Senior Operations Manager

Ville de Kigali
International Role - No - Only National applicants will be considered.
2+ Years


Senior Operations Manager

World Vision Rwanda is a child focused Christian humanitarian organization implementing development programs in 29 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of Senior Operations Manager.The positions will be based atHead Office Kigali,reporting to the Integrated Programs Director

Purpose of the position:

To provide Strategic leadership & Performance Management to the Clusters, Technical programs and Grants Management teams while fostering partnerships with Donors, Support Offices, Global Center and Government of Rwanda in line with National Office Strategic priorities. Supporting programs Director in ensuring that the field operations meet expected standards. Be able to communicate World Visions Christian ethos and demonstrate a quality of spiritual life worth emulating.

The major responsibilities include:

% Time

Major Activities

End Results Expected


Leadership for Clusters, Technical Programs and Grants management

  • Provide strategic direction and priorities based on the current and emerging National and Global trends and landscapes for all the Clusters;

  • In collaboration with IPD and P&C, ensure right staff are recruited, retained, and provided with intentional opportunities, mentoring and coaching for development.

  • Ensure that all program interventions are supported and implemented as per LEAP, and other partnership and donor standards.

  • Ensure that local level programming contributes to national level strategy and our promise.

  • Support proper integration of Cross cutting sectors such as Advocacy, Faith in development and emergency programming across all funding types.

  • Ensure Sponsorship standards are adhered to and Child Sponsorship managed to achieve CWBT for transformation.

  • Ensure timely execution of the implementation of Technical Programs and Grants as per the National Office strategy.

  • Ensure a learning culture, evidence based programming and documentation of best practices and industry standards.

  • Ensure organization representation at strategic government functions and donor meetings.

  • Model a high standard of personal Christian leadership, ministry and integrity through lifestyle and work relationships support spiritual development of his/her team.

Area Program plans and Budgets aligned to the National Office strategy, Our promise

Competent staff are timely hired a, motivated and well managed

Programs implemented in LEAP and partnership enhanced at National Office and field levels

Clear integration strategy

SOIs consistently green

Lessons learnt through evidence based sessions inform the programming

Demonstrated Christian values at workplace across all clusters


Accountability and Quality Assurance

  • Provide leadership and direction needed to promote a culture of quality programming, innovative DME, learning and reporting throughout World Vision Rwanda in line with LEAP, global and industry standards

  • Support timely and effective implementation of various accountability mechanisms such as Peer Review, Operational and Finance Audits, Programme evaluations, Programme Capability Review,

  • Ensure internal control systems are implemented to mitigate risks and ensure accountability that will result in good audit ratings

  • Provide leadership in management and stewardship of donor and organizational resources.

  • Ensure programs comply with partnership standards, policies and protocols, including all relevant sections of the Field Finance Manual.

Quality programs , DME and reporting are well established in line with LEAP3

Accountability mechanisms put in place, Financial and audit, evaluations and PCR done

Ensure accountability of resources to the donor as per partnership standards


Strategy Execution

  • Provide Leadership to Technical Programs, to ensure quality and timely execution of TP strategic objectives execution and business plans

  • Provide leadership to the development, monitoring and reporting of strategy, directions and a business plan for the national priorities of WV operations (short, medium and long).

  • In collaboration with the finance unit, ensure planning and budgeting, project funding, expenditures and process are aligned and operating smoothly.

  • Ensure the development of WV Rwandas capacity to focus strategically on initiatives, which generate higher quality programming leading to measurable and sustainable development.

Progress MTT aligned with annual plan

Timely Annual Business plan developed and implemented as per NO strategy.

Annual budgets forecasting and financial reports


Resource Acquisition and Management

  • Ensure appropriate Grants Management

  • Provide support in funding negotiations with support offices and donors in coordination with RAM and in alignment with Regional Grants Acquisition & Management Strategy

  • In collaboration with grants teams and technical program leads, develop and execute a strategy to diversify the WVR funding portfolio.

  • In coordination with RAM Department, develop growth plans for the relevant technical program area in line with the country strategy.

  • Ensure management of donor concerns (government/private donors and support offices) and proper resolutions for both parties have been reached

  • Actively support the roll out of WVRs National Resource Development & Acquisition plan.

Grants implemented as per donor approved plan

Funding opportunities identified and proposals developed

Increased diversified sources of funding

Donors issue log developed and properly addressed


Networking and Coordination of Partnerships

  • Maintain effective communications and pro-active relationships with Support Office partners, including visits by donors.

  • In coordination with the Integrated Programs Director develop and maintain good relationships with national government ministries, other NGOs and the development sector in general.

  • In coordination with the IPD, and Technical Leads, participate in national level coalitions on specific advocacy issues.

  • In the spirit of twin citizenship, contribute to knowledge sharing and collaborative learning through internal avenues such as the Communities of Practice.

Healthy communication with SO on matters related APs

Bilateral protocols of collaboration in place

Increased WVR visibility in coalition platforms

Increased WVR participation in the communities of practices


People Management

  • Provide sound management to :

  • Cluster Mangers

  • Technical Programs Managers

  • Grant Manager

Performance agreements done timely

Performance review done timely

Coaching sessions done as needed


Perform any other duty as may be assigned by supervisor or designee from time to time


Qualifications: Education/Knowledge/Technical skills and Experience

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training:

Required Professional Experience

  • The position holder should have a Masters degree in International Development, Program Management, Business Administration, Public Health, Economics, Rural Development or related field.

  • Minimum of 12 yearsexperience with a thorough understanding of all areas of project management cycles in a complex, international development organization especially in development and Relief Projects of which 6 years should be at managerial level.

  • General understanding of at least four of the following programmatic sectors: Health & Nutrition; Livelihoods & Resilience; Education & Child Protection; WASH; Disaster Risk Reduction; Food Assistance and Emergency Response.

  • Demonstrated record of accomplishment in proposal development, funding acquisitions and grant management for major government donors preferred.

  • The position holder must be results oriented and team a player.

  • Deep knowledge of WVI working systems, policies and standards will be an advantage

Required Education,

training, license,

registration, and


  • Working experience with Government of Rwanda

  • Program operations leadership

  • Sponsorship management

  • Integration of grants with sponsorship

Preferred Knowledge

and Qualifications

  • Training or certification in Portfolio and/or Program Management with accredited institutions.

  • Abilitytoengageatastrategic levelwith seniorgovernment,UNandINGOofficials.

  • Abilitytoleadamulti-culturalteamwith anempoweringandoutcomeorientedapproach.

  • Strongbudgetaryandfinancialmanagementskills.

  • Proficiency inwrittenandspokenEnglish.

  • Theperson mustberesultsoriented,abletohandlepublicrelations,abletosatisfydonors andateam player.

  • Goodinterpersonal,organizational andmanagementskills.

  • Abilitytomaintainperformanceexpectationsindiversecultural contexts,and physicalhardshipconditions.

  • Abilitytosolvecomplexproblemsandtoexerciseindependentjudgment.

  • Computerliterate.


The salary is commensurate with qualifications and experience.

N.B: Women are highly encouraged to apply.

How to apply:

Should you wish to apply for this position, please go to

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process.

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered.

In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email).

The closing date for submission of applications is 23 January 2022;no late applications will be accepted.

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks.

Note that only shortlisted candidates will be contacted.