Global Technical Service Engineer
Preferred location: Manila, Philippines. Other locations to be determined by home country of successfull candidates wherer WVI is registered to operate.
PURPOSE OF POSITION:
The Engineer role is responsible for continually developing and maintaining the endpoint security platform (currently McAfee ePO) and the patching/compliance platform to deliver global services to systems. They will develop and manage the policies, configurations, and solutions to protect the endpoints. Works very closely with ServiceManagement staff in the field and they will also handle level 3 support and manage the reporting/metrics.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
Business and IT Strategy:
Implements the tactical components of the IT strategy at an Enterprise level.
Works with business partners to understand business needs.
Manages the development and implementation of IT initiatives to support business strategy.
Embraces and executes change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).
Consistently advocates for the change.
Coaches staff through the change.
Identifies and removes obstacles to change.
Provides input into demand management process and executes on plan.
Provides input to technology planning within a functional area.
Implements solutions consistent within current context of overall architecture.
Implements defined process improvements.
Participates in the development of IT budgets.
Tracks and takes appropriate steps to stay within budget.
Provides high-quality services at optimal cost to customers.
Measures service performance and implements improvements.
IT Technology Development:
Develops and implements technologies to improve the performance of a business efficiency and effectiveness.
Service Level Agreements (SLAs):
Participates and provides input to the SLA development process.
Ensures internal SLAs are met.
Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Reviews service provider performance.
Identifies and confirms performance problems and notifies contract managers.
Meets regularly with team to gather work statuses.
Discusses work progress and obstacles.
Provides advice, guidance, encouragement and constructive feedback.
Ensures work, information, ideas, and technology flow freely across teams.
Establishes measurable individual and team objectives that are aligned with business and organizational goals.
Documents and presents performance assessments.
Recognizes and rewards associates commensurate with performance.
Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
Identifies the roles, skills and knowledge required to achieve goals.
Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).
Participates in IT workforce deployment activities.
KNOWLEDGE, SKILLS & ABILITIES:
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience working with and interfacing with network and server teams.
Strong technical background with endpoint computing.
Typically has 7 to 10 years of relevant IT work experience.2.
Effective in written and verbal communication in English.
Preferred Skills, Knowledge and Experience:
Experience with McAfee ePO or similar management platform.
Strong analytical and problem solving skills.
Technical experience with networking, servers, and Active Directory.
Demonstrated increased levels of responsibility with IT roles.
The position requires ability and willingness to travel domestically and internationally.