*Preferred location: Manila, Philippines. Other locations to be determined by home country of successful candidate in a jurisdiction (US state or country) where WVI is registered to operate.
PURPOSE OF POSITION:
World Vision IT (WV IT) Mobility Device Management Services, a unit within the Global Technology Services, provides centralized management capabilities for all endpoints including mobiles, tablets, laptops and hybrid devices, keeping them updated and secure. Device management services enable the deployment of applications, modification of settings, and user wiping and resetting of the device in the event that it is lost or stolen. The unit is also responsible for defining standards for the digital workplace programme for the organization.
The Sr. Systems Administrator is responsible for maintaining, monitoring, and supporting systems in a global environment. This individual will work on multiple projects as a team lead and provide technical leadership to Systems Administrators in the team.
This position will be responsible for maintaining Mobile Device Management (MDM)/ Unified Endpoint Management (UEM) systems. This individual will be a technical leader in the Mobile Security Management technology space. This role will be involved in technical deployment architecture involving the organization’s UEM and Identity and Access Management systems. This person must be able to work independently with little oversight. This role requires ability to handle stressful client situations and to provide clear direction on next steps. Practical experience in a consultant, technical sales, and/or support role is a plus.
Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.
They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.
Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take
corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.
System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.
Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.
Develops cost/time estimates.
Documents discussion and agreements.
Works with systems engineers to understand technical requirements.
Integrates solutions with other applications and platforms outside the framework.
Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
Develops strategies to manage the frequency of appropriate support package/patch application.
Monitors health of systems and provides appropriate recommendations, when required.
Coordinates and validates activities.
Manages user access to, systems, servers, and files.
Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.
Installs, configures and maintains system hardware and software components.
Maintains tracking and configuration documentation and plans.
Supervising the installation of system upgrades and service packs.
Determines if inactive accounts should be deleted.
Administers Storage Area Network (SAN).
Supervises the monitoring procedures and evaluates problems identified by team members.
Ensures that capacity workload modeling and availability analysis is performed.
Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.
Reviews performance and control reports.
Recommends settings changes to the operating system to improve performance and reliability.
Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.
Leads or provides technical direction for the planning, designing, and execution of testing efforts.
Ensures that tests evaluate all possible impacts on the current infrastructure or application.
Recommends performance metrics.
Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
System Job Scheduling:
Translates business and technical requirements to develop automation specifications that span more than one business area.
Updates job schedule based on current priorities and special handling requests.
Ensures reliability and availability of platforms.
Schedules maintenance and repairs.
Coordinates production job processing.
Ensures that maintenance procedures are executed.
Updates job schedule based on current priorities and special handling requests.
Operates computer hardware systems and related peripheral equipment.
Monitors systems on a 24x7 schedule.
Performs maintenance procedures.
Validates input and output data for completeness and accuracy.
Analyzes job processes and recommends improvements.
Reviews historical data for trend analysis.
Coordinates problem resolution among team members.
Documents, monitors, reports, and manages the resolution of systemic issues.
Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.
Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
Documents problem status and resolution.
Develops checklists and scripts for resolving routine problems.
Works with IT Security, where needed, in investigations and/or audits of systems.
Analyzes audit trails to detect systematic security violations.
Reports security issues when appropriate.
Ensures security requirements are adhered to.
Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.
Performs data image archiving.
Performs off-site storage procedures.
Verifies that system backups run successfully.
Policies, Procedures and Standards:
Ensures compliance with policies, procedures and standards.
Service Level Agreements (SLAs):
Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.
Writes, reviews and/or maintains technical documentation for product environments.
Ensures documentation is developed and maintained.
Supports and participates in the formal reporting of project status.
Provides coaching and guidance to team members.
Evaluates future technologies and makes recommendations.
KNOWLEDGE, SKILLS & ABILITIES:
Minimum 3 years of direct experience with Mobile Security product (e.g., MaaS360, Airwatch, InTune).
Minimum 3 years of knowledge of mobile OS and platforms (Mobile OS such as iOS, Android, Blackberry, and Window phone. Platforms such as iOS MDM, Android for Work/Android Enterprise, macOS, Windows10 management).
Minimum 5 of customer facing experience.
Demonstrated success in design and/or implementation of a mobile security system, or in a large, complex, and/or multi-product integration.
Hands on experience with IBM Security MaaS360.
Demonstrated design and implementation of Mobile Device Management (MDM).
Demonstrated design and implementation of Unified Endpoint Management solutions.
Practical experience as consultant, sales or support personnel.
Knowledge of Identity Management concepts and deployment (e.g., SAML2.0, OAuth, LDAP), and familiarity with Access Control and permissions management.
Knowledge of authentication practices such as Kerberos, NTLM, Basic, Digest, etc.).
Experience with IBM Cloud Identity, and IBM BigFix suite of products and services.
Familiarity of Disaster Recovery and High Availability.
Experience with Windows Server Management – certificates, Active Directory Federation Services, Active Directory and LDAP, IIS, etc.
Effective in written and verbal communication in English.
The position requires ability and willingness to travel domestically and internationally up to 10% of the time.