Global Infrastructure Services Engineer

14136-15G18087
Selangor
Kuala Lumpur
26-Sep-19
International Role - No - Only National applicants will be considered.

*Preferred locations: Kuala Lumpur, Malaysia & Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.

PURPOSE OF POSITION:

The Engineer role is responsible for developing secure and highly available global computing platforms for the organisation. They will work as part of the infrastructure team (network and systems) acting as technical leads and supporting systems that integrate with authentication, applications, and cloud providers. They will be responsible to define and manage technical policies and configurations for those supporting systems and ensure any compliance if applicable.

They will work with business units to define, assess, or change business processes, policies, and technologies to protect World Vision systems and data. Works closely with Information Security and Field staff on technical solutions and will also handle level 3 support, reporting and metrics.

Individuals within the Systems Administration job family are responsible for the design, installation, maintenance and upgrades of critical enterprise systems. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the operating environment and infrastructure to meet business requirements. This can include servers, storage, networking, and security. They monitor and optimize the performance of the systems and applications such as Active Directory, cloud providers, servers, etc. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of

operations.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

MAJOR RESPONSIBILITIES:

Business and IT Strategy:

  • Implements the tactical components of the IT strategy at an Enterprise level.

  • Works with business partners to understand business needs.

  • Manages the development and implementation of IT initiatives to support business strategy.

Change Management:

  • Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).

  • Consistently advocates for the change.

  • Coaches staff through the change.

  • Identifies and removes obstacles to change.

Governance:

  • Provides input into demand management process and executes on plan.

Architecture:

  • Provides input to technology planning within a functional area.

  • Implements solutions consistent within current context of overall architecture.

Process Improvements:

  • Implements defined process improvements.

Finance:

  • Participates in the development of IT budgets.

  • Tracks and takes appropriate steps to stay within budget.

  • Provides high-quality services at optimal cost to customers.

  • Measures service performance and implements improvements.

IT Technology Development:

  • Develops and implements technologies to improve the performance of a business efficiency and effectiveness.

Service Level Agreements (SLAs):

  • Participates and provides input to the SLA development process.

  • Ensures internal SLAs are met.

Vendor Management:

  • Provides advice and counsel to the vendor relationship decision-making and contract development processes.

  • Reviews service provider performance.

  • Identifies and confirms performance problems and notifies contract managers.

Resource Management:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.

  • Documents and presents performance assessments.

  • Recognizes and rewards associates commensurate with performance.

  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Workforce Planning:

  • Identifies the roles, skills and knowledge required to achieve goals.

  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).

  • Participates in IT workforce deployment activities.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

  • Strong technical background with technologies like on premise Active Directory but could also include knowledge of cloud solution from vendors like Microsoft, Ping, Okta.

  • Experience working with and interfacing with network and server teams.

  • Experience working with or managing IaaS or SaaS providers.

  • Typically has 7 to 10 years of relevant IT work experience.

  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Experience working in a global organisation supporting Active Directory.

  • Strong analytical and problem solving skills.

  • Has demonstrated the successful ability to work in a virtual team.

  • Demonstrated increased levels of responsibility with IT roles.

  • Ideally have led teams to deliver technical solutions on a mid to large scale.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally.