World Vision International

This job is no longer available.

You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

Operations Manager

Job Description


The purpose of this position is to lead the Jordan Response Operations Team, providing direction, oversight and coordination to ensure that all programs are implemented to achieve desired results while adhering to humanitarian standards processes and budgets.


Operations & Programmes Management:

  • Operational integrity: Assure that all projects are properly planned and implemented to meet agreed upon results, timelines and budget.

  • Resource management & planning: Assure field programmes are adequately resources and staffed. Ensure that budgets and structures both reflect operational needs vis-a-vis planned activities and also donor guidelines and requirements.

  • Programme Quality: Assure that project planning and implementation adhere to standards (Sphere, CHS, etc.) and implemented according to humanitarian principles and established norms and best-practices.

  • Programme expansion: Facilitate surveys and assessments in new areas as identified in the response strategy and/or at the direction of the Response Director.

  • Programme accountability: Facilitate proper reporting and M&E on project activities and results. Ensure that reporting follows applicable technical guidelines and is response to donor and organization requirements.

  • Liaison: Establish and maintain effective working relationships with government authorities, UN agencies peer NGOs, donors and World Vision stakeholders.

Staff Management:

  • Resource management & Planning: Determine staffing requirements and lead recruitment, hiring, orientation and training with WV P&C.

  • Capacity development: Identify areas of priority professional development for staff. Assist in staff training and development and/or facilitate access to other internal and external professional development opportunities.

  • Performance management. Articulate performance standards relevant to actual role/position for direct reports. Monitor staff performance, hold staff accountable for performance outcomes, and provide feedback as needed.

  • Business processes. Plan and implement staffing procedures and systems to maximize operating efficiency in program areas.

Finance and Budget Oversight:

  • Resource management & Planning: Direct involvement in the development of the operations department budget, as well as, and linked to, individual project budgets.

  • Financial management & oversight: Constantly monitor financial expenditures and ensure alignment with approved budgets. Coordinate closely with finance shared services team to address instances of non-alignment. Assure that financial

  • reporting is accurate, within deadline(s), and in the proper format for relevant donor and internal WV business process requirements.


  • Masters level or related qualification preferred in Social Science or related fields.

  • 5 years relief experience.

  • Proficiency in written and oral English, Arabic is useful.


  • Experience in managing diverse program funds.

  • Experience in leading diverse teams in complex environments.

  • Experience in establishing good relationships with other stakeholders.

  • Good written and verbal communication skills.

  • Proven ability to prioritize work set objectives and meet project budget and timelines.

  • Experience in managing Emergency Response.

Work Environment/Travel:

  • Position requires willingness and ability to continue to function in unpredictable and potentially hostile environments.