Mobile App Support and Release Business Analyst

Pasig City
International Role - No - Only National applicants will be considered.

*Please submit your CV in English.


As part of increasing, the supporter experience through Mobile App, Support and Release Business Analyst is responsible for responding to support tickets raised by support offices relating to World Vision’s Mobile App. The role would require diagnosing and resolving problems while supporting the ongoing technology needs of all employees by providing Level 3 support. They work with a broad range of infrastructure products and complex client technology services and support area of IT. They work on multiple projects concurrently as a team member or as a technical specialist.

In addition, the role requires understanding of app release processes in AppStore and PlayStore. The individuals should ensure that World Vision maintains and executes app release processes that are widely adopted to ensure timely, consistent and documented release of new app updates across the regions.

Incumbents working as a Business Analyst II are responsible for serving as a liaison between the business community and the IT organization to translate business needs into IT requirements. They are project team members involved in all phases of the design, development and implementation of technology solutions throughout the business case and development life cycle processes supporting several business functions and several moderately complex business processes.

Based on breadth and depth of understanding of business needs and processes, they collaborate with other IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. They also research and make recommendations for buy vs. build decisions.

Business Analysis professionals are innovative, identifying and proposing technology based business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.

Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.

They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong analytical, interpersonal, negotiation and communication skills are also required.

World Vision is the largest child-focused private charity in the world. Together with our wonderful supporters, we’ve impacted the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Engaged in the most relevant critical issues of our day, in the time it takes to read this sentence, World Vision will have reached 50 new people with needed knowledge, supplies or resources to help them protect themselves and their families from the devastating effects of the coronavirus pandemic.

Through World Vision every 60 seconds…a family gets water…a hungry child is fed…a family receives the tools to overcome poverty.



  • Conducts data gathering and analysis to understand business strategy and direction.

  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.

  • Develops business cases.


  • Serves as the link between the business, third party vendors and the IT technical team.

Business Requirements:

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options.

  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.

  • Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.

Business Process:

  • Analyzes and recommends improvements to business processes and models.

  • Documents current business processes and models.


  • Provides factual content to feasibility study for standard development projects and enhancements.


  • Develops user test cases and validates test results during user acceptance testing.

Service Level Agreements:

  • Is familiar with the current Service Level Agreements (SLA) for a particular work area and as needed participates in the vendor selection process for clients in accordance with IT standards and specifications as required.

Problem Solving:

  • Identifies and resolves issues.

  • Uses new and varied analytical techniques.

Customer Satisfaction:

  • Monitors and analyzes metrics to ensure customer satisfaction.


  • Promotes an understanding of IT roles, processes and activities to the business units.

  • Supports and participates in the formal reporting of project status.

  • Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation phase of projects.

  • Actively participates in the creation, review and analysis of user stories/epics in projects utilizing agile development methodology.

APP Release Management:

  • Ensures smooth, timely and consistent app release process across countries on AppStore and PlayStore platforms.

  • Works closely with DevOps team to control the app’s delivery process.

  • Continuously updates a best-practice document for future market app releases.

  • Maintains a release repository and manages key information such as build and release procedures, dependencies and notification lists.


  • Bachelor’s degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.

  • At least 2 years experience in IOS and Android mobile application support, testing, development or release management.

  • Requires working knowledge of business support operations, systems requirements and release management processes.

  • Technical writing experience.

  • Typically requires 3-5 years of relevant technical or business work experience in application support & development.

  • Effective in written and verbal communication in English.

  • DevOps, Agile, ITIL, or Business Analysis certification is preferable.

Preferred Skills, Knowledge and Experience:

  • Experience working closely with Third Party developers acting as in-house support for mobile applications.

  • Exceptional communication skills and stakeholder management.

  • Verifiable work experience in Release Management lifecycle especially in scheduling, coordinating and providing product and solution updates and/or training information to stakeholders and end-users.

  • Experience in iOS AppStore and Google Playstore.

  • Knowledge in Java Programming, Custom PHP, JavaScript, and HTML5/CSS3.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.