World Vision International

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SunSystems Helpdesk Support

Job Description

PURPOSE OF POSITION:

The position will provide the first level assistance or technical support on SunSystems to a wide variety of Finance staff; this includes the identification, prioritization and resolution of end user service request.

KEY RESPONSIBILITIES:

  • Maintain and use the Help Desk tool for monitoring and receiving of SunSystems concerns. Recording enquiries accurately, and to prepare reports on common issues encountered; Manages the Help Desk email account.

  • Provides 1st level SunSystems technical and application support to end-users throughout the WV partnership. Provides technical resolutions to issue reported. Provide application documentation in the form of technical specifications. Filters issues and may refer/elevate issues to the SunSystems Associate when needed.

  • Monitor users, manage accounts; Apply security profiles based on NOs finance request and approval from SunSystems group.

  • Maintain and manage the WVCentral site of SunSystems Global Support.

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelors Degree in Computer Science or Computer Engineering or similar disciplines.

  • Proficient in the use of Windows productivity applications such as Microsoft Office, MS-Excel.

  • 6 months to 2 years experience in helpdesk support.

  • Possess strong analytical and everyday problem-solving skills.

  • Must have a good communication and interpersonal skills.

  • English fluency.

Preferred:

  • Experience in using SunSystems (Infor 10) Financial System is an advantage.

  • Has experience in using helpdesk tools.