World Vision International

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People & Culture (HR) Coordinator

Job Description


The people services coordinator will be responsible for providing first level support including written enquiries, data management, policy interpretation, reporting and employee systems training for the Human Resources function in the SAP SSC, and coordination and support for all HR processes migration from SAPO region to the Manila SSC office.


List statements describing the final results of this position and method of accomplishments, and how results/performance are reviewed and measured. Begin with the most important accountabilities.

% Time

Major Activities

End Results Expected


Policy, Process and Procedures

  • Assist in providing interpretation and advice to the business regarding policies, process and procedures

  • Provide feedback on current processes and procedures to create better customer outcomes

  • Deliver reporting to people managers

  • 100% compliance of the SSC centre to the GC policies and compliance standards


Environmental Awareness/Customer Focus

  • Point of Contact for SAPO SSC and other P&C migration related activities.

  • Using on-line systems to access data and answer customer inquiries within service times

  • Liaising with centres of excellence to provide answers for customers

  • Engage with managers to interpret reporting data including monthly dashboards

  • Provide an outbound training service for new managers on process, procedure and system functionality

  • Manage case management system and ensure the correct points of escalation are delivered

  • Provide timely and accurate support within the agreed service level agreement with the SAPO countries. (SLAs to be determined)

  • Minimal employee escalations of issues (no more than 2 per month)


Technical Performance

  • Provide administrative support for existing SAPO staff and lead project activities relating to all P&C processes migrations from the NO SAPO offices

  • Monitor applicant records to ensure consistent and efficient recruitment processes are being executed

  • Manage customer satisfaction surveys

  • Deliver a high quality, cost effective recruitment service which adds value, meets customer needs and is aligned to business requirements and the wider P&C strategy and people agenda

  • Manage candidates through the selection and offer processes

  • Conduct initial interviewsfor SAPO SSC roles and in collabroartion with GCMO P&C and SAP P&C, coordinating with the hiring managers for interviews and offers for SSC SAPO roles in coordination with the GCMO P&C

  • Develop relationships and provide strategic support, coaching and guidance to managers

  • Manage recruitment reporting including standard and ad hoc reporting

  • Timely delivery of recruitment activities such as interviews, screening, and scheduling of interviews, in time to meet the hiring deadline and on boarding date.

  • 100% compliance to the recruitment and hiring policies of GC HR Manila


List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner.

Minimum education, training and experience requirements to qualify for the position:

List academic requirements (if applicable), technical skills, or other knowledgerequired as a minimum qualification for this position.

  1. Relevant tertiary qualifications or experience (BS Human Resources, BS Social Sciences, BS Human Ecology, or any related course)

  2. 4-7 years experience of doing HR work (employee relations, employee engagement, and recruitment)

List additional work experiencerequired as a minimum qualification for this position.

  1. Administrative experience within a team environment

  2. Ability to translate policy and process into simple language

  3. Customer Service environment either face to face or call centre

  4. Migration work on HR processes, including recruitment.

  5. Experience in a start-up/ setting up shared services.

License, registration, or certification required to perform this position:

If applicable, include language requirement(s)as a minimum qualification for this position.

PRC License is a plus bot not a requirement for this role

Preferred Skills, Knowledge and Experience:

List academic requirements, technical skills or other knowledgepreferred for this position.

  1. Understanding of HR policy, process and procedures

  2. Ability to collaborate with multiple stakeholders

  3. Results and goal oriented

  4. Ability to coach and provide feedback effectively

List additional work experiencepreferred for this position.

  1. Computer literacy with intermediate PC and administration skills

  2. Written and verbal communication skills

  3. Ability to review and interpret data

  4. Ability to transfer knowledge and provide training in systems and processes