WORLD VISION INTERNATIONAL
Cluster IT Manager II
Section I – JOB DESCRIPTION
PURPOSE OF POSITION
The IT Coordinator role is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role manage services provided to one or more field office locations within a region.
End Results Expected
IT operating plan developed and communicated
Regional IT strategy understood
Healthy business relationships with business partners developed and business needs understood.
IT initiatives developed and managed according to business strategy
Healthy business relationships with business partners developed and business needs understood
Effective communication Cluster IT Manager, with staff and clients
Customer satisfaction levels understood
STANDARDS AND POLICIES:
Adherence to relevant standards, policies and processes
IT services in the Cluster are delivered effectively and efficiently in line with service level agreements
Service management processes are understood and followed
IT asset inventory is accurate
Tickets managed effectively and efficiently in line with SLAs
Customer support meets expectations
IT budgets developedOperating within budget
Vendor engagement, contracts and payments effectively managed
Regular devotions and prayer occurring
Regular team meetings occurring and work statuses gatheredWork progress and obstacles discussedGuidance, advice, encouragement and constructive feedback providedFree flow of work, information, ideas and technology across teamsMeasurable individual and team objectives established which align with business and organizational goals Roles, skills and knowledge necessary to achieve goals identifiedIT workforce deployment is effective and efficient
KNOWLEDGE, SKILLS AND ABILITIES
Minimum Education, Training and Experience Requirements to Qualify for the Position:
List academic, technical skills or other knowledge required as a minimum qualification for this position.
1. Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
2. Requires experience in supervising and building relationships with people at a variety of levels.
List additional work experience required as a minimum qualification for this position.
1. Typically has at least 5 years of relevant IT and business work experience.
2. Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
3. Willingness and ability to travel domestically and internationally, as necessary.