Senior Business Analyst

Kuala Lumpur
International Role - No - Only National applicants will be considered.

*Preferred location: Kuala Lumpur, Malaysia or Hong Kong, China. Other locations to be determined by home country of successful candidate in Taiwan or South Korea where WVI is registered to operate.


The Sponsorship Senior Business Analyst provides technical and business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems, and technical guidance to related systems such as Support Office sponsorship systems and global service platforms, as well as other applications available.

The position is responsible to interact with business customers and to lead the detailed technical formulation and successful implementation of the market-facing business capability roadmap. This will involve establishing business process requirements, articulation and interpretation of marketing user business requirements into technical business requirements, transforming functional support/delivery requirements into analysis models (for example gap analysis, usability etc), partnering with IT solutions concept design to champion best in class solution-design that is both cost effective and technically future-proof (considering roadmap initiatives and future state), supporting systems development as well as develop test strategy, user testing and business implementation to ensure that solutions deliver on core marketing business user needs. As a senior member of the team, the person would also be expected to provide coaching and mentoring to analysts and participate in strategic analyst competency development. The position is also responsible for ongoing leadership in global business support as part of partnership integrated support. The position will work with a range of stakeholders including subject matter experts, solutions architects, IT platform leads, field practitioners, organisational partners and vendors.

The position requires a business and strategic minded analyst, who can observe the organization objectives and strategically translate business needs. This leader is creative, analytical, curious and diligent. The ideal Sponsorship Senior Business Analyst candidate is someone who has extensive experience of delivering business value through effective technical analysis, problem solving and delivery of efficient and sustainable solutions.

Reporting to the Senior Manager, Sponsorship Marketing Business Systems Capability and Support, or his/her designee, the position will work closely with Sponsorship Business Analysts, Snr Business Process Advisor, and IT Platform leads as well as business customers. This position is an important role in driving the business agenda and supporting the technical articulation of needs to IT and delivering best-in-class solutions, affording the organisation the opportunity to pursue a progressive ongoing innovation agenda within the sponsorship experience going forward. The Sponsorship Senior Business Analyst provides strategic analytical business leadership to the Sponsorship Marketing Business Systems Capability and Support team in the design, development, and implementation of capability, feature enhancements, and support for World Vision sponsorship business systems including, (but not limited to) Horizon, SingleSTEP, RMT, and technical guidance to related systems such as Support Office sponsorship systems (iVision, CRMs), global service platforms (WorkFusion), etc.

The Sponsorship Senior Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.



  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements.

  • Participates in short and long-term planning to improve processes.

  • Assess potential technology and projects for strategic fit across business needs.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs with focus on cross platform dependencies.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

  • Provides review and sign off on completed stories.

  • Develops and signs off test plan and strategy.


  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development and sign off of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides leadership on escalation procedures and recommends appropriate resolution and action.

  • Lead issue management (across incident escalation).


  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business units.

  • Serves as a link between Sponsorship and the partnership.

Training & Coaching:

  • Provide coaching in analyst and technical methodologies and discipline to BAs within the team.


  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least eight to ten years of relevant business and technical process improvement experience (including at least 2 years as Snr Business / Analyst).

  • Extensive experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to Certification in process improvement and/or project management an advantage.25% of the time.