*Preferred position location: Mexico. Other locations anywhere in the Latin America/Caribbean Region where VF/WVI is registered to operate.
*Please submit your CV in English.
PURPOSE OF POSITION:
To provide regional leadership for Technology & Digital solutions, reduce Operational Cost Ratio (OCR) for the region, ensure regional alignment with VFI standards and lead and manage regional Technology & Digital transformation programs.
This role will supervise, coordinate and advise local Project Managers and Project Management teams in each MFIs of the region to guarantee the implementation of their digitalization projects as per their business plans.
Working with the Operations & Technology, the Regional Digital Program Manager (RDPM) must be able to identify strategies, opportunities and models of technologies to support digital transformation.
Work together with local and global management to ensure an effective regional IT strategy is in place that supports the global DOC strategy and realization of the VisionFund Strategy, focusing on the digital and operational maturity of business processes and impact on people;
Ensure digital solutions support expected business growth, scale of operational best practice and operational excellence, and yield quantifiable business benefits in the field for clients and MFIs.
Support for Regional Head (“RH”) in global strategy development for delivering business and impact goals through the use of technology and digital solutions.
Overseeing and support of MFIs in implementing the digitalization and change process.
Change Management: Champion the “Change” elements of projects, working with global SME’s (the Operations & Technology team and others), to review, document and implement changes necessary.
Roll-out Plan: Develop and manage a detailed plan of how the Technology & Digital strategy will be rolled out including core systems, mobile & digital applications, infrastructure, support and ‘other technologies’.
Resources: Support the hiring, budgeting and management of resources that will support the communication and roll out of this strategy.
Budget / Funding:
Work together with RH / TPM on proposal on regional technology and digital budgets and funding.
Functional Specs: Oversee the local project managers’ work on the gathering of business requirements and functional specification.
Selection: Oversee and/or assist in the due diligence and software selection process for regional systems. May involve brining in external expertise for a technology audit / review.
Pre-implementations: Oversee pre-implementation plans and support MFI in making its plans which include data clean-up, review of change management business impact, human resources and risks.
Implementation: Oversee the implementation and support MFIs during implementation of all regional systems and participate in issue-resolution decisions and regular update communication to all stakeholders.
On-going Support: Ensure that adequate support is in place, both internally at the MFI level as well as external at the vendor level, for the on-going maintenance, issue-resolution and future customizations.
Post-Implementation Reviews: Oversee the assessment of a post-implementation review and lead on any findings / recommendations of the same.
Compliance and Risk Management: Ensure digital solutions comply with regulatory requirements, operational process improvements that realizes efficiency gains, lower risk and reduced costs.
As a VFI leader, develop others encouraging excitement and growth both in their careers but also in spiritual growth.
Capacity Building: Ensuring that MFIs have the skills and competencies both within IT and business functions to use their technology to maximum effect, identifying deficiencies that need to be addressed, and support them in skills training and capacity building so that they become more capable in managing technology.
Other Assignments: As needed: Carry out additional responsibilities and projects as assigned, including administrative and planning functions.
KNOWLEDGE, SKILLS & ABILITIES:
5+ years of experience in the Financial sector, ideally in an operational / business management role (understanding the needs and opportunity of process and IT/digital solutions).
5+ years of project management experience working to recognized PM methodologies.
Experience of leading a number of successful microfinance/banking systems implementations in Latinoamerica, including implementing.
Digital solution environments, including Mobile Money and Digital Field Applications.
Project management and office tools experience (e.g. Microsoft Project, Office tools).
BA in a technology related discipline.
Understanding of microfinance/retail banking operations, from a credit, financial, risk or systems perspective.
Certification in a Project Management methodology (including at least one of the following: AGILE, PRINCE 2, LEAN / SIX SIGMA, PMI etc.)
Effective written and verbal communication in English and Spanish is a must.
Extensive project experience within a Financial Services context, including elements of people, processes and platforms.
Extensive Digital Finance / Innovation experience including one of: credit, savings, data, accounting etc.
Mobile Money / Tech experience, working with a project that has developed / implemented MM and automated financial service solutions.
Experience of building and managing relationships with Fintech and/or technology companies.
Master degree in technology / finance or related field.
Information Security management.
Demonstrated ability to write reports (e.g. business cases, risk management plans, project close out reports, etc.)
2+ years of experience in an operations / business management role involving process improvement through technology/digitalization in Microfinance operations.
Experience in Data management and reporting.
The position requires ability and willingness to travel internationally up to 50 % of the time.
Requires flexibility on working hours to contact people within wide time-zone.