PURPOSE OF POSITION:
The Last Mile Mobile Solutions (LMMS) and Food Assistance Information and Reporting (FAIR) Specialist is responsible for leading field-based IT operations pertaining to the Last Mile Mobile Solutions technology and Commodity Tracking System. This includes provision of technical support to cash distribution field staff during field registrations/distributions, in addition to running the LMMS web application to help staff set up new distribution projects, support cash disbursement using the LMMS system for beneficiary registration, and assist in consolidating and generating LMMS/CTS reports including shipment and loss claim registers and loss files. This position will also require delivering systems maintenance, testing new software development for field deployment, soliciting client user requirements, and assisting with new/upgraded system installations.
LMMS System Operation:
Oversees wireless connectivity issues between mobile devices, routers and roaming servers in field operations, troubleshooting where necessary.
Ensures correct functioning of LMMS in beneficiary registration, enrollment, household updates and cash distribution activities. Troubleshoots technical problems as they arise (including forcing the movement of filed data to permanent data repositories).
Ensure backups of field data collection and ensures safety of data collected in field operations by password control to databases and encryption of laptop data where required.
Help administer LMMS system users within the project in coordination with the FAIR officers.
Serve as technical point of contact/support for Food Monitors and reports back to the core system delivery team on state of field deployments.
Work with software developers and software partners in new systems development.
Install LMMS in roaming servers, mobile devices and perform system data updates as required for field use.
Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
Document technical shortfalls within the existing mobile product offering and with new version releases.
Prepare LMMS reports and forward them to relevant departments within WV Mozambique and LMMS Global IT.
Consolidation and Reviewing of Monthly Reports (CTS):
Assist consolidation of monthly cash disbursement reports from the field into the CTS database in order to produce major reports (CSS, CSR, RSR, LSR) to donors and other stakeholders.
Ensure timely submission of the replication and backups which include field reports, activity reports etc. by 5th of every month for timely consolidation at the NO.
Updating FGDB project progress reports.
Liaise with CO’s to ensure timely submission of beneficiary lists and backups by 10th of every month.
Maintain a neat, organized and chronological filing system, ensuring that hard copies of the recommended reports are available and easy to access at any required time.
Update the shipment registers and shipment receipt summaries to make sure that the soft copy and files are up to date for easy accessibility on monthly basis.
Update the Loss claim registers and loss files to make sure that the soft copy and the files are up to date for easy accessibility on monthly basis.
Make frequent visits to the field locations to assist in CTS documentation and accountability.
Collect all the receipts and dispatch summary, loss reports, physical inventory, distribution summaries and distribution center visit reports.
Review invoices and other Cooperating Partner reports.
Coordination and Collaboration:
Works closely with the field monitors and field officers on all LMMS/CTS issues.
Work closely with the global LMMS Support personnel in all aspects of the technology readiness and rollout, in addition to providing feedback to, and receiving technical instructions from, the LMMS Field based System Support and
Developer Officers on IT upgrades, maintenance and new developments.
Administration of LMMS asset control procedures.
Participate in a forum of IT support staff for LMMS/CTS for sharing common experiences and troubleshooting technical challenges.
Lead capacity development with field staff to ensure adequate LMMS/CTS coverage.
Capacity building for identified LMMS technical support staff within the national office and Food for the Hungry, the CHEMO co-implementing agency.
Training of project staff and other end users on the use and leverage of the LMMS software applications on beneficiary registration, distributions and reporting at the last mile.
Come up with a continuous mentoring/capacity building plan in collaboration with ICT and Food Assistance Teams.
Specifically, an LMMS focal person (technical and operational) should be developed to set-up and deploy the system independently within this secondment period.
Participate in a forum of FAIRO Interest group on weekly, monthly and quarterly basis, sharing common experiences and troubleshooting technical challenges.
Ensure that training reports are produced for all trainings and shared with the NO and DMT.
Provide support and supervision to FAIR Coordinators.
Communicate World Vision's Christian ethos and demonstrate a quality of spiritual life that is an example to others.
While this job description is intended to be an accurate reflection of the duties involved in this position, World Vision reserves the right to add, remove or alter duties when necessary.
Attend and lead weekly devotions.
KNOWLEDGE, SKILLS & ABILITIES:
Minimum of Bachelor’s degree in computer Science, IT or any other related qualification from a recognized University.
Two years’ experience in commodity tracking and accounting.
Solid background in the Window Operating System. Comfortable invoking, stopping or restarting System Services, installing and uninstalling software, creating user groups and setting up user privileges.
Knowledgeable of Relational Database Management Systems – exposure to MySQL highly desirable, including the use of database management tools (such as MySQL Query Browser and Administrator).
Ability to troubleshoot IT problems – both hardware and identify software failings. Aware of how to log, track and systematically troubleshoot IT problems.
Good written and oral communication skills.
Conversant in English.
Must have strong analytical, problem solving and organizational skills with an attention to details.
Requires strong communication skills to interact with all levels of staff and management.
Ability to work under pressure and on multiple tasks.
Strong presentation and report writing skills.
A mature Christian, able to model WV Christian ethos as well as WV Mozambique´s guiding principles and leadership behaviours and serve as a leader and example to others of incarnational living and servant leadership. Willing to attend and lead in daily devotions and weekly Chapel services.
Demonstrating an understanding of and commitment to World Vision’s Mission, Vision, and Core Values in the approach to work and relationships.
In depth knowledge of the WV Partnership and ability to interface sensitively with people from various departments.
Work environment: Based in Gaza province (Guija and Chibuto districts) with regular visits to Inhambane Province (Panda and Funhaloro Districts).
Work environment: Field-based
Travel: 100% Domestic.
On call: on call to serve on emergency and crisis response.