World Vision International

Senior Systems Administrator I

Job Description

PURPOSE OF THE POSITION:

Sr. Systems Administrators are responsible for maintaining, monitoring, and supporting systems in a global environment. They work on multiple projects as a team lead and provide technical leadership to Systems Administrators. They perform troubleshooting for complex hardware, operating system software and basic network problems.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

  • Develops cost/time estimates.

  • Documents discussion and agreements.

Technical Requirements:

  • Works with systems engineers to understand technical requirements.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Develops strategies to manage the frequency of appropriate support package/patch application.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Coordinates and validates activities.

  • Manages user access to, systems, servers, and files.

  • Administers the set up of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • supervising the installation of system upgrades and service packs.

  • Determines if inactive accounts should be deleted.

  • Administers Storage Area Network (SAN).

Performance Monitoring:

  • Supervises the monitoring procedures and evaluates problems identified by team members.

  • Ensures that capacity workload modeling and availability analysis is performed.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Reviews performance and control reports.

  • Recommends settings changes to the operating system to improve performance and reliability.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Leads or provides technical direction for the planning, designing, and execution of testing efforts.

  • Ensures that tests evaluate all possible impacts on the current infrastructure or application.

Continuous Improvements:

  • Recommends performance metrics.

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Scheduling:

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Coordinates production job processing.

  • Ensures that maintenance procedures are executed.

  • Updates job schedule based on current priorities and special handling requests.

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

Production Support:

  • Coordinates problem resolution among team members.

  • Documents, monitors, reports, and manages the resolution of systemic issues.

  • Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

  • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

  • Documents problem status and resolution.

  • Develops checklists and scripts for resolving routine problems.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Ensures security requirements are adhered to.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Ensures compliance with policies, procedures and standards.

Service Level Agreements (SLAs):

  • Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

Documentation/User Guides:

  • Writes, reviews and/or maintains technical documentation for product environments.

  • Ensures documentation is developed and maintained.

Communications/Consultation:

  • Supports and participates in the formal reporting of project status.

Coaching/Mentoring:

  • Provides coaching and guidance to team members.

Research/Evaluation:

  • Evaluates future technologies and makes recommendations.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate or equivalent work experience.

  • Requires at least 5+ years administering servers in an enterprise environment.

  • Requires at least 5+ years of experience designing, configuring, and deploying server hardware.

  • Typically requires 5-7 years of relevant information technology work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

Preferred:

  • Relevant certifications such as MCP, MCITP, MCSA, MCSE, VCP.

  • Microsoft Windows Server 2003, 2008, 2012 & 2016.

  • Microsoft Active Directory and Group Policy.

  • HP Blade Chassis and Servers.

  • Virtualization technologies such as VMware and Hyper-V.

  • SAN technologies such as HP SAN Switch, HP EVA, NetApp and Nimble.

  • Management tools such MS System Central 2012, SolarWinds NPM.

  • Relevant certification is required.