PURPOSE OF POSITION
The purpose of this position is to ensure that adequate Accountability mechanisms are rolled out and contextualized in the Humanitarian and Development programs in World Vision Lebanon. The position holder will work closely with the different Area Managers to ensure that the Accountability Mechanisms are functional and staff capacity is built in order to operationalize the accountability systems and to ensure that complaints and feedback from the communities WVL’s serves is responded to. The Accountability coordinator will work closely with the Evidence, Learning and Accountability (ELA) team for designing adequate reporting and information sharing mechanisms.
End Results Expected
Support in designing and implementing the Accountability System
Work closely with the ELA manager in designing and rolling out the Accountability system for all World Vision Lebanon (WVL) programs (Information sharing, consultation, participation, feedback and complaint mechanism)
Support CRM administrator and Accountability Officer in ensuring that complaints and feedback are handled adequately
Coordinate with different departments to ensure complaints are handled well
Set up adequate system for internal and external referrals
Coordinate with Senior ELA coordinators in order to ensure Accountability is included in new proposals (indicators, budgeting issues, activities, etc.)
Accountability system is in place and functional in all Area Program of WVL
Complaints and feedback are handled in adequate amount of time, and feedback look is closed
Funding is available to sustain accountability structure and staff
Ensure Reporting and Networking
Compile and submit timely reports on a weekly basis and ensure coordination with ELA team members for accurate dissemination
Attend project and other NGOs meeting / training and jointly develop activity plans
Reports are submitted on time
Manage Staff Performance
Oversee the work of the Community Response mechanism (CRM) Administrator and Accountability officer ensuring that the tasks are completed properly.
Ensure optimization of subordinates potentials through coaching, on-the-job training, and capacity building
Effectively manage the performance of direct reports ensuring performance agreements, regular performance discussions, and annual appraisal are done.
Perform other duties as required
Attend and participate in capacity building trainings locally and internationally.
Attend and participate in WVL’s spiritual nurture and other organizational events.
Responsible of own security and actively contribute to a positive security culture.
Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager.
Perform other duties as assigned by the Line Manager.
KNOWLEDGE, SKILLS AND ABILITIES
University degree in a field related to business administration
Creative and able to come up, embrace and coordinate innovative thinking, and problem solving skills
Good analytical and writing skills
Good interpersonal skills and, abilities to work as a team.
Excellent organizational, analytical, and oral and written communication skills in English.
Computer literacy; Strong computer skills including Word, Excel, PowerPoint
At least one year experience in a similar job
Required to have minimum 2 years driving license
Personal Management including initiative, self-motivation and direction.
Ability to set priorities and undertake new tasks quickly
Ability to communicate effectively with a wide range of audiences
Willing to work at odd hours when necessary
Cross –cultural sensitivity, flexible worldview, emotional maturity and physical stamina.
Ability to work in and contribute to team building environment
Ability to maintain performance expectations in diverse cultural contexts, psychologically stressful environments and physical hardship conditions with limited resources
The position requires ability and willingness to visit implementation sites
The position requires to travel locally
The position requires availability and willingness to work outside regular office hours (occasionally)