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Assistant - Donor Correspondence Managment

Colombo - 09

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice. World Vision is dedicated to working with the worlds most vulnerable people regardless of their religion, caste, gender or ethnicity. World Vision has been in Sri Lanka since 1977 working in relief and development projects in 20 districts across the country.

At World Vision we are passionate about children and are committed to bringing fullness of life to the most vulnerable and disadvantaged. Every day for thirty five years, that is what our team at World Vision has been doing.

We are looking for dynamic individuals to join us on our journey of caring.


Locations: Colombo

Job Profile

The Assistant - Donor Correspondence Management provides support to the overall national sponsorship operation to function smoothly. The position supports the Coordinator - Donor Correspondence Management to ensure vetting, systemizing and dispatching of Sponsors letters & gifts. This position will also provide support to the overall national operation in terms of monitoring, follow ups and field reviews to ensure compliance with Sponsorship Standards

Major Responsibilities

Facilitate the Sponsor-Child Relationship

  • Process sponsor letters/gifts & BB Cards received from National Office (R-NO) within agreed timelines

  • Translate sponsor letters

  • Systemize sponsor letters/gifts & BB Cards in Sponsorship systems for tracking, monitoring and audit purposes

  • Dispatch sponsor letters/gifts & BB Cards to ADPs/APs within agreed timelines

Ensure Service Quality for the Wellbeing of Children, Families and Supporters

  • Screen all sponsor letters/gifts & BB Cards received to ensure any inappropriate items and messages are removed

  • Ensure no sponsor contact details are shared with the child/family and/or community

  • Conduct quality reviews on Reply Letters sent from ADPs/APs to sponsors

Record Keeping and Reporting

  • Maintain expected reports at National Office

  • Send system exported reports, tracking sheets to ADPs/APs for monitoring and follow ups

  • Maintain tracking sheets accordingly

  • Respond to Sponsor Queries related to Sponsor Letters/Gifts and BB cards

  • Produce regular management reports as required by Sponsorship Coordinator & AP, Zonal, National Management

Monitoring and Following up

  • Conduct weekly follow-up with ADPs to ensure 95% completion of Sponsor Letters with quality replies sent to sponsors

Field Engagement and Visits

  • Plan field visits to review compliance against Sponsorship standards

  • Assist the team in Sponsorship Risk Assessment Programme

  • Assist ADP’s in the capacity of Sponsorship coordinator when required

Team Support & Development

  • Engage in personal learning & development, spiritual maturity and contribute to learning culture

  • Contribute to on-going reflection and learning within the team to improve reflection and learning within the team for improved programme performance

Required qualifications, experience & competencies

  • Diploma/Degree in any relevant discipline preferred

  • Minimum 02 years experience with World Vision or in a similar agency will be an advantage.

  • Strong computer skills including, Word, Excel and PowerPoint

  • Creative and able to apply innovative thinking

  • Good interpersonal skill and cross-cultural sensitivity, abilities to work as a team

  • Excellent oral and written communication in English & Tamil/Sinhala

World Vision Lanka offers a competitive remuneration package based on individual competence and skills. If you meet the required criteria and wish to apply for this or any of the available vacancies, select the position you wish to apply for & submit your on-line applicationwith your CV and details of three non-related referees on or before the given closing date.

Closing Date: 2ndApril, 2018

Female candidates are encouraged to apply.

Only short listed candidates will be notified.

World Vision is a Christian relief, development and advocacy organisation working with children, families and communities to overcome poverty and injustice.