World Vision International

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Sr. Director Infrastructure (Chief Technology Officer)

Job Description

*Preferred locations: Malaysia or Singapore.


The Senior Director of Infrastructure, known as CTO, will report to the Chief Information Officer (CIO) and be responsible for the alignment of technology vision with business strategy by integrating World Vision International's processes with the appropriate technologies. Responsible for the leadership of the IT infrastructure functions including Strategy and Planning, Acquisition and Deployment, and Operational Management. Strategy and Planning includes participation as a member of the senior IT leadership team in the governance processes of the organization's architecture, telecommunications, networks, programming, media and desktops. Also includes leading the strategic technology planning to achieve the organization goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Develops and maintains a technology plan that supports the organization's needs. Acquisition and Deployment includes the assessment and communication of risks associated with technology-related investments and purchases including business case justifications / cost/benefit analysis for technology spending. Reviews hardware and software acquisition and maintenance contracts and pursues agreements that capitalize on economies of scale. Also includes approving, prioritizing, and control of projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems. Operational Management includes a working knowledge of industry trends and emerging technologies in anticipation of new business processes, systems and risks. Analyzing and implementing technology standards across the organization. Meeting the organizations SLAs for services and computing reliability ensuring continuous delivery of technical services with end users, programs, and equipment performance. Ensuring that equipment and software operation adheres to applicable laws and regulations. This leader builds and maintains a team of IT professionals who maintain the IT services and technologies of World Vision International in a professional and effective manner.

GICT is composed of functionally aligned teams comprised of analysts, developers, technicians, engineers, managers and leaders who are committed to changing the world for Jesus Christ. Everyone on the team is expected to own the team's goals and objectives. WVI is going through a transformation from localized utilization of technology to enterprise-wide systems and solutions that unify the organization across geography and function. The leader of infrastructure will be responsible for developing and supporting the staff and resources required to develop and maintain the current set of solutions, developing new ones, and all relevant components for these solutions.

This critical member of the IT Senior Management team will define, prioritize, and lead the daily executions of the infrastructure service and delivery teams. The successful candidate will be responsible for creating a team-oriented, problem-solving culture focused on delivering quality software solutions that facilitate business success for World Vision. The successful candidate will have the leadership, technical aptitude and management experience necessary to lead a team of technical resources, as well as a demonstrated ability to interact with and influence business leaders. In addition, this role is responsible for the hiring, management, and budgets across their teams.


  • Commitment to Christian culture.

  • Strategy development for delivering value to World Vision via infrastructure solution.

Client Relationships (Engagement, Communications and Partnering):

  • Develops a trusted advisor relationship with key clients and instils this competency within the Infrastructure organization.

  • Effectively communicates and forms partnerships with employees, partners and customers to improve IT operations, support local and global initiatives, and manage expectations therein.

Human Capital Alignment:

  • Motivates, inspires and empowers peers, employees, partners and customers to drive effective, efficient and agile IT services and the business processes enabled by such services.

  • Establishes recruiting priorities while ensuring current employees are motivated and retained.

  • Teams with People & Culture (HR) to create the job descriptions, organisational structure, competency profiles, skill profiles, and compensation plans.

  • Manages and rewards performance.

  • Teams with People & Culture to develop the Field Services career map.

  • Invests in employee training, ramping and certification programs.

  • Establishes employee communication and motivation programs.

Finance and Operations:

  • Manages all aspects of budget and expenses.

  • Responsible for coordinating with Global Centre Finance and GICT on budget and expenses.

  • Creates the annual business plan and sets quarterly operating targets.

  • Invests in resources and infrastructure to develop repeatable, high quality business processes.

  • Develop a professional practice around technology solutions delivery, one that is seen as best in class and well thought of internally by the users of the service as well as externally. Partner with key vendors to augment the talent, skills and solutions (cloud, MSS, IaaS, etc) for the organization and in order to get the best services, at the best price, at the right time.



  • Bachelor of Science / Master of Science in Computer Science, Mathematics, Statistics or related field required or related professional / leadership experience, Masters Degree Preferred.

  • Experience in global infrastructure delivery in a distributed environment.

  • Technical skills necessary to discern the viability, scalability and suitability of technology solutions for World Vision's environment.

  • Ability to recruit and build strong, customer oriented team members and mentor them to success.

  • Prior experience leading large infrastructure design, development, delivery, project management and architecture teams.

  • 12+ years of multi-national leadership experience.

  • 7+ years experience developing global infrastructure solutions.

  • 7+ years of executive level leadership (reporting to a "C" level).

  • Effective in written and verbal communication in English.

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time.


  • Bachelors degree in IT, Engineering, computer science or related disciplines.

  • Technical skills in the core functions for IT management: Infrastructure delivery and related methodologies and processes, project management, IT security, and executive level communication.

  • Knowledge of systems and processes suitable for remote operations.

  • Business management (including the financial aspects).

  • Technical systems or services (e.g. consulting).

  • IT department management across multiple countries with at least 50 staff.

  • Management of multiple data centers across the world.