*Please submit your CV in English.
PURPOSE OF POSITION:
The Operations & Production Manager, Child Sponsorship Content is responsible for managing the operations and resourcing needed to support the delivery of all child sponsorship sponsor engagement features through a) production management and b) production team management. This is achieved through the coordination with partners within the organization as well as directly managing a production team that can expand and retract as necessary to meet the business needs. This position also provides leadership to the broader Child Sponsorship Content Team who is responsible for the delivery of over 10 million pieces of designed and/or digital media assets to all Support Offices and NRDs globally.
The work achieved because of this role is key to World Vision’s sponsor retention and acquisition efforts globally, by providing content that supports the optimum experience a sponsors has with the organization. It is through the pieces of media created or facilitated by this team, that sponsors have an opportunity to start and grow a relationship with a sponsored child and their community.
The position reports to the Director, Child Sponsorship Content, enabling them to lead and achieve the goals and objectives of the Child Sponsorship Content Team effectively.
Operations & Production Management:
Responsible for the delivery of ongoing business and/or operations process that delivers customer facing print & production to over 2.5 million recurring gift donors (Child Sponsors).
Manages the annual/cycle phases:
Initiation: Reaffirmation of objectives and scope, support structures, seek alternatives, evaluation of options.
Planning: refinement of objectives, actions, cycle plan development and resource needs.
Executing: Execution of actions, monitoring progress and aligning operations with business and benefit goals.
Controlling: Performance, change, quality and scope control.
Closing: Administrative closure and ensuring benefits delivery, review of purpose and capability, knowledge management include conducting lessons learned.
Work with leadership to define scope and ensure that activities includes all the work required, and only the work required, to complete the defined scope successfully.
Coordinate with teams within and outside of the organization to define, combine, unify and coordinate various processes and activities as well as define responsibilities for each team clearly stating scope and deliverables.
Manage the timely completion of the deliverables – within deadline at all times.
Ensure that quality policies, objectives, and work outputs are complied to at all times, so that the deliverables will satisfy the quality needs.
Ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of operations information.
Conducts risk management planning, identification, analysis, response planning, and controlling risk for operations & production.
Provide regular standardized updates on the progress of the operations and production including any issues, risks or decisions that require special attention.
Level 2 escalation - Escalates to the director any unresolved issues or current or projected delays.
Production Team Management:
Develop and implement a sound production strategy that balances the need of the business with the available resources. This includes a dynamic resource plan to meet the needs of delivering multiple annual sponsor engagement features.
Consult with peers on the necessary capabilities of the production team and the impact on meeting initiative scope, budget and timelines.
Develop and manage the production team business plans ensuring that the plans are adequately resourced and managed.
Lead, direct and build the capability of the team. This includes identification and securing an effective training plan for both soft & technical skills, in partnership with the director.
Participate in internal and external networks as a contributor, learner, and/or collaborator in order to assure strong linkages with interdependent initiatives.
KNOWLEDGE, SKILLS AND ABILITIES:
Bachelor’s degree in Business Management, Operations Management, Marketing, Communications, or equivalent.
Minimum 2-3 years of experience as an Operations or Production Manager / Lead in an environment with multiple concurrent projects, and has managed a team of at least 10 people.
Excellent analytical, creative, and innovative approach to solving problems. Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.
Strong interpersonal skills, ability to work across cultures, demonstrated experience of influence of non-reporting relationships and authority.
Ability to effectively communicate with many different functions, cultures and levels in the organisation (orally and in writing.).
Team management including having formal direct reports.
Multitasker and team player.
Strong project management skills.
Proven leadership and interpersonal skills.
Proven oroblem solving skills.
Strong base level IT skills, including experience in managing data and proficiency in in all MS Office, specifically in Excel.
Excellent written and verbal communication skills in English.
Commitment to working across multiple time zones as projects require it.
Proven experience in working across cultures and within complex organizational structures.
Leading complex planning workgroups internationally.
Understanding of Workflow software (Kissflow or similar) and document automation (Composer/PageFlex/PrintNetT or similar).
Operations & production management.
Effective in written and verbal communication in English.
Preferred Skills, Knowledge and Experience:
Leadership and Management:
Proven leadership skills.
Experience in managing geographically distributed project team to achieve results.
Well-developed abilities in solving complex project issues.
Ability to consult/collaborate widely, bring together diverse views, and facilitate agreement on critical issues.
Good facilitation, mentoring and coaching skills.
Ability to see the larger picture and analyse details.
Ability and commitment to lead and motivate a team of people from various cultural, linguistic, religious and educational backgrounds.
Must be decisive; have the ability to take and maintain a stand on decisions, be accountable and model accountability.
Committed to continuous learning and innovation.
Technical Knowledge, Abilities and Skills:
Strong operations and production management skills and ability to work effectively with a diverse team.
Experience and skills in change management.
Experience and skills in risk management.
Ability to work effectively in a complex environment and under pressure.
Ability to work effectively in a complex, global organization.
Knowledge of and skills in project management tools (Microsoft Project or Smartsheets preferred).
Relationship Abilities and Skills:
Ability and commitment to work with a broad variety of people from various cultural, linguistic, religious and educational backgrounds as well as virtual teams where members are located in multiple countries and time zones.
Significant experience, ability and skills to build effective communication with peers and customers, overcome resistance and influence decisions.
Ability to communicate clearly and present effectively to diverse groups of people in various settings and by various means (verbal and written).
Very Good facilitation skills.
Strong Christian commitment as evidenced by life and character and acceptance of World Vision’s Christian ethos as encapsulated in the organization’s Core Values. This will be manifested by regular participation in devotions, as well as regular attendance in chapel services.
The position requires ability and willingness to travel domestically and internationally up to 10% of the time.