Head of Supporter Engagement, WV New Zealand

Penrose, Auckland
International Role - No - Only National applicants will be considered.
2+ Years

*Applicants can apply by emailing: [email protected] with their cover letter and CV. Applications received through www.careers.wvi.org will NOT be considered.

World Vision New Zealand is the largest overseas humanitarian organisation in New Zealand. We implement emergency relief and long-term community development projects. Inspired by Christian values, we aim to engage New Zealanders in the fight against global poverty and injustice. We operate in 23 countries, employ over 100 staff throughout New Zealand, and have a strong volunteer's database.

The Role:

The Head of Supporter Engagement will lead the engagement, fundraising, and retention of World Vision NZ’s Supporters whilst contributing to reshaping the World Vision experience. This role will manage the Supporter Journeys (CX) and align the ‘’right product experience to the ideal supporter segment’’. Reporting into the Marketing and Engagement Director, this position leads 3 direct Managers and over 20 staff in our Penrose office.

  • Lead Product Management (including pricing, retention, positioning, Supporter experience (CX), Supporter Journeys & insights)

  • Optimise Fundraising to our current Supporters

  • Grow acquisition of new Supporters within the Tele-Sales channel

  • Champion Supporter satisfaction through our Customer Care team

The successful applicant will benefit from being part of an experienced and effective team here in New Zealand as well as being part of the global World Vision partnership.

What we're looking for:

  • Experience in a similar leadership role with demonstrated ability to propose, initiate and lead result outcome-based initiatives.

  • Excellent people leadership, networking, negotiation and communication skills.

  • Proven senior technical leadership in marketing, (preference for Marketing & Fundraising experience).

  • Strong in report writing, research and developing actionable plans and commercial outcomes.

  • Experience in managing and planning budgets both operation and project.

  • Excellent project management skills using current methodologies.

  • Strong interpersonal skills with proven ability to build and maintain strong relationships, functional with internal and external stakeholders.

  • Works collaboratively with a strong team spirit.

  • An affinity to Christian beliefs and values.

Why World Vision?

  • For over 40 years World Vision's name in New Zealand has been synonymous with eliminating poverty, restoring communities and saving lives. Responding to the challenges of global poverty in a contemporary world, World Vision is implementing a new strategic focus to increase its effectiveness.

These are just a few of the reasons World Vision is a great place to work:

  • Our culture is fun, professional and supportive.

  • We employ fantastic people who are experts in their field and great mentors.

  • We celebrate our successes.

  • We are the largest international NGO in NZ.

  • We are part of the world’s largest Children’s aid organisation with over 40,000 staff globally.

  • We work alongside hundreds of other WV global marketing leaders, and also partner with World Vision International’s marketing team.

  • We make a difference in people's lives every day!