World Vision International

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ICT Coordinator

Job Description

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 and currently works through 35 development and relief programmes in 20 Districts across the country.

At World Vision we are passionate about children and committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for forty years, that is what our team at World Vision has been doing.

We are currently looking for dynamic & creative individuals to join us in our journey of caring.

ICT Coordinator

Location – Colombo with frequent travel.

JOB PROFILE

The position will be responsible for the delivery of smooth ICT Services in the National Office/Zonal Offices/Field Offices & other project offices as assigned, ensuring the effective & efficient management of its IT resources in line with strategic goals, objectives, Policies Procedures & guidelines of World Vision. He/She will provide required support on infrastructure, hardware, application support & training to the end users of World Vision Lanka (WVL).

Furthermore the ICT Coordinator will ensure end user data security, reliability, privacy & confidentiality is secured effectively & all resources/knowledge & information is managed with efficiency. The position is required to keep abreast of new technology & programs to strengthen & capacitate the WVL Help Desk to function with high efficiency on all new & existing ICT products/systems deployed across the organization.

MAJOR DELIVERABLES

Ensure improved service quality of ICT Operations across WVL

  • Provide required technical support in the installation, application & use of IT hardware, software applications to WVL staff & relevant stakeholders, Coordinate IT equipment repair, Service & Maintenance , Manage the PABX & UPS,CCTV Systems & its operations ; Support WVL Staff & its meetings/ forums with its IT requirements, IT asset management, Staff IT Training & Help Desk support as required

  • Provide required technical training & effectively manage WV Partnership/Global products & applications , Internet, Email, Database Applications & support its smooth operations across the organization & (Concur , Provision , SOC etc )

  • Vendor coordination to improve QOS, ensure sound engineering for in-house/external events , configuration of new assets & products

  • Engage with field offices ADP/AP/Project Offices & provide required IT facilities & support services including when setting up new office & when moving/shifting/closure.

Ensure a safe & secure IT operation environment across the organisation

  • Ensure National office/ remote office computers are within the recommended standard and policies of the World Vision International Service Coordinating Manual / SLA World Vision;

  • To be responsible for effective virus detection and removal procedures; practice preventive maintenance procedure of hardware and software applications across WVL operations.,

  • Educate staff on the safe & secure use of computers and equipment, remotely and on-site; enabling a safe, secure, virus free network environment for users;

  • Ensure that use of resources are in alignment with the accepted standards and policies

Provide an improved automated business environment

  • Responsible for the disposal of IT equipment process.; Ensure all backups of critical data is taking & secured in line with the policy & partnership applications;

  • Support third party applications (including HCM/Salary) -ensuring easy & staff access of applications & databases for the end user.

Improve using efficient green technologies effectively

  • Provide on-line IT help ( telephone assistance) to the end user queries at National office/ADPs/HEA & relevant stakeholders

  • Provide required technical support & remote administration to facilitate effective Webex Meetings for WVL & its end users.

Provide ICT4D support

  • Provide ICT Support for ADP requirements & Schools in the given areas of operations

KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES

  • Higher National Diploma in Information Technology or equivalent

  • MCP, MCSA, MCSE with minimum of 05 years of experience in similar capacity

  • Experience in hardware maintenance repair and servicing, electronics

  • Effective communication , documentation & report writing skills

  • Experience in enterprise resource management

  • Experience in virtualization & cloud solutions

  • Experience working in remote and virtual private networks

  • Understanding in general computer languages

  • Expert knowledge in network operations & trouble shooting (on site & remote)

  • Hands on knowledge & experience in software installation and configuration

  • Knowledge in identifying the problem to troubleshoot

  • Provide excellent customer service to WV programs & the end-users across the organization

  • Ability communicate well in English & fluency in local languages

  • Experience and knowledge in open sourced technologies & Thin client preferred

  • Ability and willingness to travel domestically and internationally up to 40% of the time.

  • Able to work well in Team in a multi-cultural work environment

  • Commitment to World Vision core values & Mission Statement

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line application with your CV and details of three non-related referees on or before the given closing date.

Closing Date: 14th August, 2018

Female candidates are encouraged to apply.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.