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People and Culture/Human Resources Manager

Mohale's Hoek
International Role - No - Only National applicants will be considered.
2+ Years

People and Culture / Human Resources Manager


People & Culture


National Office, MASERU

Reports to:

P&C/HR Director

Provides supervision to:

P&C Business Partner

Effective Date:

… date … (see bottom for approval box)

Grade Level:

Financial Authority / budget:

(amount controlled/impacted by the position)

Purpose of the position:

To Manage and provide technical support in the implementation of WV Lesotho Strategic and transactional/technical human resources activities, and ensure provision of effective, efficient and quality services through proper planning, organizing and overseeing of the day-to-day work of the P & C function, ensuring it is aligned and integrated in a 'best fit', with the primary purpose of promoting the Organizational and staff well-being aspirations, towards effective delivery of WV Lesotho Strategic objectives.

Major Responsibilities:(please define in output format – 1-10 things of what you expect to see as a resultof this position)

Key Outputs/Responsibilities

(Accountabilities and results)

Weight (%)

Engage management in designing, developing, reviewing structures, P&C policies, and procedures and ensure fair and consistent implementation.


Contribute proactively to developing organizational culture and staff spiritual formation in line with WV mission and vision thereby championing the WV way.


Coordinate and engage in the set-up and management of appropriate P&C information system to ensure high quality and responsive management and administration of all P&C support and services.


Ensure good employee relations and staff well-being as well as the creation of an environment of wider and more direct employee involvement and open communication, through regular organizational climate research, for feedback and corrective action.


Coordinate and engage in the NO manpower planning and forecasts, establish appropriate staffing schedule, parameters/norms, and ensure that appropriate positive action strategies is used in order to attract and achieve a more diverse workforce.


Ensure effective liaison with relevant government departments for international staff work permits and visas, statutory payments; and also with other NGOs for benchmarking and sharing of critical information.


Coordinate and engage in the design and management/monitoring of the NO performance management process, talent management and development and succession planning process, and to ensure that individual development plans and/or Performance Improvement Plans are in place towards the advancement of relevant staff in the different categories.


Facilitate job evaluation and grading and coordinate periodic staff salary surveys to ensure a fair, equitable and affordable remuneration is established and applied


Promote staff growth and development through proper performance management and capacity building initiatives that are aligned to the strategic direction.


Ensure that within the parameters of cross-cultural and national limitations, all employment practices, compensation, employee benefits, and human resources programs are within the limits of established standards, procedures, guidelines, and policies of World Vision International and local labor laws.




Other Competencies/Attributes:

  • Computer literate (Operate Ms word and Excel and Lotus note)

  • Must be a committed Christian, able to stand above denominational diversities.

  • Attend and lead in daily devotions and weekly Chapel services.

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Qualification required: Social Science, Human Resources Management, Business Administration or Public Admin Degree or other related fields, preferably with a post-graduate qualification in HR or related fields.

  • Work Experience: 4-7 yrs in the relevant discipline, with 3 yrs at Management level.

  • Project Management qualification will be an added advantage

  • Technical Skills: equivalent experience in the training and development field

  • Other: Certification in facilitation skills is preferred.

  • Good working knowledge of HR management principles and practices. Specialist knowledge in one or more HR practice areas (such as recruitment, labour relations etc.)

  • Country-specific knowledge

  • Knowledge of financial management and budgeting process and key FFM guidelines as these pertain to HR.

  • Excellent interpersonal and leadership skills

  • Ability to work under pressure in a rapidly changing work environment.

  • Knowledge of National Office strategy and annual operating plan.

  • Ability to ensure high level of quality and customer service

  • Ability to design change processes that are resilient.

  • Ability to communicate persuasively to all stakeholders

  • Ability to lead effective long and short-term planning.

  • Ability to align team goals with vision/mission/strategy.

Working Environment / Conditions:

  • Work environment: Office-based with frequent travel to the field

  • Travel: 15% Domestic/international travel is required.

  • On call as and when required for emergencies