MEAL Officer

International Role - No - Only National applicants will be considered.

Position Title: Monitoring, Evaluation, Accountability and Learning (MEAL) Officer


The Monitoring, Evaluation, Accountability and Learning (MEAL) Officer is responsible to implement a functional MEAL system at field level. He/she provides support to the programmes and operations departments in designing, monitoring and evaluating all projects’ interventions. Moreover, he/she works with the direct supervisor in the coordination and/or the implementation of projects’ baselines and evaluations, as well as the implementation of standardized MEAL processes and tools for all sectors at field level.


  1. Program Design

  • Support MEAL Manager as requested (One Syria Response, strategy, sectoral frameworks, EBP (based on Regional and Global strategic priorities for Evidence Building), overall MEAL system set-up, ad-hoc requests…)

  • Support MEAL Manager in leading the proposal development process in terms of MEAL input (logframe, budgeting for MEAL activities and staffing, MEAL narrative plan, etc.)

  • Develop project specific MEAL frameworks in coordination with project staff

  1. Monitoring, Evaluation & Reporting

  • Develop methodology, sampling, and tools for outcome and process monitoring studies including pre-posttests, PIMs/PDMs, FGDs, KIIs, etc.

  • Plan, lead and oversee the implementation of outcome monitoring studies for grants such as PIMs/PDMs, midline and end line studies, pre-post tests, FGDs, KIIs, etc. (coordinate, follow up, and review the outcome monitoring methodology, tools and reports for grants

  • Lead project specific evaluations and baselines at field level (development of ToR, select and short-list consultants, coordinate with consultant, review of design methodology and tools, review final reports, attend interpretation workshops, etc. if externally led; and conduct data analysis and report writing if internally-led)

  • Implement field level tasks for outcome and process monitoring of grants, including pre-posttests, PIMs/PDMs, midline and end line studies, FGDs, KIIs, etc. (training of casual workers, planning field data collection, coordination of data collection, supervising, facilitating, coding tools, developing datasets, data cleaning, analysis, reporting)

  • Implement field level tasks for the Syria strategy Impact Assessment (training casual workers, ensuring quality of data collection through supervision, data cleaning…)

  • Responsible for the coordination of projects baselines and evaluation studies (coordination at field level with consultants, beneficiaries and partners/stakeholders if externally led and methodology, development of tools, data collection, and cleaning if internally led)

  • Provide support in training project staff and partners on reporting requirements, core humanitarian standards, output level monitoring and conduct regular training for Operations staff on data collection and data entry for pre-post tests

  • Contribute to the MEAL related component of the Child Well-Being Report (requirement by GC for Response Offices to also submit a CWBR - as per frequency set by GC)

  • Conduct ITT verifications of projects, in coordination with project staff on a monthly basis and ensure project level ITT are updated with accurate data on a monthly basis and key findings are shared with management at the program review meetings

  • Conduct project site visits regularly and monitor partner & direct implementation on a regular basis for quality standards through scheduled visits, data quality audits, spot checks…

  • Ensure that critical MEAL findings and recommendations are discussed and addressed by management

  1. Accountability to Beneficiaries

  • Conduct Information Provision & Feedback sessions with beneficiaries and guide beneficiaries seeking help through WV Jordan hotline, field visits, and other complaints and feedback mechanisms

  • Receive, process and respond to beneficiary feedback and complaints and communicate progress back to beneficiaries

  • Present complaints and feedback report (including trend analysis) monthly to all WVJ staff at Grants Performance Tracker meeting and brief project team on accountability issues

  • Maintain a proper filing system for all the complaints and feedback with filling codes

  • Conduct exit interviews, observation and reporting

  • Investigate allegations of irregularities, fraud, corruption or other forms of misconduct by directly liaising with the affected beneficiaries

  1. Research and Learning

  • Co-lead lessons learned events for projects with project managers and technical staff (preparation, facilitation and report writing)

  • Implement any potential research studies/EBP at field level (data collection, cleaning…) - (based on Regional and Global strategic priorities for Evidence Building)

  1. Miscellaneous

  • Complete Horizon tasks relevant to assigned projects (uploading MEAL plans and monitoring data) - (requirement by GC to roll-out Horizon at Office level)

  • Attend internal and external meetings relevant to assigned projects

  • Attend internal and external training, workshops, events, etc.

  • Manage and follow up on P&C and financial related matters for casual workers and conduct performance agreement and review with direct supervisor


  • BS Degree in international development, international relations, public health, nutrition, statistics, community development, or other relevant discipline is required

  • Experience in design and implementation of MEAL systems, including qualitative and quantitative approaches to baselines, monitoring and evaluations is required

  • Good working knowledge of statistical packages (Excel, etc.) is required

  • Very good knowledge of ODK database/SMAP server

  • Expert data handling skills (classification, categorizing, tabulation etc.) and demonstrates diligence in data management

  • Good knowledge of information presentation techniques (graphing, charting, tabling etc.) and interpreting them

  • Information dissemination skills is required

  • Good knowledge of and experience with humanitarian guidelines and principles.

  • Ability to work effectively under pressure

  • Organization, planning, and time management skills

  • Detailed oriented and able to verify data quality

  • Stays open to internal and external feedback

  • Good contextual knowledge of local community and social/cultural constraints, realities and organizational relationships

  • Ability to understand, explain and contextualize MEAL tools

  • High level communications skills

  • Ability to build positive relationships in a cross cultural environment

  • Excellent written English, with fluency in speaking Arabic and English

  • Ability to write very good quality reports in English is required

  • Preferred working knowledge of advanced statistical packages (SPSS etc.)

  • Understands international standards in humanitarian protection and accountability (e.g. HAP, SPHERE, Red Cross Code of Conduct, etc)

  • The position requires ability to attend and participate in capacity building opportunities, trainings and meetings locally and internationally as required by the organization

  • Minimum one to two years of experience in working in a relief or development NGO with a focus on MEAL processes