Tevragh - Zeina
Tel : (222) 45 25 30 55
Fax (222) 525 11 83
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POSITION: UN ICT COORDINATOR
The IT Coordinator role is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role manage services provided to one or more field office locations within a region.
Provides input into the IT operating plan and communicates the plan to relevant stakeholders
Is familiar with the IT strategy that has been developed to enable the regional strategy
Provides IT input to NO leadership team
IT operating plan developed and communicated
Manages key stakeholder relationships in the National Office
Helps identify and document customer requirements for taking through the demand management process
Assists with measuring and reporting on customer satisfaction
Responsible for the delivery of IT services in the Hub according to service level expectations
Responsible for ensuring service management processes are understood and followed
Responsible for managing the IT asset inventory
Responsible for service desk queue management
Responsible for the provision of customer support
Provides support for global and local applications according to existing processes and SLA.
Assists in managing NO customer.
Expectations throughout the service life cycle.
Assists in the development and management of the IT budget in the NO
Identifies contract performance problems and communicates them to the relevant contract manager
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely across teams.
Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals.
Assists in the identification of the roles, skills and knowledge required to achieve goals.
Provides input into IT workforce deployment activities.
Perform other duties as required.
Ability to communicate effectively
Basic knowledge and appreciation understanding of sponsorship
Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
Qualification required: Bachelor in Computer Science or Information Technology.
Experience: 3 yrs/5 yrs in Managerial level
Preferred: Master in Computer Science or Information Technology or related field
Other: IT related business administration / project management experience is preferred.
Typically has at least 5 years of relevant IT and business work experience
. Requires demonstrated ability to launch and deliver a single IT project on time and within budget
Willingness and ability to travel domestically and internationally, as necessary.
Technical Skills & Abilities:
Advanced Computer skills
Database/Network management .
Demonstrated ability in supervision
Good planning and organizational skills
Tact and diplomacy in dealing with staff-related to work environment needs
Intermediary level in English and fluent in French
Ability to maintain effective working relationships with all levels of staff and public
Working Environment / Conditions:
Work environment: Office-based with planned travel to the field
Travel: 15% Domestic/international travel is required.
On call: 20%
Seul les candidats et Candidates présélectionnés seront contactés et soumis à un test.