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People & Culture Officer


Position Title: People & Culture (Human Resources) Officer

National job.


Assist Hub P&C Director in coordination of department services and functions relating to personnel data administration and maintenance, P&C administration, including information and document flow for local country office staff, assistance with recruitment, orientation and training. Contribute to P&C function high quality. Act as a super user to Our People system and manage the recruitment module per local recruitment process.

Major Responsibilities:

  1. P&C Administration and Support

  1. Administer and manage local P&C systems, including payroll, Our People and other context specific systems;

  2. Maintain and keep staffing lists for all categories of workforce (employees, service, casual, volunteers, interns, etc) and any staff related necessary information for rapid access and use;

  3. Maintain personnel files accurate, updated and confidential at all times. In collaboration with the P&C Team Leader, set up and maintain filling system;

  4. Prepare and process all kinds of P&C related paperwork for all categories of workforce as required, with accuracy and confidentiality and in accordance with the policies and local laws;

  5. Keep P&C related templates updated and available for staff;

  6. Maintain and process local employee enrollment and cancellations from EPF and Medical Insurance plans;

  7. Provide necessary advise and support to staff on leave utilization for different types of leaves and time sheets;

  8. Act as liaison between employee and insurance provider in resolving benefits related program issues and ensure effective utilization of the plan;

  9. Process billings from insurance and EPF providers. Review billings for accuracy, and resolve discrepancies with the company in coordination with Finance Department.

  10. Respond to routine employee enquiries, both oral and written to ensure the accurate and timely provision of information;

  11. Liaise with Admin staff regarding international visa, work permit, residency permit and follow up with international staff on needed documents;

  12. Support the line manager in providing with the P&C data for necessary P&C reporting upon request and as needed;

  1. Recruitment, Orientation and Training

  1. Provide necessary support in staff recruitment, selection and contracting as needed and participate in panel interviews upon the Line Manager request;

  2. Provide assistance in arranging and conducting orientation and induction sessions for new staff;

  3. Provide assistance in arranging and conducting different kinds of P&C learning events, trainings, workshops, and/or team building activities;

  1. Our People

  1. Act as OP Super User for the local country office;

  2. Maintain and update Our People on a regular bases and provide reports and statistics when required;

  3. Support in training the managers and staff in utilization of Our People self and manager service and recruitment modules and ensure all new hires receive adequate orientation on ESS/MSS;

  4. Manage the OP Recruitment Module and ensure 100% utilization of Recruitment for all local recruitments;

Minimum education, training and experience requirements to qualify for the position:


  1. University degree or equivalent in Business Administration, Social Sciences, Psychology or a related field;


1. Minimum 2 years of experience in Human Resources and or Administration with medium business/medium NGO/government agency;

2. Demonstrated experience and knowledge of HR practices, including recruitment, hiring, HR functions and systems administration; HR software administration and maintenance;

3. Preferably extensive focused experience of upto 2 years in recruitment

Knowledge & Skills:

  1. Excellent knowledge of local labor law and related legislations

  2. Excellent detail-orientation skills;

  3. Good communications skills;

  4. Thorough working knowledge of office systems. Computer aptitude and experience with word processing, database management, and spreadsheet software;

  5. Ability to maintain positive relationships with colleagues,

  6. Emotional maturity and ability to deal with matters of strict confidentiality;

  7. Excellent organizational and planning skills;

  8. Fluent in English, spoken and written;

  9. Native in Arabic;