PURPOSE OF POSITION:
Systems Engineers are responsible for maintaining, monitoring, and supporting systems in a global environment. They assist with developing secure and highly available global computing platforms, working on multiple projects as a team member and may assist as a team lead or an advisor on projects that have system-wide impact and integrate across the organization. They perform troubleshooting for complex hardware, software or network problems.
Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment. They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.
Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web , Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.
System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues.
Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.
Leads or may assist with consulting in short- and long-term project planning efforts with team members, clients and other IT groups.
Develops cost/time estimates.
Documents discussion and agreements.
Works with business analysts and clients to understand business needs.
Assists with determining requirements impact on existing architecture, work processes and systems.
Works with impacted areas to ensure proper communication / review of requirements and integration.
Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility.
Assists with analysis, design, development, and documents systems to meet business requirements.
Coordinates design of subsystems and integration with larger systems.
May coordinate development activities with other groups.
Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
Assists in establishing requirements, methods and procedures for routine maintenance.
Assists in the business process redesign and documentation as needed for new technology.
Installs, configures, and maintains system hardware and software components.
Maintains tracking and configuration documentation and plans.
Assists with validation of configurations.
Ensures performance meets the present and future needs of the business.
Assists with forecasting utilization patterns and identifies modifications or upgrades.
Assists with identifying recommended changes/ enhancements for improved systems availability, reliability and performance.
Assists with designing, planing and leading testing efforts and coordinates feedback of test results.
Develops cases test files.
Conducts testing to ensure requirements are met.
Recommends performance metrics.
Analyzes operational metrics to understand performance and to ensure success in process improvements.
System Job Scheduling:
Provides level 3 support to System Administrators on daily scheduled jobs.
Assists in establishing requirements, methods and procedures for routine operational processes.
Assists with, or may provide Level 3 production support.
Assists with diagnosing escalated problems or escalates, when needed.
Investigates alternative methods to expedite problem resolution.
Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems.
Assists with reviews checklists and scripts.
Assists with makeing recommendations to improve security and participates in investigations as needed.
Adheres to security requirements.
May participate in the implementation of contingency plans including reliable backup and restore procedures.
May Participate in the identification of vulnerabilities and their mitigation.
Verifies that system backups run successfully.
Policies, Procedures and Standards:
Assists with supports and helping to establish systems environment standards.
May work with auditors, security groups, and data owners to make sure of governance, regulations, and compliance to policies and procedures.
Assists with defining procedures for user access to systems environment.
Maintains system operating procedures and documentation.
Service Level Agreements (SLAs):
May assist in developing SLA’s.
Documents new or modified functions, modules, test activities/results and other areas such as error handling and backup/ recovery procedures.
Assists with reviewing all documentation to ensure it is delivered according to specified guidelines and on selected media.
Proofreads documents for accuracy.
Supports and participates in the formal reporting of project status.
Provides coaching and guidance to team members.
Evaluates future technologies and makes recommendations.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor’s degree or technical institute degree/certificate or equivalent work experience.
Requires experience/in-depth knowledge of business operations and systems requirements processes.
Typically requires 5-7 years of relevant information technology work experience and relevant basic networking experience.
Willingness and ability to travel domestically and internationally, as necessary.
Relevant certification is required.
Effective in written and verbal communication in English.