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Technical Operations Manager


Reporting to the Program Director/Chief of Party, the Technical Operations Manager will be a member of the programme management team and provide leadership for operational activities of the program. S/he will play an essential role managing and coordinating operations across program implementation areas, leading the collaborative development of program work plans, facilitating regular program reporting at the regional and headquarters level, and ensuring that all contractual deadlines are met and targets achieved. The Technical Operations Manager will join the COP in the National Taskforce responsible for developing strategic vision for the project and will ensure implementation of the same. S/he will oversee the efforts of local field staff to support cohesive program planning, monitoring, and execution, and sharing of best practices. The Technical Operations Manager will work out of the WV National Office

Major Responsibilities:

  1. Lead the definition of the campaign strategy:

  • Lead the development of the plan of action, timeline of activities and budget for mass distribution of LLINs

  • Lead the development or modification of technical and logistics tools for campaign implementation, such as training guides, data collection forms, supervision and monitoring checklists, etc.

  • Identify and address human resource needs and operational gaps in the area of logistics planning and implementation

  • Lead the development of the logistics plan of action and relevant supporting documents regarding warehousing, transport and security of LLINs, budgeting, and overall supply chain management including the development of a comprehensive transport and storage plan

  • Lead and develop strategies to ensure 100% LLIN accountability, including risk assessment and mitigation planning, training simulations for use with tracking tools, and effective supervision structures

  • Lead the development of the micro plans for operational planning and budgeting, including development of the necessary templates and training materials

  1. Lead the development of the monitoring and evaluation plan

  • Lead the development of the comprehensive communication plan including a communication, advocacy and social mobilization plan of action, timeline, and budget for a campaign’s pre- distribution, distribution and post-distribution phases.

  • Support the devising of messages around household registration, procedures for net pick up, and the acceptable uses and/or disposal of expired nets, as well as the disposal of net packaging. 

  • Lead the development of social mobilization strategies and other appropriate communication approaches including the use of mass media for target groups with different communication requirements, as well as the development of advocacy and engagement packages for specific audiences.

  • Assist in the development both of communication modules in a campaign’s training manual for Training of Trainers and of teaching and learning tools for training of supervisors, monitors, and implementer at regional and local levels.

  • Provide assistance in adapting communication micro planning tools to country specific requirements

Minimum Qualifications, experience and Competencies

  • Master’s Degree or equivalent, preferably in public health or social science or related area. Those with Bachelor’s Degree with 9 years of experience may be accepted in lieu of a Master degree

  • Minimum 7 years of experience in at least one of the core LLIN campaign areas: – implementation and/or logistics and/or communication and/or monitoring and evaluation.

  • Demonstrated experience as development professional in planning, implementing, monitoring and evaluating programs and managing pool of technical support;

  • Hands-on experience with managing Global Fund grants considered an advantage

Other Competencies

  • Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.

  • Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

  • Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

  • Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

  • Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

  • Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

  • Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

  • Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

  • Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.