*Please submit your CV in English.
PURPOSE OF POSITION:
This position is a new role added to the Procure to Pay (P2P) team reporting directly to the Global P2P Director. The Global P2P Travel and Expense (T&E) Manager is responsible for managing the operations related to employee travel expenses, expense analytics, travel and expense training and expense audit and compliance. A key responsibility for this position is to deliver cost efficient travel services through Concur expense platform with high customer satisfaction while maximizing travel policy and savings. His/her team is expected to build and optimize our existing WV Concur expense platform and work closely with Transition team on migrating T&E processes to the Shared Services.
Lead operational delivery of “follow the sun” travel and expense (T&E) processing strategy, ensuring all invoices are paid according to assigned payment terms.
Collaborate with the Project Implementation team to ensure smooth transition of T&E processing to the Shared Services.
Identify, develop and deliver solutions to improve T&E processing efficiency by analyzing opportunity areas for compliance and speed.
Ensure process continuity – cross training, disaster recovery, backup capacity.
Support WV staff in the effective and efficient management of travel and expense, exhibiting the highest degree of integrity, professionalism, customer-centricity and urgency.
Ensure T&E administration and processes meet all audit standards; serve as point of contact for internal and external audit requests.
Support the definition and implementation of metrics for T&E (SLAs and KPIs).
Monitor delivery and honestly report results – celebrate success and improve where needed. Manage global SLAs with customer agreement.
Proactively manage customer feedback – prioritize issues and keep stakeholders informed of status.
Report to Global Director: Procure-to-Pay on any incidents identifying corrective and preventative measures to ensure no similar incidents occur. Take action to implement preventative measures and ensure team is aware and adhering to any new measures.
Proactively identify improvements in the T&E processing to drive more efficient and less costly processes while taking into account customer feedback. Prepare change request to recommend new processes while identifying and mitigating risk.
Ensure recommendations are consulted and agreed with others affected teams such as Business Support Desk, R2R, Business Intelligence, Field Offices, etc.
Promote and encourage innovation within the team fostering a positive change culture within the team.
Supervisory Responsibility & Risk Assessment/Analytics:
Acts as hiring manager for the global payments processing team; actively conducting workforce planning to ensure positions are filled promptly, leave is evenly distributed and there are no staffing gaps.
Help to drive benchmarking studies and competitive intelligence assessments across travel and expense accounting, including ongoing target setting.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor degree (preferred fields of study – finance, accounting, or business management). Master’s degree will be an added advantage and will be preferred (preferred fields of study – finance, accounting, or business management).
Knowledge of GEMS/Concur process flow.
Strong communication skills, creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment.
Hands on approach; self-motivated and proactive with ability to think strategically, act tactically and solve problems.
Demonstrated ability to develop and manage team members. Able to interact with all levels of the organization and to excel in an environment that emphasizes teamwork and collaboration.
Ability to work in a deadline driven environment and perform several tasks concurrently with a high level of efficiency and accuracy.
Minimum 5 years of overall experience required. Exposure to travel and expense management preferred.
Understanding of T&E industry tools, processes and best practices.
Lean six sigma greenbelt or at least working towards getting certified.
Preferred Skills, Knowledge and Experience:
Certified accountant or similar qualifications.
The position requires ability and willingness to travel internationally up to 10% of the time.
Leading a global team requires a flexible work schedule. Meetings can occur from 5am until 11pm, depending on the time zones of the participants. These are rare and largely controllable, but some flexibility to accommodate others is necessary.
Working from one of our shared service offices is preferred and expected most of the time.