World Vision International

Systems Administrator II

Job Description

PURPOSE OF POSITION:

Individuals working as a Systems Administrator II are responsible for maintaining, monitoring, and supporting systems in a global environment. They work as a member of a team or team lead on multiple projects and perform troubleshooting for moderately complex hardware, operating system software and basic network problems.

Systems Administrators and Engineers are responsible for the development and operations of secure and highly available global computing platforms. They design, install, maintain and upgrade the enterprise’s systems operating environment.

They are also responsible for the ongoing reliability, performance and support of the infrastructure. This includes monitoring systems, responding to problems and planning for growth.

Individuals design and build the systems operating environment and infrastructure to meet business requirements. This includes servers, storage, and backup media. They monitor and optimize the performance of operating systems and applications such as Web , Windows, Linux, VMware, Active Directory, DNS and DHCP. They maintain a secure systems environment by installing/maintaining security applications, managing access control mechanisms, and assigning user ids and passwords to authorize systems access. They also monitor automated system backup activities and execute contingency plans in case of system outages. Other responsibilities include providing operations support 24 hours per day, 7 days per week. They analyze console messages, diagnose system failures and take corrective action in order to ensure continuity of operations. This job family provides system backup processing, manages off-site storage and leads disaster recovery tests.

System Administrators and Engineers need good communication skills and must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas of the enterprise and use a strong customer service orientation to ensure that all requests and problems are resolved in a professional manner. They share their expertise and provide individual training and support to users. Systems Administrators and Engineers work with other technical staff and vendors to provide IT services to all customers.

KEY RESPONSIBILITIES:

Project Planning:

  • Leads short-term project planning efforts with team members.

Technical Requirements:

  • Works with systems engineers to understand technical requirements.

Design/Develop:

  • Integrates solutions with other applications and platforms outside the framework.

Maintenance:

  • Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

  • Monitors health of systems and provides appropriate recommendations, when required.

Administration:

  • Manages user access to, systems, servers, and files.

  • Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

  • Installs, configures and maintains system hardware and software components.

  • Maintains tracking and configuration documentation and plans.

  • Determines if inactive accounts should be deleted.

  • Administers Storage Area Network (SAN).

Performance Monitoring:

  • Prepares performance and control reports.

  • Performs capacity workload modeling and availability analysis for a variety of platforms and environments.

  • Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

  • Determines the required course of action to improve performance and escalates when appropriate.

  • Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

Testing:

  • Develops test cases and files.

  • Conducts testing to ensure requirements are met.

  • Validates test results.

  • Provides feedback on test results.

Continuous Improvements:

  • Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

System Job Scheduling:

  • Performs initial setup and maintenance for job scheduler and tape management devices (silo) for production job scheduling.

  • Translates business and technical requirements to develop automation specifications that span more than one business area.

  • Updates job schedule based on current priorities and special handling requests.

  • Ensures reliability and availability of platforms.

  • Schedules maintenance and repairs.

Computer Operations:

  • Operates computer hardware systems and related peripheral equipment.

  • Monitors systems on a 24x7 schedule.

  • Monitors processing of jobs, loads tapes and performs special handling requests.

  • Analyzes job processes and recommends improvements.

  • Performs maintenance procedures.

  • Validates input and output data for completeness and accuracy.

  • Analyzes job processes and recommends improvements.

  • Reviews historical data for trend analysis.

  • Manages tape library.

Production Support:

  • Provides Level 2 production support.

  • Troubleshoots escalated problems by analyzing root causes and evaluating multiple options.

  • Researches, analyzes and implements software or hardware changes to rectify any problems.

  • Seeks technical assistance or escalates problem, when necessary.

Security:

  • Works with IT Security, where needed, in investigations and/or audits of systems.

  • Analyzes audit trails to detect systematic security violations.

  • Reports security issues when appropriate.

  • Adheres to security requirements.

Business Continuity:

  • Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

  • Performs data image archiving.

  • Performs off-site storage procedures.

  • Verifies that system backups run successfully.

Policies, Procedures and Standards:

  • Adheres to policies, procedures and standards.

Documentation/User Guides:

  • Documents new or modified functions, modules and test activities/results according to specified guidelines and on selected media.

Communications/Consultation:

  • Supports and participates in the formal reporting of project status.

Research/Evaluation:

  • Assists in the evaluation of future technologies and makes recommendations.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bachelor’s degree or technical institute degree/certificate or equivalent work experience.

  • Requires strong knowledge and experience with multiple system environments, servers, and storage devices.

  • Typically requires 3-5 years of relevant information technology work experience.

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 5% of the time.