Finance Systems Support Associate

18007-13G10046
Pasig City
04-Feb-21
International Role - No - Only National applicants will be considered.

*Please submit your CV in English.

PURPOSE OF POSITION:

SunSystems is a Partnership Financial Solution for all Offices (National Office, Regional Office and Global Centre). It is fully integrated software application including financial and business management modules. Designed for international organizations and is capable to integrate with different systems (ie Horizon, Coupa).

Under the guidance of the Finance Systems Team Lead and or Finance Systems Manager, the Finance Systems Support Associate is responsible in providing business and technical support to WVI SunSystems across the partnership. This position will provide assistance to Finance Systems Team Lead and or Finance Systems Manager on WVI SunSystems global projects and initiatives. The position is responsible in the development of general templates/partnership reports which includes sorting of requirement/s, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment. Perform other significant tasks such as performing regular system maintenance and integrating SunSystems with other systems.

KEY RESPONSIBILITIES:

  • Manage and provide business and technical support to SunSystems and its related tools. Troubleshoot reported issues/errors and provide appropriate solutions and workaround. Thorougly guide users on proper handling and implementation of provided workaround. Support may either be through phone, chat, email or remote session.

  • Responsible in the implementation of SunSystems major projects and enhancements. Provide assistance to Team Lead and or Manager on SunSystems global initiatives.

  • Provide expertise and support to other projects or initiatives that WVI may implement in SunSystems such as system standardization and centralization, and integration to other systems

  • Responsible in the development and revision of standard financial reporting templates. It includes sorting of requirements, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment.

  • Co-perform with Infor Cloud support in administering and maintaining SunSystems Servers and SQL databases in the cloud. Ensure servers and applications are operational.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor's/University Degree specialized in IT (i.e. Computer Engineer & Computer Science).

  • 3-5yrs. Technical and Advanced SunSystems and PMQA skills.

  • 2-3yrs. Strong technical/IT training experience.

  • Expertise in MS Office Applications specifically in Excel and Access.

  • Exposure to Financial Systems like SunSystems.

  • Experience in Basic SQL Script.

Preferred Skills, Knowledge and Experience:

  • Able to communicate effectively.

  • Can effectively work remotely with minimal supervision.

  • Good customer service perspective.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

  • This position is part of a global team with members in Manila, Philippines and perhaps other countries as well.