World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the world’s most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 35 development and relief programmes in 20 Districts across the country.
At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.
We are currently looking for dynamic & creative individuals to join us in our journey of caring.
Location – Colombo with frequent travel.
The position will be responsible for the delivery of smooth ICT Services in the National Office/Zonal Offices/Field Offices & other project offices as assigned, ensuring the effective & efficient management of its IT resources in line with strategic goals, objectives, Policies Procedures & guidelines of World Vision. He/She will provide required support on infrastructure, hardware, application support & training to the end users of World Vision Lanka (WVL).
Furthermore the ICT Coordinator will ensure end user data security, reliability, privacy & confidentiality is secured effectively & all resources/knowledge & information is managed with efficiency. The position is required to keep abreast of new technology & programs to strengthen & capacitate the WVL Help Desk to function with high efficiency on all new & existing ICT products/systems deployed across the organization.
Ensure improved service quality of ICT Operations across WVL
Provide required technical support in the installation, application & use of IT hardware, software applications to WVL staff & relevant stakeholders, Coordinate IT equipment repair, Service & Maintenance , Manage the PABX & UPS,CCTV Systems & its operations ; Support WVL Staff & its meetings/ forums with its IT requirements, IT asset management, Staff IT Training & Help Desk support as required
Provide required technical training & effectively manage WV Partnership/Global products & applications , Internet, Email, Database Applications & support its smooth operations across the organization & (Concur , Provision , SOC etc )
Vendor coordination to improve QOS, ensure sound engineering for in-house/external events , configuration of new assets & products
Engage with field offices ADP/AP/Project Offices & provide required IT facilities & support services including when setting up new office & when moving/shifting/closure.
Ensure a safe & secure IT operation environment across the organisation
Ensure National office/ remote office computers are within the recommended standard and policies of the World Vision International Service Coordinating Manual / SLA World Vision;
To be responsible for effective virus detection and removal procedures; practice preventive maintenance procedure of hardware and software applications across WVL operations.,
Educate staff on the safe & secure use of computers and equipment, remotely and on-site; enabling a safe, secure, virus free network environment for users;
Ensure that use of resources are in alignment with the accepted standards and policies
Provide an improved automated business environment
Responsible for the disposal of IT equipment process.; Ensure all backups of critical data is taking & secured in line with the policy & partnership applications;
Support third party applications (including HCM/Salary) -ensuring easy & staff access of applications & databases for the end user.
Improve using efficient green technologies effectively
Provide on-line IT help ( telephone assistance) to the end user queries at National office/ADPs/HEA & relevant stakeholders
Provide required technical support & remote administration to facilitate effective Webex Meetings for WVL & its end users.
Provide ICT4D support
Provide ICT Support for ADP requirements & Schools in the given areas of operations
KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES
Higher National Diploma in Information Technology or equivalent
MCP, MCSA, MCSE with minimum of 05 years of experience in similar capacity
Experience in hardware maintenance repair and servicing, electronics
Effective communication , documentation & report writing skills
Experience in enterprise resource management
Experience in virtualization & cloud solutions
Experience working in remote and virtual private networks
Understanding in general computer languages
Expert knowledge in network operations & trouble shooting (on site & remote)
Hands on knowledge & experience in software installation and configuration
Knowledge in identifying the problem to troubleshoot
Provide excellent customer service to WV programs & the end-users across the organization
Ability communicate well in English & fluency in local languages
Experience and knowledge in open sourced technologies & Thin client preferred
Ability and willingness to travel domestically and internationally up to 40% of the time.
Able to work well in Team in a multi-cultural work environment
Commitment to World Vision core values & Mission Statement
World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.
Closing Date: 15th November 2018
Female candidates are encouraged to apply.
Only short listed candidates will be notified.
World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.