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IT Network Administrator

Kacyiru Sud

IT Network Administrator

World Vision International (Rwanda) is a child focused Christian humanitarian organization implementing development programs in 24 Districts of Rwanda.

World Vision Rwanda seeks to hire a highly qualified, dedicated and experienced national for the position of IT Network Administrator. The position will be based in Kigali and reporting to the ICT Manager.

Purpose of the position:

IT Network Administrator is responsible for planning, designing, installation, configuration, upgrade, optimization and maintenance of IT network solutions and platforms.

The major responsibilities include:

Vendor Management

  • Ensure reliable and cost effective means of connectivity for all WVR Offices by maintaining a consultative relationship with service providers.

  • Works with vendors to resolve network / telecommunications problems.

  • Assists in negotiation efforts for contracts with external vendors or individuals.

  • Ensures that external parties are adhering to contract requirements.

  • Evaluates services provided by vendors and recommends changes.

  • Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.

  • Network/Telecom problems resolved quickly.

  • Contribution to development of vendor contracts to ensure alignment to business needs.

  • Evaluation of vendor service to ensure compliance with requirements and agreed to service levels (SLAs).

  • Ensures invoices are accurate and discrepancies resolved, if required.


  • Administer and use network management/monitoring tools to analyze traffic-trends, resources utilization.

  • Suggest measures for network efficiency maximization and provide recommendations to IT Manager.

  • Plans and validates the installation, configuration and maintenance of network architecture such as WAN and LAN.

  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.

  • Works with other technical staffs to ensure connectivity and compatibility between systems.

  • Certifies the functionality of telecommunications components and services.

  • Network/Telecom system hardware and software components meet the needs of the business and are maintained to provide the highest level of availability and performance of systems to users.

  • Software or hardware modifications implemented to resolve issues.

  • Network/Telecom upgrades and components meet the needs of the business.

  • High quality and effective monitoring/administration and security levels of Network/Telecom systems

Telecoms & Security

  • Configure and maintain all telecommunication devices including but not limited to Switches, Routers, Access Points and PABX system.

  • Plans, updates and validates voice network configurations.

  • Coordinates the deployment of new telecommunications components and services with the client and support teams.

  • Certifies the functionality of telecommunications components and services.

  • Ensures capacity planning is performed according to specifications.

  • Develops and implements strategies to identify future client and technology bandwidth and capacity needs.

  • Telecom system hardware and software components meet the needs of the business.

  • Analysis and resolution of Telecom issues.

  • Development and implementation of strategies to address future client and technology bandwidth and capacity needs.


  • Scan developments in the IT industry, providing ideas for innovation.

  • Advices IT Manager on the acquisition of new Network/Telecom technologies and the deployment of existing ones.

  • Strategizes designs and manages the operation of the platform or project under Network/Telecom responsibilities which includes NO and ADPs platforms and projects.

  • Development of Network/Telecom strategy aligned with business and IT strategies.

  • Management of Network/Telecom operations for national platforms and projects.

  • Conducts technical research on network / telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.

Policies, Procedures and Standards

  • Develop and maintain comprehensive Network/Telecom documentation

  • Supports and helps establish systems environment standards.

  • Defines procedures for user access to systems environment.

  • Maintains system operating procedures and documentation.

  • Compliance to established policies, procedures and standards

Customer Support

  • Act as a resource to the Help Desk to resolve issues in a timely manner.

  • Provides support for connectivity or related network/ communication issues for the user community.

  • Provides documentation, training, and guidance.

  • Provides responsive support for problems found during normal working hours.

  • Issues diagnosed and resolved with minimal disruption in service to users.

  • Troubleshoots, diagnoses, and resolves problems.

  • Documents problems and resolutions for future reference.

  • Resolves and consults on the most complex issues especially dealing with zero outage.

  • Issues diagnosed and resolved with minimal disruption in service to users.

Project Planning

  • Conducts short- and long-term planning to meet business requirements.

  • Reviews network schematics, diagrams, and other program documentation to assist with development and preparation of cost estimates.

  • Short- and long-term plans for Network/Telecom systems that meet business needs.

  • Contribution to cost estimate development.

Business Continuity

  • Designs and develops a comprehensive disaster recovery plan for network equipment.

  • Assists in the development of disaster recovery plans with service providers and network carriers.

  • Ensures disaster recovery plan testing activities are performed and technical criteria are met.

  • Ensures readiness of enterprise-wide network /telecommunication plans.

Qualifications: Education/Knowledge/Technical Skills and Experience

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.

  • Minimum Education Qualification:

    Bachelor’s degree in Computer Science, Telecomunications, Information Systems, or other related field

  • Minimum experience required:

3 – 4 years of relevant IT networking experience.

CCNP or equivalent experience

  • Technical skills and abilities:

    • Excellent working knowledge of WAN & LAN technologies.

    • Good working knowledge of Microsoft Windows Operating Systems configuration and administration

    • Excellent communication and inter-personal skills.

    • Excellent analytical, problem solving and negotiation skills

    • Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities

    • Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectively

    • Excellent time-management skills. Able and willing to meet deadlines.

    • Ability to work in, and contribute to, team building environment

    • Must be willing to travel to various locations in Rwanda.

    • Must be able to speak, understand and write fluent English

How to apply:

Should you wish to apply for this position, please go to

If this is your first time applying online via the World Vision International careers website, you will need to register an account along with your application details. This site will provide you with additional functionality, such as saved searches and email alerts. Registration requires minimal information to create your account. Further details will be collected during the application process

All applicants must apply using our online application system, CVs received via email or standard post will NOT be considered. In case you face any challenges in applying, please let us know on [email protected](no applications will be accepted through this email)

The closing date for submission of applications is 6th August 2018; no late applications will be accepted

As a child focused organization, World Vision is committed to the protection of children and does not employ staff whose background is not suitable for working with children. All employment is conditional upon successful completion of all applicable background checks, including criminal record checks.