Shared Services People & Culture (HR) Manager

International Role - No - Only National applicants will be considered.


The Shared Services (SS) People & Culture (P&C) Manager will provide Global SS leaders and Manila SS staff direction, guidance and support in the implementation of Global SS P&C initiatives to achieve the strategic goals of the SS/Supply Chain department. He/She will provide the regional technical lead & stakeholder management for the roll out and implementation of the end to end transactional elements of the employee life cycle for SS clients initially in the East Asia Office (EASO) & South Asia Pacific Office (SAPO) region and then globally.

The post holder will primarily be the key Manila P&C SPoC for all SS P&C operations with the region; ensuring practices, strategies, and technologies (when possible) are used to manage and analyze client interactions and data throughout the employee lifecycle. He/She will have a proven background of managing and developing a team within a shared service function. The post holder must have an adept skill-set of evaluating and improving processes and systems relating to the transactional elements of the employee life-cycle.


Strategy Implementation, SME Advisory Support & SPoC:

  • Develop professional relationships and provide P&C strategic support, advice & guidance to SS leaders, managers in the effective performance management of their teams.

  • Contribute to the development, review and implementation of SS P&C strategy and ensuring its practicality and alignment to the SS industry.

  • Provide technical support in the migration and transfer of SS Manila staff to the new entity and ensure transitional services agreements are developed for a seamless transition and local law compliance.

  • SME lead to clients on all end to end transactional administration services including administration of new starters, pre-employment screening, system administration, employee life cycle mgt and P&C queries.

  • Senior Point of Contact for SS P&C Manila and acting as a trusted relationship builder with key internal, regional and external clients whilst building positive reputation for SS P&C service offering.

Technical & Operational Excellence Support:

  • Partner closely with Regional and National Offices in providing technical guidance and input in the areas of P&C & Organizational Development services for implementation.

  • Influence regional stakeholders in the roll out of the H2R end to end transactional elements of the employee life cycle & other transactional SS P&C service offerings.

  • Adapt creative and innovative P & C strategies and practices in recruitment, reward, talent and performance management, staff care and career development, in order to meet challenges from SS labor markets.

  • Co-Champion SS P&C Services and processes and ensure they meet minimum P&C standards, meet and exceed agreed regional client SLA’s and are contextualized to the SS environment.

Data Analysis, Reporting & Client/Customer Focus:

  • Develop, execute and follow up on SS P&C service offerings including payroll services SLAs: (meeting deadlines, reporting, metrics, process improvement, customer service, service delivery, coordination with local and regional counterparts as needed).

  • Drive data integrity and ensure delivery of SLA reporting to SS Clients, SS Directors and People managers on various P&C metrics (talent & performance management, recruitment, onboarding, attrition, engagement, training, etc) on a regular basis.

  • Engage with clients and leaders to interpret reporting data including monthly dashboards and provide them with resources and initiatives for improvement.

  • Carry out quarterly CSAT surveys and provide an outbound training service for managers and staff on end to end SS P&C offering, processes, procedure and system functionality that improve client experience.

Innovation, Continous Improvement & Supervisory Duties:

  • Assists in the development of overall SS P&C employee service procedures by continuous evaluation of processes suggesting methods to improve operations, efficiency and service.

  • Champion a culture of quality and innovation through effective supervision, reconciliations, review and documentation & preparation of all transactional services, project and reports.

  • Ensure effective supervision of global virtual team, providing appropriate coaching, support, high quality work environment and supervision so team members are motivated to perform at highest level.

Learning & Development, Quality Assurance & Organisation Culture:

  • Support the global SS audit review and assist in creating risk mitigation implementation plan related to P&C based on GC Internal Audit recommendations.

  • Contribute to the organizational culture climate audits/surveys & engage SS leaders in developing and implementing mitigating & improvement action plans on staff care.

  • Provide a talent advisory service to SS staff globally, create integrated training plans and seek resources for delivery of staff development needs.

  • Design and expand training solutions and development programmes based on the needs of the organisation and employees.

Project & AD-HOC Duties:

  • Project Participation with colleagues and team members on SS P&C Improvement Initiatives.

  • Facilitate the effective implementation of global SS P&C initiatives such as Talent Development, Recognition Programs, Field Visit Programs, Succession Planning, etc.

  • Deputize for SS P&C Director in local or regional stakeholder meetings or with external vendors.

  • Carry out other ad hoc duties as specified by SS P&C director & SS process leaders.


  • Bachelor’s Degree major in human resources management preferably or in other related social sciences field plus seven plus years related experience in human resources management; or at least eight years comparable work experience preferably in HR.

  • In-depth and significant knowledge of every area of HR systems and procedures.

  • Proficiency in using automated people management systems required.

  • Experience of implementing Shared services HR projects and services i.e. transactional employee life cycle administration, payroll administration, recruitment and selection, etc.

  • Ability to manage and motivate global and virtual teams.

  • Ability to work under pressure and meet and exceed SLA’s and deadlines.

  • Understanding of shared services industry operations.

  • Proficiency with Microsoft Excel, Word, Visio, etc.

  • Fully Fluent in English. Advanced Conversation & Business Communication in English.

  • Certified membership of CIPD, SPHR, or relevant professional HR body.

  • Green belt six sigma preferred.

Preferred Skills, Knowledge and Experience:

  • Intermediate or higher computer literacy skills in excel, access.

  • Written and verbal communication skills.

  • Ability to review and interpret data.

  • Ability to transfer knowledge and provide training in systems and processes.

  • Experience of SS industry and humanitarian sector a plus.

  • Experience of HR transactional services implementation.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 35% of the time.