Syria Response Technical Manager

International Role - Yes
1-2 Years

*Please submit your CV in English.


World Vision’s Syria Response (WVSR) works to assist those affected in Syria, Turkey and Jordan. WV implements programs and projects covering a wide range of sectors in this complex and changing context.

The position of Syria Response Technical Manager leads the team of technical specialists that support the development, implementation, and technical underpinning of the Syria Response programs and projects. The position reports to the Syria Response Program Development and Quality Director (PDQ) and works closely with the Monitoring, Evaluation, Accountability and Learning Team (MEAL), the Grant Acquisition and Management Team (GAM).

The focus of the position will be to guide the technical team to support two key elements of the Syria Response Strategy; secure additional funding resources to increase the number of Syrians assisted and improve the quality of our programs and projects to better meet the needs of Syrians assisted.

The incumbent will play a key role to support the implementation of the Syria Response Strategy.


Technical Quality & Support:

  • Lead the technical specialists’ team, ensuring context appropriate, best practice, quality designs across all funding according to prioritized child well-being and donor objectives.

  • Work with flexibility and agility to ensure technical specialists are available to meet organizational needs, including grant design, with timeliness and efficiency. Specifically, support the work of Operations, GAM, MEAL, Compliance, and Procurement teams with technical expertise.

  • Ensure surge support is obtained, in consultation with the Regional Office, from additional internal or external resources such as the regional office, GC HEA, Technical Service Organisation or consultants.

  • Ensure the capacity of WVSR is expressed through technical briefs and capacity statements for use with external engagement and donor positioning.

  • Ensure appropriate external representation of technical specialists in coordination fora, in line with external engagement priorities including donors, partners, host government, and academia.

  • Strategy:

  • Support the Syria Response Director and the PDQ Director in the implementation of the Syria Response Strategy.

  • If required, support in the development of any revision or new strategy.

  • Ensure that the programming is in line with the requirements of Our Promise and the Humanitarian Response Plans, and that it contributes to the Syria Response strategy.

  • Ensure that WV strategy and program designs use evidence-based practice, address root causes when possible, increase resilience, and increase social cohesion as they respond to the fragile/humanitarian context of vulnerable Syrian and host community children.

People Management and Capacity Building:

  • Lead the team of Technical Specialists, ensuring a shared vision, teamwork, effective communication, and active engagement in decision making processes.

  • Cultivate an atmosphere of staff empowerment and motivation leading to active participation in organization initiatives; lead by example actively engaging with all staff.

  • Effectively manage the performance of direct reports ensuring performance agreements, regular performance discussions and appraisals are conducted.

Other Tasks, including Security:

  • Actively participate and support the security procedures and training of WV including reporting of any incidents or breaches to line manager and / or security manager.

  • Assist with administrative tasks including financial approvals, purchasing review committees, external events and trainings as necessary.

  • Undertake travel as necessary to participate in internal and external meetings.

  • Attend and participate in capacity building events locally and internationally.

  • Participate and contribute to WV spiritual nurture events.


  • Master’s degree in humanitarian aid, international development or a related field.

  • Excellent Knowledge of both humanitarian assistance/emergency relief and development principles and work, especially child-focused concepts, approaches and processes.

  • Understanding of key aspect of key sectors including disaster management, education, child protection, livelihoods, cash/voucher programing and WASH.

  • Good knowledge of major donor and their requirements.

  • Demonstrated management skills including coaching/mentoring.

  • Good written and verbal communication skills in English, including report-writing and proposal writing skills.

  • Ability to engage with donor, NGO, and other senior leaders.

  • Good understanding of WV, SPHERE, Core Humanitarian Standards, and other international relief standards.

  • At least five years of experience in technical/programme development roles with international NGOs.

  • Field experience in humanitarian aid/emergency relief (preferably in the Middle East or Syrian Context).

  • Significant experience with a wide range of institutional donors and funding agencies, such as the EU, ECHO, UNHCR, WFP, Unicef, Global Affairs Canada, USAID, BHA, DFID, GIZ.

Preferred Skills, Knowledge and Experience:

  • Good interpersonal, organizational and time management skills. Able to manage multiple tasks and meet deadlines.

  • Ability to maintain performance expectations in a continuously changing environments.

  • Excellent written and verbal communication and relational skills, especially in a cross-cultural environment, and ability to analyze and solve problems, persuade, network and negotiate.

  • Knowledge of Faith in Development project models.

  • Ability to solve complex problems and to exercise independent judgment.

  • Active listening.

  • Ability to provide spiritual leadership to the team.

  • Ability to think strategically and innovatively, constantly pursuing new and better ways of working.

  • Be committed to empowering others for transformation –both inside and outside of the organization.

  • Highly effective people management skills.

  • Working knowledge of programs/projects cycle management.

  • Ability to maintain effective working relationships with all staff and other key partners.

  • Demonstrate leadership and team building ability.

  • Working knowledge of proposal writing and negotiation skills.

  • Prior experience with World Vision is an advantage.

Work Environment/Travel:

  • The position is based in Amman, Jordan.

  • The position requires occasional travel domestically (to Jordan project sites).

  • The position requires occasional international travel (to the Regional Office in Cyprus or to Turkey).