Communications Manager - SAFCER, Mozambique

Maputo City
International Role - Yes
Less Than 1 Year


On 14 March 2019, Tropical Cyclone Idai made landfall near Mozambique Beira City, leaving devastating loss of life and large-scale destruction of assets and infrastructure in its wake. In the following days, some entire villages were submerged as flood waters rose across the central region of the country in the provinces of Sofala, Zambezia, and Manica. An estimated 1.85 million people have been affected by the cyclone and the subsequent floods within the three provinces.

The Communications Manager:

  • To create, contribute to and drive communications that positions World Vision effectively with external and internal stakeholders in support of income and influence goals and that demonstrates the impact of a successful emergency response.

  • To work with the response leadership, funding offices and other key internal audiences to identify and oversee the production and facilitation of compelling multi-media and story-telling content that conveys the need, vulnerabilities and issues facing children and their communities, enables their voice, and demonstrates World Vision’s response.

  • To enhance and protect World Vision’s brand and response operations by scanning for reputation risk issues that need managing through proactive communications during the response.


Strategic Planning and Coordination, including Reputation Risk Management:

  • Response objectives that require communications planning and support are clear and delivered.

  • Key World Vision stakeholders (response, regional, national, Global Centre and others) are in agreement as to the audiences prioritised by the response.

  • Oversee the coordination, crafting and updating of the response’s core narrative and key messages.

  • Sign offs secured on communications messaging and products in order to proactively and effectively position the humanitarian crisis and World Vision’s response.

  • Organisational risk and reputation issues related to the response are managed and addressed.

  • Communications advice provided to the response director and other response functions around public engagement, positioning, opportunities, risks, brand and reputation, or emerging issues related to the response.

  • Coordination with regional communications lead to enable positioning goals and support for response communications.

  • World Vision partner organisations are satisfied with proper branding and visibility in any collaborations.

  • Support response leadership in communicating with the Partnership.

  • Manage communications staffing and support, as needed.

Content Production, Positioning and Oversight:

  • Production of digital communications content (text, photographs, video) for funding, positioning, advocacy and reporting purposes ensuring quality and brand alignment.

  • World Vision stakeholders and commission parties are engaged with and receive content on deadline.

  • Use WV systems for content delivery and coordination.

  • Coordination (with assessment team, region, SOs, response, non-communicator field staff, technical and global stakeholders) to enable the production of content to share response programming, results and challenges to promote accountability and impact.

  • Content complies with child protection and informed consent protocols and treats subjects with dignity.

Media and VIP Engagement and Support:

  • Media/ VIP trips are coordinated and hosted to effectively position World Vision and its response, minimising reputational damage through careful trip planning, coordination with media/ VIP and security, expectation setting and briefing.

  • Press releases, Q&As, facts, guidance and key messages are created, signed off and shared via wvrelief / WV digital asset systems.

  • Spokespeople/ VIPs identified and briefed on cultural and contextual issues and key messages to promote with the media World Vision’s response operations, approach, expertise and humanitarian asks/positions.

  • Serve as a spokesperson and representing World Vision at interagency media coordination.

  • Coordinate with coalitions and partners to engage media, as needed.


  • Masters in the field of journalism or public relations or other relevant field.

  • Strong journalistic and technical photo, video, story and social media skills. Ability to facilitate the collections of image and story resources.

  • Strong technical knowledge of new technologies such as satellite communications, photos and video editing and relevant computer programmes.

  • Management of online and social media communications.

  • At least five years of progressive work experience with international exposure/external engagement on humanitarian emergencies or fragile country contexts.

  • Experience in media relations, public speaking or serving as a spokesperson.

  • Ability to work in difficult, insecure and stressful conditions.

  • Demonstrated ability to think and plan strategically, project manage, and meet deadlines.

  • Proven field communications experience in emergency settings and/or fragile contexts.

  • Understanding of humanitarian law, principles, codes and guidance and international humanitarian system.

  • Proven ability to manage reputational risk.

  • Full adherence to World Vision Child Protection, Code of Conduct and Conflict of Interest policies.

  • Strong interpersonal, cross cultural and communication skills.

  • Excellent command of English both written and spoken.

  • Experiences in networking, building coalitions and campaigning on an issue.

  • Working in international development and humanitarian ecosystem.

  • Hostile Environment Awareness Training certification.

  • Masters in the field of journalism or public relations or other relevant field.

  • Speaking and writing Portuguese is an advantage.

Preferred Skills, Knowledge and Experience:

  • Cross-cultural sensitivity and understanding of social and political environment.

  • Ability to cope with working in a dynamic and changing environment.

  • Understanding of humanitarian grant funding mechanisms.

  • Public speaking

  • Marketing and brand

  • Reputation risk management

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and work in a work intense context.