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Systems Administrator


Purpose of the position:

The purpose of this position is to ensure the effective planning, design, implementation, and maintenance of mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex business systems.

Major Responsibilities:

Administration 30%

  • Develop strategies to manage the frequency of appropriate support package/patch application.

  • Monitor health of systems and provides appropriate recommendations, when required.

  • Manage user access to, systems, servers, and files.

  • Administer the set-up of new profiles, creates and updates access permissions and maintains user accounts.

  • Maintain tracking and configuration of documentation and plans.

  • Supervise the installation of system upgrades and service packs.

  • Determine if inactive accounts should be deleted.

  • Administer Storage Area Network (SAN).

  • Install, configure, and maintain system hardware and software components.

  • Ensures smooth access to systems, servers and files by Users.

  • Ensures maintenance of Infrastructure systems for optimal performance.

  • Recommends performance metrics.

  • Analyze operational metrics to understand performance and ensure success in continuous process improvements.

  • Support and help in establishment of Systems environment standards.

  • Work with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.

  • Define procedures for user access to systems environment. Maintains system operating procedures and documentation.

  • Compliance to established policies, procedures and standards.

Design/Develop 10%

  • Analyze, design, develop, and document systems to meet business requirements.

  • Coordinate design of subsystems and integration with larger systems.

  • Coordinate development activities with other groups.

  • Ensures Systems designs meet business requirements.

  • Ensures System solutions are integrated with other applications and platforms.

Technical Requirements 10%

  • Supervise the monitoring procedures and evaluates problems identified by team members.

  • Ensure that capacity workload modeling and availability analysis is performed.

  • Monitor System-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Review performance and control reports.

  • Recommend settings changes to the operating system to improve performance and reliability.

  • Develop, maintain, recommend, document and support tools and backend utilities to provide capacity planning management.

  • Determine requirements impact on existing architecture, work processes and systems.

  • Work with impacted areas to ensure proper communication / review of requirements and integration.

  • Determine infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.

  • Identification of issues regarding impact of and integration with existing architecture, processes and systems.

Support 20%

  • Provides Level 2 production support and level 1 when necessary.

  • Diagnose and/or escalates, when needed.

  • Investigate alternative methods to expedite problem resolution.

  • Recommend procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Research, analyze and recommend implementation of software or hardware changes to rectify any problems.

  • Review checklists and scripts.

  • Ensures Issues are resolved efficiently and effectively to minimize disruption to users.

  • Analyze and recommend for performance improvements.

  • Provide technical support to ICT4D initiatives as required

  • Provide coaching and guidance to team members.

  • Knowledge transfer and guidance to team members

Security 10%

  • Make recommendations to improve security and participates in investigations as needed.

  • Adhere to security requirements.

  • Continual improvement to security.

  • Issues investigated and resolved.

Business continuity 15%

  • Participates in the implementation of contingency plans including reliable backup and restore procedures.

  • Participate in the identification of vulnerabilities and their mitigation.

  • Verifies that System backups run successfully.

  • Implementation of recovery procedures that ensure business continuity.

  • Participate in vendor and contract management

Any other duty 5%

Qualifications: Education/Knowledge/Technical Skills and Experience

  • Bachelor’s Degree in Computer Science/Information Technology or related field

  • Technical Training qualifications required: MCSE, CCNA, VMware ESXi and VCenter Server administration, IBM Domino administration, HP Blade System and SAN Solutions Support certification or equivalent experience.

  • CISA or CISM certification will be an added advantage

  • At least 5 - 7 years of experience in busy IT office. 3 years as Systems Administration.

  • Good working knowledge of office automation applications (Microsoft Office)and collaboration tools.

  • Excellent communication and inter-personal skills. Must be able to work in a multi-cultural environment

  • Excellent analytical, problem solving and negotiation skills

  • Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities

  • Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectively

Other Competencies/Attributes:

  • Fast thinker and able to make rational decisions even under pressure

  • Fast learner and always a step ahead in terms of IT security

  • Team Player

  • Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectively

  • Excellent time-management skills.

  • Able to communicate effectively