Syria Response Director , World Vision International

International Role - Yes
1-2 Years


  • To provide strategic leadership for the design, implementation and funding of World Vision’s Response across Syria, Jordan and Turkey to maximize impact in WVI’s programmatic work.

  • To organise and lead the Syria Response Senior Leadership Team, ensuring that the strategy is meeting desired goals and objectives while being well coordinated and integrated across countries in World Vision’s Syria Crisis Response.

  • To ensure proper portfolio management across response offices ensuring economy of scale; leveraging capacities and capabilities and maximizing synergies between program offices for a unified, effective and cost efficient response.

  • To represent World Vision and the Response externally as deemed appropriate.

  • To ensure that the overall response and each country response meets World Vision’s Disaster Management Standards and Enterprise Risk Management framework.



  • Lead the development of the Syria Response (for the Syria, Jordan and Turkey programs) strategy that aligns with the overall World Vision Global Strategy, Our Promise.

  • Ensure strategic and operational alignment of all functions to meet humanitarian needs while taking into account operational feasibility and technical quality

  • Lead in assessment and implementation of enterprise risk management and business continuity contingency planning.

  • Working with Resource Development Unit (RDU), Finance and Operations ensure proper cost recovery in all grants and other funding streams.

  • Lead in the planning and acquisition of funding to implement the strategy.

  • Monitor appropriateness and implementation of strategy and operational plans.

  • Ensure that a clear exit or transition plan is established for each of the country programs in Syria, Jordan and Turkey within the Response as required.

Leadership & Management:

  • Promote World Vision’s vision, core values and key global Partnership standards and practices across offices and partner agencies.

  • Lead the Senior Leadership Team in a manner that facilitates a high performance culture, accountability, openness, strong relationships, integrity, decisiveness and fosters a spirit of team unity and synergy between program offices of the response (Syria, Jordan, and Turkey).

  • Ensure that the World Vision Response and its implementing partners have adequate implementing capacity, appropriate systems and processes and proper risk management requirements are in place, including standards for monitoring, escalating to and managing incidents.

  • Ensure an organisational structure that results in optimal efficiency and effectiveness, minimizing duplication and leveraging synergies between program offices.

  • Model a high standard of Christian leadership, maturity and integrity as an example to staff, and provide overall spiritual leadership for the Response team.

  • Ensure each program office implements World Vision’s performance management standards and principles for all staff.

  • Ensure internal communications mechanisms are in place so policies, information and decisions are shared with staff as appropriate.

Collaboration & Networking:

  • Establish and maintain collaborative relationships and partnerships with host government, bi-lateral donors, other NGOs, UN agencies, civil society and diverse faith-based organisations,

  • Prioritize high level external engagement with donors, UN Agencies, humanitarian community, UN Cluster system, other NGO’s and INGO’s, Support offices and other stakeholders to stimulate resource acquisition, maximize impact, foster coordination and partnering and profile raising for WVI.

  • Ensure that World Vision leadership receives timely information about areas of conflict that potentially affect World Vision’s presence and effectiveness.

  • Actively engage in relevant Response-wide, and Syria-related coordination mechanisms and, where relevant, consortium meetings, especially HCT and UN Clusters.

  • Ensure a strong advocacy capacity, in particular child-focused themes aligned with strategy and organisational priorities.

Ministry Standards/Accountability:

  • Ensure each office/country’s programme development and implementation are meeting World Vision priorities and standards.

  • Ensure that feedback and complaint mechanisms for beneficiaries, communities, other stakeholders and World Vision staff are in place and acted on in each country.

  • Ensure that all programmes are implemented, monitored and evaluated according to agreements with donors and other stakeholders.

  • Ensure (where applicable based on country programs) that a contextually relevant remote partner management system is in place, including monitoring, evaluation, reporting and accountability, to achieve maximum impact while doing no harm.

Finance & Compliance:

  • Ensure financial resources are managed according to agreements with donors and standards approved by World Vision.

  • Ensure that audit reports are responded to and recommendations implemented within approved / agreed timeframes.

  • Ensure efficient and effective organizational practices that would result in successful financial and operational audit scores.

  • Ensure a close, effective and supportive relationship is developed with the Business Support functions’ (Finance, Supply Chain, People & Culture and IT) Directors to improve efficiency and eliminate unapproved organisational obstructions.

  • Exercise good stewardship over all resources by maintaining sound internal controls, risk register, procedures and records according to WVI accountability standards.

Human Resources (People & Culture):

  • Ensure that HR policies are adapted and aligned with those of World Vision International.

  • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Ensure that the quality of staff recruited and retained are at a level to meet the organisation’s overall performance expectations.

  • Ensure the establishment of staff care function and mechanism that supports staff well-being.


  • Ensure that World Vision’s security policies and protocols are implemented and monitored on a regular basis.

  • Ensure the ongoing monitoring of the external security environment.

  • Ensure experienced, high quality staffing of the security function.

Reporting & Knowledge Management:

  • Ensure that all internal and external reporting requirements are planned for and quality reports are submitted on time. This will include regular reporting on the situation, potential impact and risk, progress and development of the programme.

  • Ensure that communication products are developed and disseminated to internal and external audiences.

  • Ensure internal coordination & information sharing mechanisms result in improved staff awareness and performance.

  • Ensure each country office in Syria Response has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation.


  • Perform other tasks assigned by the Regional Leader.


  • University degree or qualification in a relevant subject with a focus on team management, project management or other relevant skills.

  • Strong commitment to WV’s vision, mission and core values.

  • 5 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming.

  • Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts.

  • Experience of working in a large matrixed organisation, and good understanding of how mutual accountability and collaboration works in such environments.

  • Proven track record of growing and managing multi-million dollar budgets.

  • Politically astute and well developed diplomatic skills (dealing with host governments, donors and staff).

  • Extensive experience in programme management and implementation of multi-sectoral emergency response projects.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Demonstrated success as a collaborator and team builder committed to the transfer of knowledge.

  • Ability to work effectively under pressure.

  • Responsible steward of resources and assets.

  • Innovator and calculated risk taker.

  • Understands, values and promotes diversity to achieve organizational goals.

  • Knowledge of computer software such as MS Office and email programs.

  • Fluent in English (written and oral).

  • Experience in the Middle East.

  • Knowledge of Arabic will be helpful.

  • Full adherence to World Vision Adult Safeguarding, Code of Conduct and Conflict of Interest policies.

Work Environment/Travel:

  • Position requires willingness and ability to continue to function in unpredictable and potentially hostile environments.

  • At least 25% travel required.