SunSystems Support Associate
PURPOSE OF POSITION:
Responsible in providing business and technical support to WVI SunSystems across its partnership. Provide assistance to SunSystems Team Lead on WVI SunSystems global projects and initiatives. Responsible in the development of general templates/partnership reports which includes sorting of requirement/s, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment. Perform other significant tasks such as performing regular system maintenance and integrating SunSystems with other systems.
Manage and provide business and technical support to SunSystems and its related tools. Troubleshoot reported issues/errors and provide appropriate solutions and workaround. Thorougly guide users on proper handling and implementation of provided workaround. Support may either be through phone, chat, email or remote session.
Responsible in the implementation of SunSystems major projects and enhancements. Provide assistance to SunSystems Team Lead on SunSystems global initiatives.
Responsible in the development and revision of standard financial reporting templates. It includes sorting of requirements, data gathering and analysis, close coordination with stakeholders and all the way through testing, implementation and deployment.
Administer and maintain SunSystems Servers and SQL Server databases. Ensure servers and applications are operational.
Provide expertise and support to other projects or initiatives that WVI may implement in SunSystems such as system standardization and centralization, and integration to other systems.
KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor's/University Degree specialized in IT (i.e. Computer Engineer & Computer Science).
5yrs. Technical and Advanced SunSystems and Vision skills.
3yrs. Strong technical/IT training experience.
Expertise in MS Office Applications specifically in Excel and Access.
Exposure to Financial Systems like SunSystems.
Experience in Basic SQL Script.
Preferred Skills, Knowledge and Experience:
Able to communicate effectively.
Can effectively work with minimal supervision.
Good customer service perspective.