World Vision International

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Operations Officer

Job Description

Position Title: Operations Officer


Under the overall supervision of the Operations Manager, the Operations Officer will be responsible to organize, store and analyze data with attention on security and confidentiality with a strong understanding of databases and logistics procedure, the post holder ensures that information flows timely and securely to and from the office as well as within.

Major Responsibilities:

General Administrative Support

  • In close coordination with the Operations Manager and all the staff working under Syrian Response, the Operations Officer will assist in all administrative work assigned by the Operations Manager.

  • Provide administrative support to OPS department upon request

  • Provide support to project team on reporting for the activities

  • Conduct frequent field visits as necessary, to all program sites;

  • Prepare Agendas and writing meeting minutes for the staff meetings and provide logistics support when needed.


  • Builds and maintains effective relationships with team, colleagues, and partners;

  • Values diversity as a source of competitive strength;

  • Approachable, diplomatic, and supportive, with well-developed listening skills

Data Entry and Information Processing

  • Assist in the preparation of the different data and information reports and all related documents on monthly basis.

  • Support field staff in dealing with relevant authorities, organisations, institutions, donors, etc. by keeping necessary data records, beneficiary information and documentation;

  • Check and verify source documents for accuracy, where necessary.

  • Obtain further Information for Incomplete documents and update data and filter unnecessary files.

  • Maintain Logbooks or Records of Activities and Tasks.

  • Comply with Data Integrity and Security Policies.

  • Any other duty as assigned by the Operations Manager

Education:Diploma in business administration or any related field

Experience:2 to 4 years experience in related field

Knowledge & Skills:

  • Analytical and problem-solving orientation, good interpersonal skills

  • Detail orientation skills

  • Culture sensitive

  • Prioritization and time management

  • Demonstration of courage in the face of challenges

  • Commitment to learning for transformation

  • Ability to maintain balance and effectiveness

  • Must have computer aptitude and word processing skills

  • Effective in written and oral communication in Arabic and English languages

  • Full understanding of the vision, mission, and core values of WVI

Core Capabilities:  Achieving quality results and service  Practicing accountability and integrity  Communicating information effectively  Thinking clearly, deeply and broadly  Understanding the Humanitarian industry  Understanding WV’s mission & operations  Practicing continuous innovation & creativity  Learning for growth and development  Maintaining work/life balance  Building collaborative relationships  Practicing gender & cultural diversity  Influencing individuals & groups