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Senior Operations Manager (SOM), WV Papua New Guinea



The Senior Operations Manager will provide leadership, direction, oversight and accountability in the implementation of effective and efficient Integrated Program portfolio implementation of grant-funded projects, geared towards Child-focused community Transformation based on World Vision’s strategy for improving child-wellbeing in Papua New Guinea.

The Senior Operations Manager will assist the Country Programme Director in overall coordination, implementation and supervision of all resources and operations. Key areas of responsibilities include resources acquisition, program quality, staff leadership and capacity building, oversight of implementation according to plans and agreements, monitoring of implementation as well as progress towards desired changes, technical soundness based on WV and industry practice, quality reporting with accountability to beneficiaries and donors, as well as proactive external partner effective engagement and relationship management with government, key donors and other development agencies.


Management of Country-wide Program Portfolios:

  • Ensures an effective operating model for the context, including structure, resourcing, efficiencies in program operations.

  • Ensure monitoring of program implementation and accountability of program performance through systematic practice, such as Grant Excellence tracker.

  • Builds a strong working dynamic with peers in Senior Management Team unit towards effective and efficient contribution to successful implementation of programs in the field..

  • Ensure stewardship of resources including risk management.

  • Ensure Program Portfolios are managed in intent, size, scope and budget with adaptive practice according to influx and reduction of individual projects/grant-funds within the portfolio towards achieving strategic objectives in PNG.

Program Quality:

  • Ensure progress towards change and program quality for impact through WV PTL and donor/industry established standards and practices.

  • Ensure technical program approaches/project models and their implementation is fit for context, and their quality is assured.

  • Ensure projects are designed, implemented, monitored, baselined and evaluated according to WV PTL and donor/industry standards.

  • Ensure programs can deliver evidence of change and impact as per WV PTL and donor/industry standards.

  • Leverage maximum support and technical assistance from the PTL model and access to technical, operational, program quality expertise for best utility in PNG program context.

Team Leadership and Capacity Development:

  • Calibrate an effective team in competencies, size, segregation of duties, workflow and dynamic work engagement towards results.

  • Model a culture of people-centered leadership, prioritising time and effort to develop key staff – Portfolio Managers.

  • Ensures staff are equipped with clarity of roles and responsibilities defining annual work objectives, and learning and development goals as well as managing performance of their development and growth over time, providing time and

  • space for their learning and development, including coaching, mentoring, training and other creative learning applications.

  • Works collaboratively with People and Culture Manager and maximises appropriate support for effective opertions team in CO all the way through to field staff.

  • Models and practices a strong high performance and accountability culture throughout the organisation from CO Ops to field staff.

Key Stakeholder Relationship Management:

  • In collaboration with the Country Programme Director, conduct effective in-country external engagement to represent WV and advocacy to promote change.

  • develop and maintain productive and effective in country relationships with donors, government, development agencies as well as support offices and PTL National office – Operations Director and other SLT/Operations team.

  • In consultation with the Country Programme Director, develop and maintain good relationships with major (government/private) donors and World Vision Support Offices.

  • Develop and maintain productive relationships with other divisions such as Finance & support services, Programs development and quality assurance, and people and culture ensuring that they support effective Program implementation.


  • Bachelor Degree or Master degree (preferable) in a relevant field or equivalent experience.

  • Proven ability to manage and lead technical teams and ability to build trust in diverse teams.

  • Knowledge of and strong familiarity with managing bilateral, multilateral and other forms of international assistance/donor/grant program requirements, preferably DFAT(Australia), MFAT (New Zealand) World Bank, UN Agencies and/or other funding agencies; their policies and regulations.

  • In-depth expertise in INGO community development program implementation (what success looks like, standards of operating, systems, processes, staff competencies required, evidence of results and impact, effective people and sectoral operating models, etc.)

  • Proven track record of effectively managing large, diverse teams towards successful community development program results.

  • 8+ years’ experience in international development, 5 years at Management level, including Medium to Large scale Grant Funded Projects or experience in managing program portfolio the size of 10+ million USD budget per year.

  • Demonstrated ability to manage in complex political / cultural diversity and environments.

  • Demonstrated accomplishment in working with host-country professionals, government ministries and with donor colleagues in country.

  • Effectively communicates with others to create shared meaning and understanding.

  • Demonstrated commitment to World Vision values and philosophy and capacity to engage with the broader community in living these values.

  • Fluency in written and verbal communication in English.

  • Professional licenses, as required in the field and by the donor.

  • Driver’s license (including ability to drive vehicle).

Preferred Skills, Knowledge and Experience:

  • Takes initiative to focus on quality outcomes and service to beneficiaries, funding, governmentand and any other key stakeholders.

  • Analyses issues and events and organizes information within its context for maximum effect.

  • Manages multiple, complex work projects and timelines simultaneously, with ability to prioritise, seek efficiencies and manage as one overall portfolio of programs/work.

  • Ability to contextualize standards, practices and expectations from varied environments and adapt them to current context, capacity and strategic opportunity.

  • Experience in leading multi-sectoral integrated programmes.

Work Environment/Travel:

  • Be able and willing to travel out of the capital to provincial sub-offices and remote rural communities where programs are implemented up to 25% of the time.

  • Be willing to work in medium risk, insecure contextual environments.

  • Be able to practice resilience and succeed in the face of high stress work environment.

  • As a WV senior leader, modelling Christ-centered values, willingness and ability to provides time and space for staff to develop in spiritual reflection and formation.

  • Have a valid driver’s license for a car – preferably able to drive a manual shift.