Business Analyst - Sponsorship

10918-15G26011
Pasig City
30-Nov-18
International Role - No - Only National applicants will be considered.

PURPOSE OF POSITION:

Provide technical support and coordination for the continued improvement of Sponsorship business functions with a special emphasis on analyzing and developing shared services and other efficiency opportunities across sponsorship applications. Review, manage, and translate requests from the field and support office perspective and work in close coordination with IT to provide recommendations and requirements that best serve end-to-end user and ministry needs.

Be involved in all phases of the requirements gathering, design, development, testing and implementation of solutions which may cross multiple functions of the business.

The Sponsorship Business Analyst serves as the link between the field, support offices, IT, and sponsorship operations. A key quality of this function is not only to be able to translate and interpret operations practices into technical requirements for the IT stakeholders but also translate and interpret technical requirements into simple and 'friendly' information for the end-users' understanding.

KEY RESPONSIBILITIES:

Planning:

  • Conducts data gathering and analysis, (understanding business strategy and direction) to articulate business requirements

  • Participates in short and long-term planning to improve processes.

Business Process Improvement:

  • Collaborates across the partnership on issues and best practices to identify opportunities for process improvement.

  • Develops business cases.

Business Requirements:

  • Reviews, defines, develops, and documents detailed business requirements (system and process change/development requests, bug-fixes, etc.) based on ministry and end-user needs.

  • Designs and translates requirements into functional specifications for handover to the technical and/or business implementation teams.  

Implementation:

  • Assists or leads components of implementation, including training (e.g. training of trainers) and the development of training materials.

  • Ensures proper, efficient, and common application of updated or new Sponsorship business processes and standards.

Problem Solving/Testing:

  • Investigates, analyzes, and troubleshoots issues related to current and proposed Sponsorship business operations.

  • Provides guidance on escalation and recommends appropriate resolution and action.

Communication/Liaison:

  • Promotes an understanding of Sponsorship roles, processes, and activities.

  • Supports formal reporting of project status to senior management.

  • Negotiates agreements between business unite.

  • Serves as a link between Sponsorship and the partnership.

KNOWLEDGE, SKILLS & ABILITIES:

  • College degree in business, computer science, or related field.

  • Good English communication skills (oral and written).

  • At least five years of relevant business and technical process improvement experience.

  • Experience in gathering business requirements, designing workflow diagrams, designing solutions, user testing, and implementing refined or new processes in an operational environment.

  • Experience in relating with different levels of staff and collaborating with cross-functional and cross-cultural teams

  • Willingness and ability to travel domestically and internationally, as necessary.

  • Effective in written and verbal communication in English.

  • Certification in process improvement and/or project management an advantage.

Preferred Skills, Knowledge and Experience:

  • Training or certification in Lean Six Sigma principles preferred.

  • Preference for experience in a development, advocacy and/or relief agency.

  • Certification in process improvement and/or project management an advantage.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 25% of the time.