World Vision International

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ICT Administrator

Job Description


World Vision Mondiale est un organisme d'aide à l'étranger des enfants ciblés pour leur bien-être.


Purpose of the position:

Insure technical IT support is provide to resolve any hardware or software daily issues and problems.

Majors Responsibilities:

  1. Respond to client’s requests that has been entrusted by phone, mail or in person.

  2. Update calls/queries which he was charged in the Helpdesk database.

  3. Make daily account to the Service Desk Administrator of the status of all tasks supported.

  4. Search for answers and provide solutions referring back to the previous incidents already recorded

  5. Diagnose and resolve technical simple (Level 1) hardware and software daily issues.

  6. Responsible for troubleshooting and technical support to all client applications and systems of finance at the ICT department.

  7. Provide weekly and a monthly report summarizing the activities of the Helpdesk.

  8. Support the Service Desk team every time an implementation / dissemination of a new national project / product is decided.

  9. Being the main user of the Helpdesk database, he is in charge of ticket tracking and updating information required.

Other Competencies/Attributes:

  • Perform other duties as required.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

  • Minimum Qualification required: BAC + 2 in Information Technology or network.

  • Experience: 2 year of professional experience in any IT domain

  • Technical Skills & Abilities:

  • Excellent computer skills.

  • Good planning and organizational skills

  • Ability to maintain effective working relationships with all levels of staff.

  • Intermediary level in English and fluent in French

Working Environment / Conditions:

  • Work environment: Office-based with travel to the field

  • Travel: 10% Domestic travel is required.

  • On call: 20 %