SunSystems Helpdesk Support
PURPOSE OF POSITION:
The position will provide the first level assistance or technical support on SunSystems to a wide variety of Finance staff; this includes the identification, prioritization and resolution of end user service request.
Maintain and use the Help Desk tool for monitoring and receiving of SunSystems concerns. Recording enquiries accurately, and to prepare reports on common issues encountered; Manages the Help Desk email account.
Provides 1st level SunSystems technical and application support to end-users throughout the WV partnership. Provides technical resolutions to issue reported. Provide application documentation in the form of technical specifications. Filters issues and may refer/elevate issues to the SunSystems Associate when needed.
Monitor users, manage accounts; Apply security profiles based on NOs finance request and approval from SunSystems group.
Maintain and manage the WVCentral site of SunSystems Global Support.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelors Degree in Computer Science or Computer Engineering or similar disciplines.
Proficient in the use of Windows productivity applications such as Microsoft Office, MS-Excel.
6 months to 2 years experience in helpdesk support.
Possess strong analytical and everyday problem-solving skills.
Must have a good communication and interpersonal skills.
Experience in using SunSystems (Infor 10) Financial System is an advantage.
Has experience in using helpdesk tools.