WORLD VISION MALI-MAURITANIA
RECRUTE POUR SON BUREAU DE NOUAKCHOTT
Vision Mondiale est un organisme d'aide à l'étranger des enfants ciblés pour leur bien-être.
POSITION: UN ICT TECHNICAL SUPPORT OFFICER
Purpose of the position:
Insure technical IT support is provide to resolve any hardware or software daily issues and problems.
Respond to client’s requests that has been entrusted by phone, mail or in person.
Update calls/queries which he was charged in the Helpdesk database.
Make daily account to the Service Desk Administrator of the status of all tasks supported.
Search for answers and provide solutions referring back to the previous incidents already recorded
Diagnose and resolve technical simple (Level 1) hardware and software daily issues.
Responsible for troubleshooting and technical support to all client applications and systems of finance at the ICT department.
Provide weekly and a monthly report summarizing the activities of the Helpdesk.
Support the Service Desk team every time an implementation / dissemination of a new national project / product is decided.
Being the main user of the Helpdesk database, he is in charge of ticket tracking and updating information required.
Perform other duties as required.
Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
Minimum Qualification required: BAC + 2 in Information Technology or network.
Experience: 2 year of professional experience in any IT domain
Technical Skills & Abilities:
Excellent computer skills.
Good planning and organizational skills
Ability to maintain effective working relationships with all levels of staff.
Intermediary level in English and fluent in French
Working Environment / Conditions:
Work environment: Office-based with travel to the field
Travel: 10% Domestic travel is required.
On call: 20 %