World Vision International

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Response Manager, Jordan

Job Description

*This is an accompanied - spouse only position.


  • To provide strategic leadership for the design, implementation and funding of World Vision’s Response in Jordan.

  • To lead the team in Jordan, ensuring that the strategy is meeting desired goals and objectives while being well coordinated and integrated with programmes in other countries in World Vision’s Syria Crisis Response.

  • To represent World Vision and the Response externally as deemed appropriate.

  • To ensure that the country response meets World Vision’s Disaster Management Standards.


Strategy / Planning:

  • Lead the development of a country strategy that aligns with the overall World Vision Regional and Response strategies.

  • Ensure strategic and operational alignment of all office functions to meet humanitarian needs while taking into account operational feasibility and technical quality.

  • Lead in the planning and acquisition of funding to implement the strategy.

  • Monitor appropriateness and implementation of strategy and transition plans.

  • Ensure that a clear exit or transition plan is established as required.

Leadership and Management:

  • Promote World Vision’s vision, core values and key global partnership standards and practices among the staff and partner agencies.

  • Lead the senior management team in a manner that facilitates a high performance culture, openness, strong relationships, integrity and decisiveness.

  • Ensure an organisational structure that results in optimal efficiency and effectiveness.

  • Ensure implementation of World Vision’s performance management standards and principles for all staff.

  • Ensure internal communications mechanisms are in place so policies, information and decisions are shared with staff as appropriate.

Collaboration & Networking:

  • Establish and maintain collaborative relationships and partnerships with host government, bi-lateral donors, other NGOs, UN agencies, civil society and diverse faith-based organisations.

  • Ensure that World Vision leadership receives timely information about areas of conflict that potentially affect World Vision’s presence and effectiveness in Jordan.

  • Actively engage in relevant national coordination mechanisms and, where relevant, consortium meetings.

  • Ensure advocacy is effectively integrated across sectors, in particular child-focused themes aligned with strategy and organisational priorities.

Standards & Accountability:

  • Ensure programme development and implementation are meeting World Vision priorities and standards.

  • Ensure that feedback and complain mechanisms for beneficiaries, communities, other stakeholders and World Vision staff are in place and acted on.

  • Ensure that all programmes are implemented, monitored and evaluated according to agreements with donors and other stakeholders.

Finance & Compliance:

  • Ensure financial resources are managed according to agreements with donors and standards approved by World Vision.

  • Ensure that audit reports are responded to and recommendations implemented within approved / agreed timeframes.

Human Resources:

  • Promote a culture of learning and development, employee engagement and good stewardship of human capital in the office.

  • Ensure that the quality of staff recruited and retained are at a level to meet the organisation’s overall performance expectations.

  • Ensure local contracts are signed and aligned with local labour law.


  • Ensure that World Vision’s security policies and protocols are implemented and monitored on a regular basis.

  • Ensure the ongoing monitoring of the external security environment.

  • Ensure experienced, high quality staffing of the security function.

Reporting & Knowledge Management:

  • Liaise with programme and information management teams to ensure internal and external reporting requirements are planned for and quality report submitted on time.

  • Ensure that communication products are developed and disseminated to internal and external audiences.

  • Ensure internal coordination & information sharing mechanisms result in improved staff awareness and performance.

  • Ensure the response in Jordan has a structured approach to meeting WV minimum quality standards and supporting programme improvement, reflection, learning and innovation.


  • Perform other tasks assigned by the Response Director.


  • University degree or qualification in a relevant subject with a focus on team management, project management or other relevant skills.

  • Strong commitment to WV’s vision, mission and core values.

  • 5 + years proven experience with International NGOs in emergency relief, rehabilitation and transition programming.

  • Proven track record of leading multi-cultural teams in complex, culturally and politically-sensitive contexts.

  • Proven track record of growing and managing multi-million dollar budgets.

  • Politically astute and well developed diplomatic skills (dealing with host governments, donors and staff).

  • Extensive experience in programme management and implementation of multi-sectoral emergency response projects.

  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders.

  • Demonstrated success as a collaborator and team builder committed to the transfer of knowledge.

  • Ability to work effectively under pressure.

  • Responsible steward of resources and assets.

  • Innovator and calculated risk taker.

  • Understands, values and promotes diversity to achieve organizational goals.

  • Knowledge of computer software such as MS Office and email programs.

  • Fluent in English (written and oral).

  • Experience in the Middle East.

  • Knowledge of Arabic.

Travel and/or Work Environment:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.