Southern Africa Region of World Vision International provides oversight to the National Offices covering up to nine counties where World Vision’s focus is predominantly programme implementation.
The nine National Offices are: Zambia, Malawi, Democratic Republic of Congo, Angola, Mozambique, Zimbabwe, South Africa, Lesotho and Swaziland. Three countries (South Africa, Swaziland and Zambia) have Boards at Intermediate level where National Directors report to both to Regional Leader and the Local Board. Four countries (Lesotho, Malawi, Mozambique and Zimbabwe) have Advisory Councils. The other offices are branches of World Vision International with a full reporting relationship to the Regional Leader. The total regional budget is approximately $330 million per year with more than 4,000 staff across the region.
The Regional Leader recognises that it is the responsibility of National Offices to implement the whole mission of World Vision in their respective countries. National Directors for each country report to the Regional Leader and have a primary role of supporting, guiding, leading and executing strategy to achieve the mission of World Vision.
To support the Regional Leader in providing primary focus and guidance on strategic, governance and leadership issues, a Senior Director for Operations (SDO) role was created to focus on operational issues, managing the regional office functions and monitoring the National Office performance. The reporting relationship of the SDO is matrix between Regional Leader and Global Director, Field Operations.
PURPOSE OF POSITION:
To direct regional operations of World Vision, provide leadership to National Directors and ensure effective management of ministry in alignment with WV’s Vision, Mission, Core Values and global strategic directions. This includes all areas of operations including but not limited to; strategy management, people management, financial resource management, risk management, board and partnership engagement while at the same time managing the performance and effectiveness of National Directors.
To represent, position, enhance and protect World Vision’s ministry in the region both internally within the WV partnership and externally to relevant audiences and bodies.
Strategic Leadership: 25%
Provide strategic leadership to effectively deliver the whole mission through National Offices and regional initiatives, in alignment with WV Vision, Goals, Mission, Core Values, global strategy.
Lead the implementation of the Partnership Strategy, Our Promise 2030, while building unity and promoting a culture of twin-citizenship across all the National Offices and the Regional Office. Be accountable for the development and periodic review of regional strategy and priorities that clearly support the partnership strategic mandates, objectives and priorities.
Adjust regional / national structures so to optimize the impact for the most vulnerable children.
Accompany and support the WV entities that will become self-sufficient in the adjustment of the strategy and presence in their countries to achieve the needed impact.
Be ultimately accountable for executive leadership in emergencies II and III (Levels 2 and 3) responses, in liaison with regional HEA management.
Serve as WVI spokesperson at key regional forums (Internal and External).
Develop and build linkages with other organizations that facilitate the effective delivery of ministry.
Support the Partnership Leader – Global Field Operations in the effective management and leadership of World Vision’s worldwide ministry operations and contribute effectively to the Global Operations Leadership Team.
Represent the region in WV partnership senior management groups and forums.
Accountability & Stewardship: 15%
Ensure alignment to global strategy for self-funding and interdependent offices within the region.
Ensure adequate impact of WV’s presence through effective operations, public engagement, ministry delivery and alignment of intermediate branch, program and project countries within the region.
Monitor strategies for all offices within the region to maximize quality of ministry.
Monitor alignment of Partnership policies and standards for all offices within the region.
Be ultimately accountable for the implementation of Peer Review and Audit processes and recommendations.
Approve country operating budgets and major capital expenditures for program and branch offices. Revise and concur to budgets for intermediate offices and influence operating budgets of interdependent offices through the board membership.
Ensure planning processes enable National Offices to use available resources in the best way to carry out agreed upon country strategies.
Lead the regional crisis management team.
Organizational Culture (aka “promote the World Vision way”, and includes Conflict Resolution): 10%
Provide spiritual leadership, promote the Christian ethos of World Vision in the region, and strengthen the spiritual development of all staff.
Set an example in strong personal Christian faith integrated in work and encourage Christian growth among staff within the region.
Ensure WV’s Christian ethos and values are properly contextualized in National Offices within the region.
Ensure the highest achievement of ethical, moral and behavioural standards in alignment with WV Christian ethos, code of conduct and behaviour protocol.
Support through prayer the life, work and relationships of the regional senior leadership team and National Directors.
Role model servant leadership by personal example.
Encourage a positive and open style of leadership that enhances teamwork and develops an effective performance management culture.
Support organizational change and improvement at strategic operational level.
Ensure the application of partnership conflict resolution processes to identify and resolve conflicts between various entities at the lowest possible level.
Leadership Development: 25%
Ensure adequacy of sectoral and management support skills needed to deliver the ministry.
Lead the selection process for National Directors and present final candidate(s) for approval to Partnership Leader – Global Field Operations for Programme, Project, Branch and Intermediate offices; act as the President’s delegate as assigned in the selection of National Directors in Interdependent offices.
Oversee recruitment, orientation, development and transition of NDs.
Manage performance of National Directors by regularly assessing, challenging and supporting them (by distance and through periodic on-site travel) in line with WV leadership development strategy.
Mentor, develop and guide National Directors in the areas of strategy, governance, policy and protection of the WV brand and reputation.
Give specific attention to mentoring and supporting the regional senior leadership team for spiritual growth and professional development.
Create enabling environment through supervision, coaching, mentoring, and on-site observation of outcomes to ensure effectiveness of ND. Ensure succession planning for National Directors and own position, by identifying women and men with demonstrated potential for future leadership and support their development.
Board Engagement: 20%
Support National Directors in the appropriate selection of members and the development and functioning of Advisory Councils and Boards according to approved Partnership standards and guidelines.
Engage with board chairs and NDs to ensure accountability of National Offices.
Review board documents and receive reports.
Represent WVI President on National Boards and Advisory Councils.
Be ultimately accountable for the implementation of Peer Review and Audit processes and recommendations.
Carry out other tasks and duties as may be assigned from time-to-time by the Partnership Leader – Global Field Operations.
KNOWLEDGE AND EXPERIENCE:
A minimum of ten years experience providing strategic leadership as a senior organizational leader, within the humanitarian industry, and three years’ (3) senior leadership experience in Africa is required.
Master’s degree in a relevant field is required.
A minimum of five years’ (5) experience managing a multi-cultural leadership team is required, with a heart and a passion for the region and its peoples.
Proven ability to work and lead successfully with conflict and post-conflict contexts.
Demonstrated excellence in being a Partnership player, with the ability to build unity and create an organizational behavior that fits the demands of the new Partnership Strategy.
Successful track record of dealing decisively with complex situations.
A minimum of five years’ (5) experience working with an Advisory Council or Board, either as a member, reporting to one or developing and advising an Advisory Council or Board is required.
Proven track record of successfully coaching and mentoring executive level leaders, either at a national, regional or global level.
Experience working in a matrix reporting environment.
Working knowledge and understanding of World Vision from a leadership perspecitve is preferred.
Ability to travel frequently both regionally and internationally (up to 40%) is required.
Other Position Requirements:
Basic Conversation: English
Business Communications: English
Fully Fluent: English
No physical requirements
Consistently represents World Vision as a Christian organization.
Monitors impact of working environment on staff and makes appropriate adjustments to ensure long-term staff health and organization effectiveness.
Encourages biblical understanding for holistic ministry.
Models kingdom values in organisational life.
Communicates sense of calling for ministry and leadership.
Inspires high levels of team performance and inspires open and trusting networks of relationships.
Models global thinking and local action.
Proactively builds diverse teams and partnerships.
Takes a persuasive stand on difficult issues.
Promotes justice in all aspects of work and life and creates a voice for the vulnerable and children.
Sets high standards and monitors compliance.
Inspires staff to set challenging and achievable goals.
Inspires trust within and outside the organization.
Facilitates appropriate information flow amongst staff and keeps staff and other groups well informed.
Ensures personal verbal communication is clear and convincing.
Identifies critical issues facing the organisation and designs change processes that are resilient and that foster the innovation of others.
Leads effective long and short term planning stays alert to trends and responds appropriately
Reviews departmental performance against industry standards and benchmarks and actively maintains current industry knowledge and understands implications of policies and impact of decisions.
Develops strategic directions based on careful research.
Develops and maintains strategic links to appropriate networks and partners in the humanitarian industry and builds on WV experience to contribute to policy debate and development, including national, international and donor standards guidelines and procedures.