World Vision International

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P&C Coordinator - Benefits, Staff Wellbeing & PCIS

Job Description

Purpose of the position:

To coordinate benefit schemes for national and international staff, manage Our People Information System, serve as business partner for managers and provide a range of staff well-being services in line with WV Somalia People & Culture policies and Partnership standards.

Major Responsibilities:


  • Liaise with Birches Group to ensure Salary & Benefits surveys for Kenya and Somalia are conducted regularly.

  • Liaise with GC Compensation to facilitate the development of new salary scales when required.

  • Prepare merit increment and salary adjustment analyses as and when required

  • Liaise with field P&C Officers and field managers to facilitate the roll out of new scale when necessary

  • Prepare merit increment letters to staff as and when they are implemented.

  • Provide advice to managers and employees regarding general compensation queries.

  • Ensure timely and accurate processing of monthly payroll and out of payroll payments.

  • Facilitate and ensure quarterly and annual PAYE returns are submitted to KRA in time by the tax consultant

  • Ensure Kenyan international staff taxes are computed, reviewed by Finance and submitted to GC Payroll on time as and when there are changes affecting payroll.

  • Ensure timely preparation and payment of final dues for separating staff.

  • Work closely with the financial analyst to prepare annual budget for salary and benefits


  • Conduct Our People trainings for field P&C Officers as and when required

  • Conduct ESS/MSS orientation for new / existing staff and managers

  • Liaise with the P&C users on a monthly basis to ensure that Our People data is accurate

  • Ensure that Our People monthly error rate reports are consistently below 0.5%

  • Generate reports (gender ratios, employment changes, leave balances, turnover ratios etc..) for performance tracking and management decisions

  • Ensure accurate and timely submission of annual employee census report


  • Manage the medical schemes for Somali and Kenyan national staff ( member enrolment and deletion, hospital admissions, staff medical limits, reviews and policy renewals etc)

  • Ensure accuracy of premiums charged/credited under both the medical and group life schemes and the claims settled against the outpatient funds.

  • Liaise with the insurer/insurance broker and pension administrator regarding employee benefits and services (Pension withdrawal payments, referrals etc).

  • Ensure staff receive orientation/updates on benefits entitlement for medical, pension and group life.

  • Prepare and submit housing worksheets/PAFs for international staff for appropriate G&S entitlement.


  • Train line managers on new P&C products under portfolio

  • Conduct biannual opinion surveys to seek feedback from staff and managers regarding P&C services

  • Implement action plans within portfolio resulting from Our Voice Survey or other opinion surveys.

  • Liaise with line managers to find effective and customer driven solutions with regards to problems affecting their staff


  • Organize wellness sessions for staff with the relevant service providers on a periodic basis

  • Facilitate staff welfare activities for staff occasions (bereavement, staff farewell, new born, birthdays, hospitalization etc)

  • Administer the implementation of staff well-being policy/initiatives( SALTI etc)

  • Ensure quarterly staff meetings take place.

  • Facilitate psychosocial support for staff in need.

  • Provide peer support as and when required.

Qualifications: Education/Knowledge/Technical Skills and Experience

  • A university degree in Human Resource Management, Business Management or the equivalent

  • Minimum four years’ experience as a Human Resource Officer in charge of Compensation & Benefits, staff care, human resource information system in a large International Organization

  • Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written

  • Very good organizational and coordination skills

  • Excellent attention to details with good analytical skills

  • Very good customer service skills and problem solving skills.

  • Very good negotiation and facilitation skills

  • Ability to work in a multicultural environment and promote team cohesion

  • Extensive knowledge of international staffing processes and policies

  • A good understanding of Kenya labour laws, some knowledge of the Somalia labour laws

  • Thorough knowledge of office systems, including computer applications in Microsoft office

Working Environment / Conditions:

  • Work environment: Office-based

  • Travel: 30% travel to Somalia