Program Development and Quality Director, Syria Response

International Role - Yes
1-2 Years


To lead a group of professionals who work on the development and support of high quality projects in a fragile context. This programming meets World Vison, the NGO industry, UN, key governments and donor standards.

Responsibilities include:

  • As a member of the Senior Leadership Team, the Program development and quality Director provides overall leadership to the Program Development & quality unit, mandated to

  • Raise WV Syria Responses income portfolio, e.g. (public grants, private funds through Support Offices and institutional grant donors).

  • Strengthen grant and project management /compliance within the organization.

  • Drive strategy design and implementation.

  • Ensure design and implementation of sound and effective technical best practices and evidence based approaches.

  • Ensure innovative and sustainable knowledge management thus improving project and staff quality.

  • Ensure effective and high quality monitoring and evaluation methods.



  • Provide leadership in strategy formulation, planning implementation and monitoring to ensure alignment with Our Promise, regional context, donor priorities and the Humanitarian response plans.

  • This will lead to a Syria response strategy that will enable World Vision to respond to the needs of Syrian refugees and host communities.

  • Ensure that this strategy drives programming such that proposals, annual operating plans and budgets are in alignment with the approved strategy.

Stakeholders Engagement:

  • Support external engagement and ensure that an up-to-date donor-engagement/GAM plan exists and that relevant staff are equipped to adopt and implement the plan in collaboration with Support offices and communication and advocacy staff.

  • Develop close relationships with donor agencies, and explore opportunities for deepening their engagement with World Vision.

  • Actively engage prioritized Support Offices to raise the visibility and credibility of the response program.

  • Lead GAM and Technical staff to work closely with the Communications team to profile the impact of the grant portfolio to specific, prioritized donor audiences.

  • Participate in hosting high profile donors and partners with a view to deepening their understanding and engagement of WVSR programmes.

  • Proactively build the capacity of the Program Development team to develop smart strategies, technical capacity statements for engaging strategic local and international as well as faith based partners.

  • Represent the response program at key national and international forums.

Grant Portfolio:

Supervise the GAM lead to manage:

  • Provide leadership to raising the grant portfolio of WVSR in order to reach the annual resource acquisition targets and meet funding mix proportions as defined in annual targets.

  • Manages and develop capacity of GAM and Technical staff on donor scoping and intelligence gathering aligned with the priorities of the response program.

  • Oversee the development of innovative and compelling concepts and proposals to prioritized donor audiences that are both in line with RESPONSE PROGRAM and donor strategies.

  • Build close collaboration with regional and other support teams to support the grant development process.

  • Build close partnerships with Global, Regional and Support Office functions to provide technical support in grant development and enable that best practices and technical approaches are made available and can be applied.

  • Close collaboration with the Regional Resource Development Unit to support the process of proactively identifying and developing grant acquisition opportunities for Syria Response Countries as well as staff capacity building initiatives.

  • Proactively engage support offices in donor positioning, planning and management of grant application, grant matching and allocation of Privete Non-Sponsorship (PNS) funds to pilote or scale compelling evidence-based programming and address the FOs’ programming needs.

Grant Compliance:

Supervise the GAM lead to manage:

  • Start-up of new grants and a smooth transitioning process from grant acquisition to implementation through very close planning and cooperation with the Operations department and Project Managers.

  • Ensure that the Grant and Project are tracked in the Horizon Tracking System as per WVI standards.

  • Organize the development of staff and capacity for grants compliance (financial, contractual, programmatic and reporting) to increase program quality, credibility and market ability of RESPONSE PROGRAM projects.

  • Ensure effective use of the Grant Health and Performance Tracker (GHT) dashboard across RESPONSE PROGRAM’s portfolio. In collaboration with Ops, Finance and Compliance departments, analyze and identify risks and challenges in a timely way and to prepare effective management reports on WVSR’s grants performance. Escalate identified grant compliance risks to the Response Director in appropriate manner swiftly.

  • Actively engage support offices for grant compliance capacity building of staff and partners in M&E, compliance management, and research and documentation.

  • In close collaboration with People & Culture support the process of developing an effective grant recruitment and retention policy and system.

  • Support the process of ensuring that there is a clear understanding of structure, reporting lines and responsibilities between divisions and teams for acquiring and managing grants.

  • In cooperation with Security and Compliance department and the Response Director, oversee the Grant Agreement, Sub-grant agreement and MoU design , signature and implementation processes in accordance to WV policies. Signing authority lies with the Response Director and or his/her designee.

Quality Assurance:

Supervise the MEAL and strategy leads to manage:

  • Oversee DME System to ensure it meets both Partnership and industry standards.

  • Leading the development and maintenance of DME system including strategy monitoring.

  • Ensuring the MEAL team is functional and responsive to the ministry’s needs.

  • Coordinating internal stakeholders to ensure a robust M&E system.

  • Facilitating staff capability and capacity improvement initiatives for the ministry.

  • Partnership Reporting requirements - Coordinate the production of key reports.

Technical Quality Support:

  • Lead the technical specialists, ensuring holistic, quality designs across all funding streams according to prioritized child well-being and donor objectives.

  • Work with flexibility and agility to ensure technical specialists are available to organizational needs, including grant designs, with timeliness and efficiency.

  • Ensure surge support is obtained, in consultation with the regional office, from additional internal or external resources such as the regional office, GC HEA, Technical Service Organisation or consultants.

  • Ensure the capacity is expressed through technical briefs and capacity statements for use with external engagement and donor positioning.

  • Ensure the role of faith in programming is identified and leveraged through faith oriented evidence-based practices, partnership with faith and interfaith partners, and inclusion of principles of transformational ministry in the programme approach used by front line staff.

People Management and Capacity Building:

  • Lead a team of GAM, MEAL and technical specialists supporting programs in Jordan, Syria and Turkey, ensuring a shared vision, teamwork, effective communication, and active engagement in decision making and management approaches, as well as ensuring staff care measures are in place and followed.

  • Promote high team morale, especially within highly stressful fragile contexts and environments.

  • Champion performance management mechanisms, ensuring full participation and quality results to promote staff engagement and a culture of excellence.

  • Promote WV Christian identity and values in the security function working environment and lead by example.

  • Lead or participate in spiritual sessions of prayer and biblical reflection with staff.

  • To be committed to actively working and living in accordance with WV’s Mission, Values and Christian beliefs.

  • Cultivate an atmosphere of staff empowerment and motivation leading to active participation in programme initiatives, lead by example, and actively engage with all staff.


  • Master’s degree in community development, development management, international development, sociology or other related fields.

  • Understanding of development work, especially child-focused community development concepts, approaches and processes.

  • Good knowledge and understanding of key aspect of development work including education, child protection, livelihood, and WASH as well as resilience, integration of advocacy and disaster management in programming.

  • Knowledge of major donor requirements and funding sources.

  • Demonstrated leadership skills such as coaching / mentoring.

  • Excellent interpersonal skills and ability to empower the team.

  • Excellent written and verbal communication skills in English, including report-writing and proposal writing skills.

  • Ability to engage with governmental, NGO and other senior leaders.

  • Excellent relationship building and people management skills.

  • Thorough understanding of development principles.

  • Good understanding of SPHERE, WV and other international relief standards.

  • At least 5-7 years of experience in senior program development role with an international NGO.

  • Minimum of 5 years experience in programming (designing, implementing, evaluating and monitoring) of integrated development, relief and/or advocacy of donor funded projects with proven record in of winning grants.

Preferred Skills, Knowledge and Experience:

  • Good interpersonal, organizational and time management skills. Able to manage multiple tasks and meet deadlines.

  • Ability to maintain performance expectations in a continues changing environments.

  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • Ability to solve complex problems and to exercise independent judgment.

  • Active listening.

  • Ability to provide spiritual leadership to the team.

  • Ability to think strategically and innovatively, constantly pursuing new and better ways of working.

  • Be committed to empowering others for transformation –both inside and outside of the organization.

  • Highly effective people management skills.

  • Working knowledge of programs/projects cycle management.

  • Ability to maintain effective working relationships with all staff and other key partners.

  • Demonstrate leadership and team building ability.

  • Working knowledge of proposal writing and negotiation skills.

  • Ability to teach others.

  • Good planning and organizational skills.