Response social media channels and draft content ready for publication.

Media relations 1. Maintain professional relationships with the media and develop media contact lists for national media in Syria, Jordan and Turkey. 2. Ensure that World Vision Syria Response field staff are aware of and abide by the World Vision Media Engagement Policy.

3. Monitor news coverage concerning or affecting World Vision’s Syria Response including reports from Arabic language media outlets. 4. Assist with the facilitation of media and VIP visits to project locations within the Syria Response.5. Act as the point of contact for World Vision Support Office media teams in the absence of the Syria Response Communications Director.6. Assist the Syria Response Communications Director and Syria Response Advocacy Director with the sourcing of news worthy information for press releases and other public statements.

7.Assist with the identification and training of spokespeople within the Syria Response.8. Monitor relevant Skype groups for requests and updates from World Vision Support Offices.

Extended Management Team1. Contribute to and represent the Syria Response Communications Department at Extended Management Team meetings across the response.2. Advise Syria Response colleagues on all matters relating to communications within the Syria Response.3. Contribute to crisis management situations if required. 4. Work closely with GAM to ensure communications representation is reflected in grants.

Capacity building and working with partners

  1. Delivery communication capacity building training in Arabic to World Vision’s implementing partner communications staff.

  2. Develop strong relationships with partner communications staff and when possible, provide mentorship to talented individuals.


  • Bachelor’s Degree in journalism, media and communications or another related field

  • At least five years’ experience in communications or journalism with at least two years’ experience working within an INGO.

  • Strong communication skills, ability to facilitate the collection of photo, video, story and social media resources.

  • Ability to work in difficult, insecure and stressful conditions.

  • Demonstrated ability to think strategically, manage workload and meet deadlines.

  • Proven field communications experience in emergency settings and/or fragile contexts.

  • Proven ability to lead a team.

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

  • Fluency in written and spoken Arabic and English

  • Photography and filmmaking skills highly desirable