World Vision International

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Accountability, Monitoring and Evaluation Officer Kigoma

Job Description

Purpose of Position

This purpose of the position is to lead operationalizing of Humanitarian Accountability and M&E within the allocated district. This position has been designed to facilitate and to manage feedback and complaints systems; The Accountability, M&E position will support the food programs from design phase specifically in identifying key indicators, defining the A,M&E plan and other documentation needs. Final involvement in determining effectiveness, efficiency and impact on livelihoods of food programs.

The holder of the position should communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that is an example to others.

Roles and Responsibilities:

Monitoring and Evaluation

  • Review the monitoring framework; indicators and systems for monitoring and surveillance as agreed through consultation and guidance by the M&E Manager and according to LEAP.

  • Assist the A,M&E manager in following up decisions and recommendations made, and ensuring capacity building for implementation of the monitoring systems.

  • Provide adequate coordination for in-country baseline training, data collection, mid-term and final evaluations, in close collaboration with M&E partners, as well as with other external partners.

  • Assist in setting up monitoring systems to track project performance and changes in food and nutritional status according to set international humanitarian standards.

  • Provide oversight/collaboration for the Sentinel Site Surveillance systems in coordination with the AM&E managers, while collaborating with other partners such as WFP, UNICEF and possibly other UN agencies to ensure non-duplication of efforts and efficient resources utilization.

  • Participate in the institutional learning initiatives, and provide technical leadership and coordination in ensuring establishment of efficient information systems leading to the achievement of lessons learnt and their timely dissemination.

  • Strengthen the monitoring and evaluation activities via training/ capacity building activities.

  • Assist in organizing technical trainings including sampling, questionnaire design, participatory techniques for data collection, analysis of data and reporting


  • Ensure district follows information provision guidelines through planning, monitoring, implementation and supporting others in the district to implement.

  • Through HA assessment, check with communities how they would like to receive information, including format, timing, location, language etc.

  • Write information provision materials for the district translate and order copies through Head Office.

  • Implement and support district staff to implement information provision guidelines and district level information provision strategy. This includes setting up notice boards, printing documents to include on notice boards, showing staff how to use notice boards etc.

  • Review and improve or develop district level information provision strategy. Work together with District Coordinator to ensure all stakeholders are sufficiently informed according to the information provision guidelines.

  • Ensure implementation of feedback and complaints mechanisms across all programs in the district. This includes: Ensure adherence of the district to adherence to Feedback and Complaints Policy and Procedures, Help Desk Guidelines, Suggestion Box Guidelines etc. Including confidentiality, timely and appropriate response.

  • Review complaints received through all mechanisms together with the District Coordinator. Decide a plan of action. Responsible for ensuring the action is carried through on time, according to the guidelines.

  • Document all district level complaints and responses centrally and as directed. Where a database is available, manage documentation of all district complaints in the database.

  • Engage the community in an appropriate and respectful manner, never raising false expectations.

  • Intentionally, regularly informally and formally consult with beneficiaries, non-beneficiaries’, Government, other agencies to receive feedback on our programs, commitments and staff conduct.

  • Improve the district staff understands of capacities, needs and preferences of the communities which we work. Work with district staff to improve the ways in which World Vision engages the community based on findings of community preferences.

  • Build capacity of district staff to engage with communities.

  • Raise and address any issues discovered during consultations. Raise sensitive issues/incidents immediately to the A, M&E Manager.

  • Compile and submit quality reports to A, M&E Manager as directed. Ensure that all reports are highly accurate, comprehensive, well documented and will guarantee the credibility of the program;

Report writing and information sharing, Capacity building, interpersonal relations and donor liaison etc.

  • Review of consolidated work plans.

  • Developing capacity building plans for the department.

  • Review and approval of work plans

  • Review of monitoring and evaluation reports.

  • Identify capacity building needs and gaps, Develop capacity building plans

  • Disseminate finished reports of monitoring reports, baseline, and evaluation surveys.

  • Work together to improve project quality indicators and to regularly evaluate progress and impacts as per agreed objectives.

  • Coordinate and facilitate monthly working group sessions with different sectors and NGOs.

  • Participate in the institutional learning initiatives, providing technical leadership and coordination in ensuring establishment of efficient information systems.

  • Organizing technical trainings including sampling, questionnaire design, participatory techniques for data collection, analysis of data and reporting.

  • Working group meetings and district monitoring visits.

  • Capacity building on LEAP, Do no Harm

  • Progress checks.

  • Capacity building.

  • Review progress of Programme & findings from monthly monitoring surveys

  • Coordinating in country surveys.

  • Strategies on AM&E function at national level

Other Roles

  • Represent the national office in Food Assistance forums as adviced by NO management.

  • Perform any other duties as required by Team Leader or his/her designee

Qualifications: Education/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

Minimum Qualification required:

University Degree in M&E, sociology, political science, business administration or international development from a recognized University.


  • Knowledge of relational Database Management Systems- Exposure to MySQL Query highly desirable, including use of Database Management Tools (Such as MySQL Query Browser and Administrator). MS Access, SPSS.

  • At least 2 years’ experience in working with International NGOs with relevant community focus

  • Demonstrated ability to work effectively with beneficiary communities, Government and other stakeholders at the district level

  • Experience in monthly, quarterly, endo of project evaluation, conducing learning events, project design, proposal writing (log frame, ITT, M&E plan etc.

  • Experience in training and community consultation highly desired

  • Experience in facilitating focus group discussions with local communities and reporting.

  • Commitment to and understanding of international humanitarian standards, especially the Red Cross and Red Crescent Code of Conduct, Sphere, and the Humanitarian Accountability Partnership (HAP) Standard;

  • Ability to work in a cross-cultural context with people of various backgrounds;

  • Modeling of accountable practice through personal actions and approaches to program management;

  • Willingness to participate in chapel and group devotions; and Commitment to WV Core Values and Mission Statement


Experience in USAID, UNWFP, UKDFID or any other donors food commodities and financial resources online M&E and reporting.

Technical Skills & Abilities:

  • Excellent Computer skill

  • Online or digital tracking system for accounting and reporting in advantage.

  • Experience in working with donor funds

  • Very comfortable supporting end users.

  • Good written and oral communication skills.

  • Fluent in English speaking, reading and understanding.

  • Must have strong analytical, problem solving and organizational skills with an attention to details.

  • Requires the ability to effectively present concepts to lay users in various settings and by various means (verbal and written)

  • Requires strong communication skills to interact with all levels of staff and management.

  • Must be able to work effectively with a diverse team.

  • Requires the ability to work under pressure and on multiple tasks.

  • Good planning and organizational skills

  • Ability to maintain effective working relationships with all levels of staff and donors

Other Competencies/Attributes:

  • Understanding of window mobile platform desirable.

  • Previous exposure to mobile hardware technologies (intermec or similar products including Motorola/symbol) desirable.

  • Comfortable with learning the new software systems and running rudimentary system upgrades including compiling new software release

Working Environment / Conditions:

  • Office environment: typical Field Based

  • Travel: Domestic travel is required.

  • On call: During normal working hours unless there is an emergency.