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Response Director


*Preferred location: Mbane, Swaziland. Other locations to be determined by home country of successful candidate in Dakar or Manila where WVI is registered to operate.


To provide leadership to World Vision’s large-scale disaster response operations, strengthen its disaster management capacities, strategies and polices, and contributes to the effectiveness of global humanitarian system through networking and collaboration with key stakeholders.

As overall leader of World Vision’s response to a particular disaster, the Response Director (RD) is responsible for ensuring that operations are well-planned, properly implemented and accountable to key stakeholders (impacted communities, donors, host governments). The RD must also build relationships with other humanitarian organizations and ensure that response team staff are properly cared for, protected and supported.

The RD is a member of the Global Rapid Response Team (GRRT), a group of disaster response specialists whose purpose is to provide high-quality humanitarian assistance and protection to people impacted by natural calamity and conflict.

In the event of a large-scale disaster, the SRC and other members of this team deploy to the affected country in order to provide leadership to World Vision’s disaster response operations. Deployments are often triggered within 24 to 72 hours of a disaster and can last up to 3 months duration. GRRT members can be deployed up to a maximum of 6 months in a year.

During non-deployment periods, the Senior Relief Coordinator supports World Vision’s disaster preparedness and mitigation activities through capacity building, strategic planning, provision of technical expertise, networking and collaboration with other humanitarian organizations, governments, academic institutions and the media. The SRC will also supervise members of the GRRT and will at times be called upon to provide strategic coaching to smaller-scale disaster responses implemented by World Vision’s national offices.


Disaster Response:

  • Lead WV’s humanitarian operations in response to large-scale disasters.

  • Provide advice, coaching and capacity building to the leadership of National Office-led responses.

  • Provide pre-response analysis of emerging crises that determines the nature of World Vision’s response to a disaster. This includes monitoring of priority fragile contexts.

  • Represent Global Centre - Humanitarian Emergency Affairs (GC-HEA) in Declaration Decision Groups/Partnership Executive Teams that provide strategic guidance to ongoing responses.


  • Provide Subject Matter Expertise (SME) to Disaster Management (DM) capacity building activities within ROs, NOs and SOs.

  • Provide SME to NO planning processes related to disaster management.

  • Serve in acting capacity for strategic Regional Office/ National Office (RO/NO) positions.

  • Build a global network of high-capacity deployable staff for large-scale disaster responses.

  • Strengthen disaster management systems, processes and tools within the GRRT and WV.

  • Develop and maintain relationships with key WV entities that enable effective “whole of Partnership” responses.

  • Support initiatives that strengthen the evidence base related to programme impact and best practice.

External Engagement:

  • Support efforts to position WV as an organization of choice for strategic partnerships.

  • Maintain key relationships with UN and private sector entities that facilitate operational effectiveness.

  • Participate in humanitarian forums and institutions.

  • Serve as subject matter experts in humanitarian learning events (trainings, webinars), as well as in the development of reports, case studies and other material.

  • Undertake media interviews, presentations, lectures to various audiences.

  • Serve as subject matter experts for WV’s humanitarian advocacy efforts.

Team Leadership:

  • In a global response line manage teams up to or greater than 1000 people; during non-deployment manage direct line employees which include day to day management functions.

  • Ensure staff have the capacity to perform their roles.

  • Fill vacant positions in a timely manner.

  • Ensure adequate communication within GRRT and direct line employees.


  • University degree in social sciences, management or related field.

  • Strong knowledge of the humanitarian sector including humanitarian principles, standards, sectors and key stakeholders.

  • Proficient in English language (written and verbal).

  • 5-10 years humanitarian and development programming experience.

  • 3 years of senior management experience, preferably in international humanitarian assistance operations.

  • Proven ability to manage large, diverse teams in high-stress environments.

Preferred Skills, Knowledge and Experience:

  • Post-graduate degree in humanitarian assistance, development, or management.

  • Ability to effectively communicate in a major foreign language (French, Spanish, Arabic).

  • Demonstrated ability to work in a flexible/adaptable manner in dynamic environments.

  • Demonstrated ability to properly assess risk and take appropriate risks to solve problems.

  • Ability to maintain personal resilience and foster resilience within teams.

  • Ability to manage virtual (geographically dispersed) teams.

Work Environment/Travel:

  • The position requires ability and willingness to travel domestically and internationally up to 50% of the time. In the case of large scale disasters this may require deployment within 24-72 hours. This percentage will vary in response to the prevalence and scale of humanitarian disasters and events. Deployments are usually undertaken to insecure or otherwise difficult environments, often in rudimentary office and living conditions, particularly in the initial stages of a response.

  • When not deployed, the RD may be based in a Regional Office, Support Office or working from home. This requires an ability to manage and participate both in virtual and geographically based teams as necessary.