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Monitoring, Evaluation, Accountability & Learning Director

10074-17N24042
Amman
14-May-18

*Position is contigent upon funding and donor approval.

WORK CONTEXT / BACKGROUND:

World Vision has had presence in Syria supporting IDPs and host community members in WASH, health, protection, NFI and shelter. Given the renewed focus towards the Syrian crisis, there are more opportunities for humanitarian actors to assist those living in northern Syria as well as to extend the service coverage to IDPs. World Vision’s expansion in this region has also shaped the need for effective monitoring of operations, mainstreaming and complying to humanitarian standards, assessing the impact of programs and efficient management and use of information.

Family posting/Spouse only.

PURPOSE OF POSITION:

In expectation of future funding, World Vision is recruiting a Monitoring, Evaluation Accountability & Learning (MEAL) Director to provide technical leadership and support the development and improvement of an expected OFDA-funded program in Northern Syria. Under the supervision of the Chief of Party (COP), the MEAL Director will be responsible to support the development and maintenance of consortium-wide, results-based MEAL system throughout the donor-funded program, that tracks and reports on project progress against targets & standards, measures and provides evidence on the impact of consortium interventions, learns & responds to beneficiary feedback within predefined standards, adjust to fluid and rapidly changing security dynamics, and allows for centralized accurate data available for both internal & external learning & reporting purposes. The position will be required to establish & mainstream MEAL systems for direct and partner implementation in alignment with World Vision, donor & international humanitarian principles. Also coordinate all MEAL tasks & communication with internal, partner & external entities under the leadership and guidance of the COP.

KEY RESPONSIBILITIES:

Technical Leadership and Systems Development:

  • Ensure that both the response strategy have M&E plans & measurement processes established, with clearly outlines KPI’s and methodologies aligned to the overall Syria response strategy.

  • Establish and maintain (up to date) country level macro assessments / context assessments with the assistance of consortium partners.

  • Take leadership on the overall MEAL system and ensure synergy between the different M&E, humanitarian accountability & learning processes with the assistance of consortium partners.

  • Ensure that the overall MEAL system is developed based on local capacity, cost-effective approaches, flexibility, and sustainable processes.

Monitoring, Implementation & Reporting:

  • Ensure the consortium approved activities have M&E, Humanitarian accountability & Information management processes that are aligned to the country level MEAL System and meets the required standards.

  • Ensure clear partnering agreements, policies and processes are in place to assess and supporting partners to comply to M&E, reporting, and core humanitarian standards.

  • Ensure WV’s frontline and technical staff are equipped with knowledge, tools and resources to support MEAL functions at project and program level.

  • Ensure monitoring processes are systemized, in ways that meet donor requirements, and are cost-effective, avoids duplicative processes, and less beneficiary fatigue with the assistance of consortium partners.

  • Ensure beneficiaries, donor and partners have constant access to information about programs and to channels that can process complaints & feedback with confidentiality & respond appropriately within predefined standards.

  • Ensure partners & direct implementation is monitored on a regular basis for quality standards, and humanitarian principles through schedule visits, data quality audits, spot check / verification visits against reports, and reports reviews (as per agreed schedule with donors and partners).

  • Ensure the effective functioning of the MEAL system and that the outputs of this system reach WV management and other stakeholder accurately and in a timely manner, and prompts critical thinking and influences program & strategic direction.

  • Ensure MEAL findings are presented at the program review meetings on a monthly basis, and prompt critical thinking at project management & senior management level.

  • Oversee the development, on-going modifications, strengthening and functioning of the country-level data management.

  • Help identify and design innovative practices to improve organizational efficiency and effectiveness in M&E, Humanitarian accountability, Information management and general project management.

Project closeout, Evaluations, & Learning:

  • Ensure a learning culture is established within the organization and among implementing partners in order to document learnings and best practice for ongoing and future programing.

  • Ensure all country level & thematic research is reviewed for the methodological thoroughness, and output quality.

  • Lead and coordinate program level Evaluations on a periodic basis.

  • Ensure appropriate dissemination of program level evaluation findings.

  • Ensure all MEAL related data, reports, and records are clearly organized archived in a central location for future reference.

Accountability, Quality Assurance, Coordination:

  • Ensure the humanitarian accountability system across the program uphold and mainstream i. information sharing, ii. Consultation, iii. Participation & iv. Complaints and response of affected people.

  • Ensure WV is well represented in MEAL related working groups and forums at local & national levels.

  • Always ensure World Vision, and Core Humanitarian principles are upheld in all aspects of the MEAL functions and general project management.

  • Ensure clear communication & strong coordination is maintained with the COP.

Capacity Building & Management:

  • Ensure all M&E staff supervised by this position are guided, mentored and their capacities built in order to deliver high quality outputs with the assistance of consortium partners.

  • Support the MEAL team members and the consortium management team in prompting critical thinking.

  • Ensure that plans are in place and intentional efforts are made to establish capable and committed national staff based teams for the program.

  • Ensure all relevant WV frontline & technical staff are assisted in strengthening their understanding of MEAL concepts & competencies as a part of the MEAL system establishment.

  • Ensure partner capacity is built to comply and produce high quality M&E products in-line with WV & donor standards & requirements.

  • Ensure management of day-to-day M&E tasks are completed with appropriate resources, proper planning and to the highest standard required.

  • Ensure the MEAL unit (staff & functions) are sufficiently funded to operate effectively.

  • Establish a surge capacity with internal (staff & funding) & eternal resources (consultants) deal with emergency requirements / situations.

  • Sign off on all Surveys (Impact assessment, Post implementation monitoring studies, baselines, evaluations) for sharing with within and outside the organization.

KNOWLEDGE,SKILLS & ABILITIES:

Required:

  • Master’s degree preferably in the field of social sciences, public health, nutrition, statistics or development studies.

  • Minimum of 5 years of significant management experience in the field of MEAL, especially in emergency context and grant funding is critical.

  • Proven experience in establishing a fully functional MEAL system for an organization that’s supported by bilateral & multilateral international donors serving more than 100,000 beneficiaries within a period of 12 months.

  • Proven experience in leading Surveys (mix methodologies) from designing to report writing.

  • Proven experience in local staff capacity building.

  • Proven experience in establishing MEAL systems for sub grantees and local partners.

  • Experience in coordinating MEAL functions at a national level for an INGO covering some of the following sectors / thematic areas is critical: Health, Cash, Food, WASH, shelter, Education, Child protection and livelihoods.

  • Fluency in written and spoken English is required.

  • Thorough knowledge in quantitative and qualitative data collection methods, and analysis is essential, especially the use of SPSS / “R” software’s for quantitative analysis.

  • Thorough knowledge in writing technical MEAL reports is essential.

  • Thorough knowledge on Sphere, Core humanitarian standards, child rights, human rights, DNH, HAP & DAC evaluation criteria are essential.

  • Thorough knowledge on the humanitarian operations coordination, cluster operations, and major donor M&E requirements is essentials.

  • Good understanding on database management and data structures.

Preferred:

  • Thorough knowledge of World Vision processes such as Child-Wellbeing, Syria response M&E framework would be an advantage.

  • Fluency in the local languages (Turkish, Arabic) will be an advantage.

  • Previous working experience in Turkey, Jordan can be an advantage.

  • Previous engagement with the Syria Crisis response in Turkey, inside Syria, Lebanon, Jordan & Iraq can be an advantage.

Work Environment:

  • Ability to work and produce high quality outputs in an intense & dynamic working environment, with local and international staff having different working styles and different levels of competencies is essential.

  • Ability to perform well under pressure and comply with donors & partnership deadlines is essential.