PURPOSE OF POSITION:
The Shared Services (SS) People & Culture (P&C) Manager will provide Global SS leaders and Manila SS staff direction, guidance and support in the implementation of Global SS P&C initiatives to achieve the strategic goals of the SS/Supply Chain department. He/She will provide the regional technical lead & stakeholder management for the roll out and implementation of the end to end transactional elements of the employee life cycle for SS clients initially in the East Asia Office (EASO) & South Asia Pacific Office (SAPO) region and then globally.
The post holder will primarily be the key Manila P&C SPoC for all SS P&C operations with the region; ensuring practices, strategies, and technologies (when possible) are used to manage and analyze client interactions and data throughout the employee lifecycle. He/She will have a proven background of managing and developing a team within a shared service function. The post holder must have an adept skill-set of evaluating and improving processes and systems relating to the transactional elements of the employee life-cycle.
Strategy Implementation, SME Advisory Support & SPoC:
Develop professional relationships and provide P&C strategic support, advice & guidance to SS leaders, managers in the effective performance management of their teams.
Contribute to the development, review and implementation of SS P&C strategy and ensuring its practicality and alignment to the SS industry.
Provide technical support in the migration and transfer of SS Manila staff to the new entity and ensure transitional services agreements are developed for a seamless transition and local law compliance.
SME lead to clients on all end to end transactional administration services including administration of new starters, pre-employment screening, system administration, employee life cycle mgt and P&C queries.
Senior Point of Contact for SS P&C Manila and acting as a trusted relationship builder with key internal, regional and external clients whilst building positive reputation for SS P&C service offering.
Technical & Operational Excellence Support:
Partner closely with Regional and National Offices in providing technical guidance and input in the areas of P&C & Organizational Development services for implementation.
Influence regional stakeholders in the roll out of the H2R end to end transactional elements of the employee life cycle & other transactional SS P&C service offerings.
Adapt creative and innovative P & C strategies and practices in recruitment, reward, talent and performance management, staff care and career development, in order to meet challenges from SS labor markets.
Co-Champion SS P&C Services and processes and ensure they meet minimum P&C standards, meet and exceed agreed regional client SLA’s and are contextualized to the SS environment.
Data Analysis, Reporting & Client/Customer Focus:
Develop, execute and follow up on SS P&C service offerings including payroll services SLAs: (meeting deadlines, reporting, metrics, process improvement, customer service, service delivery, coordination with local and regional counterparts as needed).
Drive data integrity and ensure delivery of SLA reporting to SS Clients, SS Directors and People managers on various P&C metrics (talent & performance management, recruitment, onboarding, attrition, engagement, training, etc) on a regular basis.
Engage with clients and leaders to interpret reporting data including monthly dashboards and provide them with resources and initiatives for improvement.
Carry out quarterly CSAT surveys and provide an outbound training service for managers and staff on end to end SS P&C offering, processes, procedure and system functionality that improve client experience.
Innovation, Continous Improvement & Supervisory Duties:
Assists in the development of overall SS P&C employee service procedures by continuous evaluation of processes suggesting methods to improve operations, efficiency and service.
Champion a culture of quality and innovation through effective supervision, reconciliations, review and documentation & preparation of all transactional services, project and reports.
Ensure effective supervision of global virtual team, providing appropriate coaching, support, high quality work environment and supervision so team members are motivated to perform at highest level.
Learning & Development, Quality Assurance & Organisation Culture:
Support the global SS audit review and assist in creating risk mitigation implementation plan related to P&C based on GC Internal Audit recommendations.
Contribute to the organizational culture climate audits/surveys & engage SS leaders in developing and implementing mitigating & improvement action plans on staff care.
Provide a talent advisory service to SS staff globally, create integrated training plans and seek resources for delivery of staff development needs.
Design and expand training solutions and development programmes based on the needs of the organisation and employees.
Project & AD-HOC Duties:
Project Participation with colleagues and team members on SS P&C Improvement Initiatives.
Facilitate the effective implementation of global SS P&C initiatives such as Talent Development, Recognition Programs, Field Visit Programs, Succession Planning, etc.
Deputize for SS P&C Director in local or regional stakeholder meetings or with external vendors.
Carry out other ad hoc duties as specified by SS P&C director & SS process leaders.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor’s Degree major in human resources management preferably or in other related social sciences field plus seven plus years related experience in human resources management; or at least eight years comparable work experience preferably in HR.
In-depth and significant knowledge of every area of HR systems and procedures.
Proficiency in using automated people management systems required.
Experience of implementing Shared services HR projects and services i.e. transactional employee life cycle administration, payroll administration, recruitment and selection, etc.
Ability to manage and motivate global and virtual teams.
Ability to work under pressure and meet and exceed SLA’s and deadlines.
Understanding of shared services industry operations.
Proficiency with Microsoft Excel, Word, Visio, etc.
Fully Fluent in English. Advanced Conversation & Business Communication in English.
Certified membership of CIPD, SPHR, or relevant professional HR body.
Green belt six sigma preferred.
Preferred Skills, Knowledge and Experience:
Intermediate or higher computer literacy skills in excel, access.
Written and verbal communication skills.
Ability to review and interpret data.
Ability to transfer knowledge and provide training in systems and processes.
Experience of SS industry and humanitarian sector a plus.
Experience of HR transactional services implementation.
The position requires ability and willingness to travel domestically and internationally up to 35% of the time.