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Communications Manager, South Sudan



To direct and implement the internal and external communications strategy and plan for WV South Sudan (WVSS) National Office by providing leadership, support and resources to enable the Partnership to effectively engage with its various public audiences in order to raise funds and increase the engagement of WV staff, ensure accountability to supporters, contribute to WV’s policy and advocacy efforts, while protecting and promoting WV’s work.


Overall Coordination:

  • Create a communications strategy and budget (including social media) in collaboration with National Office (NO) senior leadership, regional office and global emergency communications director integrating programming priorities in alignment with the regional and global strategies.

  • Manage the implementation of the WVSS Communication strategy and workplan according to the approved budget Support Response team and relevant Regional Office (RO)/Partnership stakeholders on key communications issues, initiatives and messaging – globally, regionally and nationally -as/when needed relating to the CAT 3 emergency Response; including provision of a monthly Situation Report (SitRep).

  • Liaise with Communications teams across responding agencies to explore, develop and where possible agree on joint approaches and messaging related to the NO and humanitarian response.

  • Serve as a liaison with Support Office communications teams to help position and respond to communications and media needs for different audiences globally.

  • Develop the communications thematic priorities by updating analysis, messaging, and amending key focus themes for national & international communication.

  • Work closely with WV’s East Africa Regional Office (EARO) communication staff to ensure WV National Office strategy is aligned within EARO’s overarching communications strategy for the region.

  • Train and capacity build national staff to ensure that the variety and standard of communication material distributed by the WVSS National Office meets the needs and standards of SOs the Partnership.

  • Contribute to development of global policies, guidelines and standards relating to fragile states and support in contextualizing and mainstreaming them throughout the organisation.

  • Liaise with Communications teams across responding agencies to explore, develop and where possible agree on joint approaches and messages.

Content for Supporter and Community Engagement:

  • Clarify, prioritize and service key Partnership/SO/NO/Response fundraising objectives and expectations via regular interfacing with Partnership marketing reps (via conference calls, emails, etc.); support grant management and corporate partnership goals; help generate dollar handles and marketing packages based on programme funding requirements.

  • Produce, review, edit content, including stories, images, messaging documents, media releases and blogs, to inspire and connect audiences with the situation in South Sudan according to World Vision communication style and policy.

  • Work directly and closely with field teams and management for optimal coordination and production of these resources by/with their teams.

  • Ensure the embedding of community voice communications in content development.

  • Manage media inquiries, field visits, the production of press statements, other media material, press conferences and social media channels ensuring that they are produced and updated as needed.

  • Co-ordinate visits by WV leaders and delegations, including required approvals, scheduling, photo opportunities, media interviews, coordination with SO media teams, video production and messaging etc.

  • Develop and maintain professional contacts with key international media and coordinate and screen journalist/other field visit requests in liaison with Support Offices.

Reputation and Influence:

  • Conduct a thorough analysis of WV current and planned programming to understand the key opportunities and needs for communication at the community level and to periodically update the analysis to maintain its relevancy to WV’s programming.

  • Clarify, prioritize and service key Partnership/SO/NO media and social media objectives and expectations.

  • Act as a strategic link and focal point for national office communications connecting Regional Office, Support Offices and Global Centre during humanitarian emergencies.

  • Collaborate with HEA staff in Regional Office as required in all matters related to humanitarian emergency communications guiding practice and policy on working in fragile states.

  • Proactively monitor and manage any reputation risk issues by working closely with response and Partnership leaders.

  • Collaborate with other agencies as necessary in order to develop joint communication approaches

  • Develop and maintain professional contacts with key international media in collaboration with their home country SOs.

  • Create and update Q&As, fact sheets and other media materials.

Staff Engagement:

  • Support NO/Response leadership on internal communications needs within the National Office to support strategy execution and organizational effectiveness.

  • Produce monthly internal newsletter.

  • Ensure key internal stakeholders are provided with channels and quality flow of content related to the response and its objectives and impacts.

  • Maintain a response presence on Partnership internal channels (wvcentral, Connections, Executive Briefing etc) to achieve strong organizational positioning of the response.


  • A Degree at University level in Journalism, Communications or relevant area.

  • Knowledge of Crisis Communications Management, Project and People, Tema Management and Media & Social Media Relations.

  • Technical Ability in Writing, Photography, Videography (including sound and microphones, and lighting), Social Media, Video Editing, Sound mixing, Satellite communication technologies for voice and data and High LevelL of Understanding of Information Technology.

  • Familiarity and Understanding of Humanitarian Policy and Advocacy.

  • Two to five years of communications in disaster and emergency response in an international relief situation

  • Empirical knowledge of International Development and Humanitarianism Affairs, Including Humanitarian Standards and Codes of Conduct.

  • Extended Periods Living and working in developing countries.

Working Environment/Travel:

  • Work environment: Office-based with frequent travels to the fields.

  • Travel: 30% domestic/international travels is required.

  • On call: Available for communication with partners and colleagues from diverse time zones.